ArchitecturalDepotReviews 6,714

I ordered two columns and paid more to have them shipped than the columns cost. My builder couldn't put them up in October when they arrived. When we opened the columns in the spring they were missing pieces and I tried calling so many times to figure this out. It was super hard to actually get a person. They had me leave messages that weren't returned, they had me fill out a form online that they said they don't have record of and now that its more than 72 hours later than delivery they won't refund my money for the missing items or replace anything. Terrible customer service.

I ordered some faux beams and shelves from them for a large project. After paying over $5,000, the shelves I received were only finished on one side and thus useless for my application. I had an extensive conversation with the sales rep explaining what I was using these shelves for. When I went back to management and asked for either an exchange for what I ordered OR a refund, I was told "the items are clearly pictured on our website". When you are ordering something online and speaking with a human being about EXACTLY what you need, and they fail to give competent guidance and then basically say "you should have read the fine print", you've found a business that will not be in business for the long term.

Order received was wrong in size and style. I called merchant and followed with pictures they requested. They agreed they made a mistake and would refund my order but shorted me over 300.00. I called and email without any response now it's with the credit card company. I would be a little hesitant in ordering from them since you might be responsible for their mistakes.

I ordered aluminum deck railing from Architectural Depot which was by far the cheapest place I could find the brand I was looking for. It took 4-6 weeks to get, which was fine. It arrived on a large pallet, looked to be packed well, no visible damage. When I was ready to install after a few weeks, I found 1 damaged item that looks like it was compressed by the strap on the pallet. I reached out to the customer service at Architectural Depot asking for a replacement, but since it was past the 72 hours from delivery, they refused. I needed to file a claim with the delivery carrier within that 72 hour window.
I'm not sure who packs their products, but I would assume the carrier just picks it up. ArchitecturalDepot refused to replace the damaged railing that they most likely caused and I received, which was only around 3% of the total order cost. Their expectation was for me to open dozens of boxes and inspect 100s of items for damage within the 72 hours. I attempted to reach them twice through their online chat feature, received no response over 3 weeks. Finally called them and they finally respond to my inquiry to deny my request.
Overall great prices, but very poor customer service.

I bought a 6" molding and they sent one that is not the same as the one pictured. IN FACT, it's not even similar to the same 4" molding they sell.
Architectural Depot said, the 6" is just like the website illustration (see photo below with print from website) and it's the same proportions as the 4" (see photo of two trims side by side).
The whole is supposed to be round, but it's oval (last picture). Ripoff Depot said no refunds. I cancelled my visa charge.
Look at the photos and you be the judge.
BTW. Do the math, the 4" trim, 48" long has 8 patterns. Therefore the 6" trim in a 48" piece should be 5.3 patterns compared to 4", not the 4 elongated patterns it has. For two 48" long pieces to be 8 patterns and 4 patterns, one would have to be twice the size of the other. 6 is not twice the size of 4.
I have spent more time than the money they are cheating me out of, but others need to know. Dishonest, fraudulent sellers. HORRIBLE CUSTOMER SERVICE.

Five items came damaged. The company said it was during transit. Who knows. They will not send replacements because there is a 72 hour window of inspection--which they don't tell you about until you go to the support and help page. So I opened my packages a couple days after that and they refuse to stand by their product. They had me send photos, which I did and then said too bad. JUST BEWARE

We ordered 4 Legacy brackets in ANTIQUE PEWTER. Their online pictures in this color (on which we based our choice) show minimal signs of pewter or silver. The items we received had many bright heavy silver strokes.
We called (3 times) and subsequently emailed to let them know the items received were the wrong ones (based on the above). We were first told that pictures may look different based on the "monitor". So, we went to their website using an iPhone, an Android and the laptop - all 3 pics were identical, none showed any brush strokes of silver - so we emailed them a screen picture of each (first 3 pics below). We also sent them several pictures of the product we received (last one below). NONE of the items received had any resemblance to what they represent online.
The 3 representatives we spoke with said in a nutshell:
- they paint powder coated black brackets by hand with the color of choice, so there should be "SOME variation"; and
- the items we received are the antique pewter; and
- we get a can of paint and paint them over. When I responded that solution was unsatisfactory after spending over $400, I was asked, "why we couldn't paint them."
Customers place online orders in good faith, with the expectation that the item seen on the company's website is an accurate representation of the product that will be shipped. The pictures we sent them clearly show the two items are very different. Rather than accept that their website misrepresented the color and make it right, they chose to respond with:
"Production has reviewed your photo, and did confirm that the Pewter is what was sent. The Silver is a much brighter shade than the pewter…."

We didn't buy the product based on what they do behind the scenes in their factory, we bought the product based on what they advertise on their website. Poor, poor customer service.

We ordered 5 pho beams from this company for a total over $4400. One of the beams showed up damaged. We sent them pics and submitted a claim. They would under no circumstances replace the damaged beam. Unbelievable in today's world. They told us to order a new beam which would cost over $1492 with shipping. Do not use this company, you will regret it. They absolutely do not stand behind their products. Definitely do not recommend.

I ordered a fireplace mantel from architectural depot
Took 3 mths to get then I received a cheap styrofoam piece of junk nothing like pic
Called they're so called management Andrew Gonzalez to explain what I recvd not to mention it was bowed in middle his response was it's not their problem
So that was that
Never again

Very disappointed! I ordered a set of 3 shutters back on September and was expecting them on October, then received an email saying that my order was shipping on November. Was waiting for my items and received another email saying that I would be receiving my items on January 6! Very disappointed! Canceled my order! Went to Amazon and received my order within a week!

Shorted my order. I reported missing items on day of delivery and many times thereafter. I am missing 1 bondo kit and 1 capital. They sent 3 bondo kits, and 4 boxes for the capital and bases. The 3 larger boxes contained the capital and the base. One smaller in height box contained just the base - no capital. I have provided FedEx delivery ticket showing 11 boxes received, FedEx paperwork shows 12 to be delivered. I have send pictures of boxes received. They have refused to do ANYTHING except offer for me to PAY for my missing items AGAIN, and then they will send them.