AquaBliss.co.ukReviews 146

Would give 0 if I could. Horrible horrible customer service. They send poor quality products that are overpriced and don't look like their images online. You have to pay delivery to return and the customer service basically told me they wouldn't refund me as they would say the item was damaged anyway. Which they did. I was laughed at over the phone by the CS agent. They withhold complaint information from you and do not have a complaints procedure. I actually think they are working from a garden shed. They can't possibly get repeat customers as the whole process and service is so bad. Also the staff I feel sorry for them working in a job where they can't possible have job satisfaction, taking money and ripping people off. No product and no refund! Do not buy please! Currently taking this further.

The worst company I have ever dealt with.
Their staff are well versed in telling lies and making false promises... they are clearly used to dealing with the same problems over and over again... I have had similar problems to lots of others who have left reviews - I only wish I had read the reviews before ordering!
1. Wrong item delivered and delivered over a week late despite paying for express delivery!
2.6 weeks after ordering - still not rectified - I still have the wrong item and they still have my money:-(
3. Promised redelivery of correct item and collection of this wrong item on 4 separate occasions - none have happened:-(
4. Even if they give you a DPD tracking number do not believe that they have actually sent the parcel - check with dpd directly.
5. Spoke to 4 different customer service' people - all rude and trained to tell lies - they do it with ease.
6. I have written to them recorded delivery, left voice messages and sent numerous emails - no reply to any!
I have now given up and passed to my solicitor - an absolute joke of a company!
AVOID AT ALL COSTS!

If it was possible to give 0 stars I would.
Absolutely terrible service from start to finish.
The take your money and don't provide the service or the item. I ordered a shaving mirror (for a not insubstantial amount of money) paid extra for next day delivery. Didn't receive an order acknowledgement (or tracking details as advised I would). Had to call for the order acknowledgement, the sales have no grace in speaking to customers. Ordered in the afternoon on Wed 14th Nov paying extra for next day delivery so the latest delivery should have been Fri 16th Nov. It did not arrive, no one advised (or appeared to know) why. Customer service speak to you nicely but tell lies and then avoid taking your call and don't call back. I sent numerous emails including to someone I was told was a manager (never available on the phone) and NEVER received replies. STILL waiting for the item to be delivered (over a week later!) and a refund of the next day delivery cost! Have now just cancelled the order.

Sales / Admin Failure

Sales / Admin Failure - Money taken and still No sign of Delivery?

1) Promised express Delivery - still not received
2) Promised refund of express delivery charge - still outstanding
3) Promised text with DPD tracking - still not done
4) Promised a call back - failed to do this as well.
5) Promised that product will not be delivered now (after 3rd call) as they have lost track of the item?
6) Promised will send me a new product will arrive in a couple of days.
7) Just keep chasing and hope for the best as my experience shows they have distribution issues.

Terrible, terrible, terrible. DO NOT BUY FROM THIS COMPANY YOU WILL NOT GET WHAT YOUR ORDERED AND THEY WILL NOT REFUND YOU. I have been trying to get a refund since an order placed at the end of May... next day delivery (at a charge) does not happen, returns take weeks, refunds take months (and counting) and customer service does not exist. Actually the customer service is so very bad I can only presume they are trained in how to be unhelpful and how to drag things out. Now because I have complained my 'punishment' from these people is being told I wont be getting my whole refund!

Customer Service team are full of false promises and blatant lies. They don't process orders, they don't call you back, they accuse you of not having funds to support the transaction, when it is clear they have not processed it. They have no idea about talking to customers, they would sooner shout at them. Don't trade with them it will be the worst mistake you ever make. The delivery service (joke) is a white van man service who obviously throws everything into a van rather than pack it - don't try and get a replacement part thats faulty - be easier swimming in treacle.

I've been a plumber for 25 years. Used all the online companies and this is honestly the one I recommend. Everything one the website is British suppliers so brill for getting spare FREE spares really quick. Technically these guys n girls know their stuff. Deliveries are hit n miss but they don't have their own vehicles. Thsy have a couple of couriers so what id say in a rush go for the pallet company's all though most of drivers dump n go, if you want a weekend or evening ask for c45 but they take longer. If you want it carried into a customer house don't mind stoping in for the day and best drivers being polite n taking care ( One I go for) ask for stop start. Never had an issue with these and used them now for several years. Don't usually leave reviews but think half of these are false and give company bad name so thought it was only right I stick up for them. Small company, British brands, good technical team, easy for spares in future. I'll keep recommend you.

I ordered and complete walk-in shower and shower screen and shower unit.
Shower tray and shower screen arrived on day required. However the shower unit didnt and thats becasue it was damaged apparently.
However it hasnt been depatched. After a number of promises from a male Salesperson, he also promised a refund of the carriage but never arrived also. I was promised 2 days. 2 days came and went and it didnt arrive I spoke to a sales woman and she sent it overnight and Saturday delivery.
However
The quality and the service finally was 5 star but still no refund for the carriage.

Looked around for a very specific size shower tray and enclosure, Aquabliss were the only ones that came anywhere close to our budget. Great comms as well.