Appliances ConnectionReviews 1,111

I have really tried to avoid leaving a bad review about Appliance Connection (AC), but I don't see where I have any more choices. I purchased a chair to match the one I already had from there last week. Upon doing so I notice that the website stated that AC would match or beat any price, since I had purchased the same chair from a different place for $85.00, I contacted AC about getting a reduced price for the chair I purchased from them for $127.00. I was told to send proof of purchase, which I did and I also sent links to websites advertising the same chair for almost half the price. I received a response from AC stating that they were offering me a $50.00 store credit, I responding to the email and told them I was not interested in a store credit, I would like the $50.00 refunded back to me. I did not receive a response until I sent two more emails. They responded telling me they could only offer me a store credit. So I telephoned them and that's where everything went from bad to worst. I spoke with a guy named Maerr #2056. He was rude, condescending and basically implied that my receipt and pictures were inadequate. (This was confusing since they were adequate for a store credit but not for a refund). I do not like confrontation or arguing with insolent individuals. In fact I was very shocked that someone with such rude behavior not only was working in customer service, but also a manager. I guess now I have to accept that I have been ripped off by purchasing a very over priced chair. This has been a costly lesson and I will never do business or recommend this company again. Obviously "meet or beat any price" means nothing.

HORRIBLE customer service! Very RUDE and IMPOLITE and they just don't stop during the conversations. This business is not worth my money or savings. They are rude in everything they do and say. I was ready to purchase and the rep was just mean and disrespectful. I asked to speak with his supervisor and he said, " he is not here!", I asked again to talk to his supervisor and he then says "ok, you want to speak to him, I'll get him for you, I'll get him for you, I'll get him for you" I think he repeated this words likes 10 times.

Future customers, think before purchasing from them. I can only imagine if you have issues with a purchase or order, they will be just as rude and disrespectful and would not fix the issue. So instead of saving some pennies, go with a different company and save yourself some stress and money in the long run.

Don't get sucked in to the price. Best to pay a few dollars extra from your local vender. My fridge broke - ordered a new one from Appliance Connect, they said it was available. Soon as the money cleared and order receipt came through (which is immediate), it stated "not available". Available date kept pushing- one week then two then three. Finally shipped with estimate date by shipping company (with a note saying this is the latest date it will deliver). That latest date came and went. Finally one week over that date I get a text notice in the afternoon that it will be delivered next morning. I was out of town and there's no way to change the date/time as it's all automated! Attempt was made and now another week before next attempt. My neighbor was standing by to let them in but they didn't even call. I'd easily pay the extra to a local vender who has one in stock or is at least less "automated" and more reliable and communicative. Six weeks weight for a standard fridge with abysmal communications of when it's going to be delivered. Not worth the hassle.

It has taken four weeks and countless unpleasant interactions with this company's surly representatives to get any kind of progress update on my order. I initiated a fraud chargeback with my credit card a week ago, after I got tired of being jerked around and gave up hope that they'd even shipped anything. Today I got a call telling my my washer was being delivered sometime in a five-hour window tomorrow. Which isn't going to work. Obviously, because I have a job, like most people. This company obviously drop-ships, they have no idea what they have in stock or when it will arrive, and furthermore they don't care. AVOID.

Still waiting on my couch delivery. 5 weeks now. I called and they stated 1.5 weeks longer. That could mean anything to this company. Spend the extra money and buy locally. I added white glove delivery service for $50. Hopefully, the furniture doesnt come damaged. Forget about returning it. They charge you 10% restock plus shipping both ways. I spent $1300 on the furniture. To cancel would have cost me well over $700. So stuck without a couch still. Did I mention their finance company pulled their first payment from my bank account. Nice, considering I am paying for a product I havent received yet.

So fed up... buy local, deliver local. This place is not worth any savings you might get.

I purchased a microwave oven and the installation trim kit. Upon arrival and inspection the trim kit did not fit the microwave. Enclosed in the kit was an email from a previous customer stating the item was being returned because it did not fit the microwave, I contacted the customer service on four separate occasions to get a return shipping label to return the trim kit for replacement. After several excuses and a threat of contacting the BBB the label was finally emailed. It was obvious the kit had been used as parts were simply thrown back in the box and the box never opened, simply turned around and sent to me. I returned the kit and it has been four days since it was received by them, They now tell me a replacement kit will be shipped as soon as the item has been scanned in and reviewed. Almost a month total has gone by since I informed them of the problem and I am still awaiting on them to ship the replacement. If you need an appliance, buy it anywhere else than from these people, They are slow, offer poor service and misslabeled merchandise.

Do NOT order from this company. I received a damaged wine refrigerator and immediately contacted customer service. They asks for pics and said they would file a claim and either issue a refund or an exchange. After no word for a week I contacted them again. They asks for pictures again and I resent the pics. This went on for 3 weeks. I then contacted UPS myself to file a claim only to find out that ApplianceConnection had already filed a claim and had been reimbursed for the wine refrigerator and shipping charges. I contacted them and was told that I would have to pay shipping charges and return the refrigerator myself in order to get a refund. The shipping charges for me to send it back are astronomical. They kept the money paid by UPS and left me with a worthless wine refrigerator.

So far waited 6 weeks, at least another 2 weeks to go! Status "shipped" means nothing. They didnt even have item in stock, much less shipped. 6 weeks after ordering, 1 piece (a range) of a set of 4 appliances still not in stock. The other 3 have been picked up from NY by trucking company & sent via NJ to sit in a warehouse in NC. I havent recieved so wanted to cancel & buy locally. They say once shipped i will be charged by the pound for return shipping & a restocking fee. They promise priority shipping, but trucking company says they dont offer that. They promised refund of "white glove delivery" charges, but havent seen. Will say anything to get you off the phone. The latest is that it will take a minimum of 2 more weeks to get the range. The other 3 pieces should come tomorrow, if not must wait a week cuz the only deliver to my area 1x a week. Beware: i stumbled upon the fact that the refrigerator item # changed from what i ordered to what was on email saying (all) had shipped. Evidently they couldnt get that fridge, did not have it in stock, so swapped it for a different model without telling me!

I recently ordered a sofa from appliance connection. On their website it was listed as 'available' (it is still showing as they have it in stock). For two weeks I was not able to get any information on the expected delivery date and when they finally get back to me on that they informed me the sofa will be delivered in mid august (the earliest). I have waited another week to get my money back. Total waste of time. Not recommended.

I waited 2 months for a couch and loveseat that stated it would arrive in 3 weeks. When it finally did arrive it was damaged and the damage was that the couch bed wasn't attached to the frame and since we didn't use it right away we didn't notice. When i contacted them they were rude and only offered 10% back or I could pay 350 in shipping to return the couch which I thought was ridiculous. I accepted the 10% because what other option did I really have and then they only gave me 10% of the loveseat not the couch. I am still trying to get the rest of it 4 months later. Worst company ever. I will never order from them again!

There was a stock issue on my order. The company replaced the original range with a newer model. Although the newer model was a higher price, AC did work with me on this increase. Initially I was very upset, particularly since I had to find out on my own that the range was out of stock and discontinued... I did end up paying more than what my original order was for, however we agreed on an amount which satisfied both parties. Their prices are comparable if not better than many online sites which I had searched and compared the products. I would order from Appliances Connection again, next time asking detailed questions regarding stock.

It was 20 days between when I ordered it and when it arrived. To me, that's too long for an item that is "in stock and ready to ship." They didn't even ship it for over a week. After I noticed they were not shipping, I emailed to cancel the order so I could order from a faster source. They took a couple of days before answering my email. Then, instead of cancelling it as I asked, they just said it was confirmed to ship out the next day. Though, it didn't ship out the next day. It was several days after that. The only way I would buy from appliances connection again is if I was in no hurry whatsoever to get it.