Appliances ConnectionReviews 1,111

TERRIBLE EXPERIENCE with AppliancesConnection.com - We ordered a Viking range April 2020. The range was delivered damaged several weeks later. They promised that it would be quickly fixed so we had them install it. 5 months later and the range is still damaged, one of the six burners does not work along with several cosmetic flaws (scratches/dents) and even now and they Still have no idea when the replacement parts or repairs will take place. Their customer support is terrible as it takes them days or weeks to respond to questions and update requests. We want our range fixed immediately. We purchased the rest of our Viking appliances from another, more trusted authorized dealer.

* the customer service manager is THE MOST unprofessional representative I have ever dealt with! He actually yelled at me and told me it was my job to inspect my appliances before I signed for their deliver as they were boxed and the driver was anxious to have me sign and leave. Leaving me with damaged product and when I tried resolving * yelled at me with insults and horrifying "you will keep those damaged appliances and pay full price for them and be satisfied!" Who does that?

*Personal information redacted by admin

So this review is in addition to my previous one. At the end of my last review I was left in limbo waiting on a call for the delivery re-schedule, for the FOURTH time. Of course, this is a phone call I would never receive. I called the customer service line and sat on their waiting list for approximately 30 minutes. I heard, "you are next in line, your call will be answered momentarily"... or whatever voice recording they have playing. I then heard the line pick up and immediately be put back down & I was suddenly on hold AGAIN. Except this time, I was not on the waiting list. I had been picked up with no response and 1 second later, set back on hold just to hear music playing. After 15 minutes with no answer or voice recording of my spot in line, I hung up. I immediately called back from a different phone number and sat on the list again for 40 minutes. Once the call was answered the lady on the other end had no initiative to try to help me with my issues at all and could not advise on when the next delivery would be. I told her that I wanted a full refund for my dryer and that I would be ordering it from a trustworthy store. She did not ask any questions, and put me on hold. She picked up 5 minutes later to tell me that they put in the refund and I should receive it in 3-5 days and hung up the phone.

I then messaged the customer service team to inform them that I did cancel the dryer and would expect a full refund. I made sure to have this in writing so that they could not try to give me issues down the road about it. I then received a highly rude response back starting with, "per our phone conversation" and followed with sarcasm. The conversation was then ended before I was given a chance to respond.

I DO NOT RECOMMEND THIS WEBSITE TO ANYONE. I have now purchased the same dryer from Home Depot and will be receiving it within the next week. Seriously, don't even bother with this site.The employees are unprofessional and rude and it is quite possibly the worst customer service I've ever experienced.

The worst customer service and delivery experience I've ever had. Very unprofessional. I usually give people the benefit of the doubt and rarely write negative reviews, but this was by far the worse experience i have ever had!

After spending over $6,000 on a new Lions Island Grill, a refrigerator and a Microwave oven via Appliances Connection they promised me a delivery date of August 4th -- 1 month after placement of order but lies after lies, they had no response to me as to an actual date of delivery. After numerous attempts and phone calls, I finally had a normal rep finally get in touch with the manufacturer and set up an appointment freight delivery with a tracking number but when the item came and one again was later then specified. The item came finally in a crate and when we opened the crate the island of the grill was damaged - the tiles were broken, the grout was all over the place, the metal door of grill drawer was sprung out. When I called the next day i got an attitude from a customer service rep who I waited for 1/2 hr on hold only to request to be transferred to a supervisor who asked me to send photos of damage and would call me back. To make matters worse the, instead of calling and trying to settle the issue, he emailed me an RMA letter requesting for me to send the item back to the manufacturer and pay for return for an item that is over 1000 lbs. or if I wish for them to pick up it would cost me $1.50 per lbs. All he had to do was call me an offer to discount the item for the amount it would cost for me to repair it. And the refrigerator that came and was installed with white glove service for an additional fee was also not installed properly and they ended up breaking the fan compartment of the ice maker- that was what the Fridgidaire repair service dept who came to check the installation confirmed. So basically everything from this store comes broken and late. And I am still waiting for a phone call from the supervisor. I guess that not happening either.

Ordered fridge on 7/13/20, shipped 7/31, attempted delivery 8/24/20 (no notice given), told appointment would be set on 9/4/20, never heard a thing, delivered 9/11/20 without an appointment after hours and no notice. Left in Parking lot and left. Arrived damaged with dents on bottom, back, side and front. Asked to return for refund. Told I have to pay for return shipping for receiving damaged product and negligent shipping practices. Absolutely do not do business with AC.

My wife and I had our son in May and we desperately needed more freezer space to store breastmilk. I called to order a Beko freezer in June and was told they wouldn't arrive in the warehouse for two more weeks and to just place my order online then. I asked if I could still order to reserve my place and was told it was not necessary. I placed the order online on July 3rd and later received a message saying it would be 4-6 weeks until delivery. I asked for an update 6 weeks later and was told it would ship out on August 25th and that I would have it by September 1st. I called today and after waiting on hold I was told they had placed my freezer on hold because of the language in my request online including the word "cancel" and that I couldn't get it for at least 2 more weeks. I subsequently asked for a manager and was immediately hung-up on. I called back and waited 20 minutes just for an associate to tell me I COULD NOT speak to a manager and that I could either continue to wait or cancel the order. I've cancelled now, and will not be purchasing anything from Appliances Connection again.

Ordered new kitchen appliances was told when I called that it would be 1-2 weeks at a maximum to receive my appliances. The order reflected the appliances were ready to ship waiting on trucking, after a week the order was changed reflecting that they were waiting for the cooktop and upon arrival then order would ship. Then was changed reflecting items were shipped, however the items were purchased on 7/28 a month later we are still waiting for delivery and have been advised it will be a minimum of a week longer. POOR POOR customer service we cannot get a response to our questions to them etc. Never Never again.

My advice is to stay away from this company. We are remodeling kitchen and have had only problems after ordering appliances. Delivery was immediately delayed after purchase. Items were severely dented and unusable after delivery. Trucking company staff seemed unconcerned about items and unloaded appliances haphazardly with no concern for damage. They took a picture of boxes setting on garage floor and left immediately. No time for inspection, no signature from us for delivery, and excuse was they had been up for two days straight.

Appliance Connections sided with tucking company. Said all was done correctly and a perfect delivery was signed for. Wow! I will be seeking legal remedy since all I get from this company are statements like "sincerest apologies for this inconvenience" (Richard).

I do not know how they mange to get even a star. I bought a leather sofa, loveseat and recliner set from them for over $2500 in July 2019. The entire set started changing color and peeling off within 8 months. So, i contacted them to get the issue addressed. The first, agent told me the items are still within the one year manufacturer's warranty and should be sent to them for an exchange. Then, when i called to get the address the next time so i could ship them at my own cost, i was told by this agent name * that I will not be able to ship anything until they get pictures of the damages and make a decision. I emailed them so many pictures from the email he sent to me but never heard again. I have been emailing them to no avail. When I reported the matter to BBB, the responded after two months. With BBB, they will respond to my inquiries after months. They told BBB that they didn't receive any emails from concerning the matter and pictures they requested. I provided the emails to BBB but that didn't still provide the address to ship the items for exchange. They told BBB that they email the address, which was a not true also. I provided BBB a copy of my entire emails to show they were wrong. As I write, I have been battling with them now for 4 months on exchanging my entire set and the issue has not been resolved. They have refused to provide the return and exchange for all my items that are having issues. BEWARE OF THIS BUSINESS. PLEASE RUN WHEN YOU HEAR OR SEE APPLIANCES CONNECTION ANYWHERE.

*Personal information redacted by admin

I ordered 2 unrelated major appliances. Web site says both are available and ready to ship.
A week after ordering I am told they're waiting for one item to arrive from the manufacturer. I ask to have the items shipped separately. Oh no they say, they'll both go in a couple of days.
Two weeks later and two promised shipping dates later still nothing. A month in they still refuse to ship the item they claim to have in stock and ready to ship.
They lean on the covid story to cover their fraud and lies. If you have real delays you're honest about them not making false claims about items soon to ship. Covid doesn't cause your web site to say you have an item in stock and ready to ship when, in fact, you do not. Covid doesn't not create fraud and lies but people do.

Not sure where to start. Purchased over Labor Day weekend. Showed product was instock when I ordered and everyone commented about quick turn around. Sold my current working washer and dryer... here is one of MANY forms of communication with the company. As of July 1, I still did not have a washer and dryer.
You (July 1,2020, 11:50 AM):

I filed a complaint to the BBB and low and behold, I finally heard back from your company. I believe that I have submitted the rebate form correctly and am awaiting the rebate. This is the message from the company regarding my complaint. I would like the price difference while waiting delivery and communication put back on the Visa that the appliances were charged to a month ago.

MESSAGE FROM BUSINESS:

We never saw you call about this issue. We can go ahead and process your request in regards to the price difference. We can try and help with rebate. The rebate that is available right now must be POSTMARKED OR PROCESSED ONLINE BY JULY 3RD. If you need assistance with the rebate please do call us at *******470 x 2934.

Guess what - I have NEVER received the price difference and had to turn in the rebate 5 times because they said my serial number did not match, despite having taken a picture.

NEVER EVER EVER use this company!