applianceparts4all.com

I ordered a part SHOWN on their website with the picture and part number. Because it's a discontinued part from the manufacturer, I emailed them and verified that if I ordered that part, I would receive that specific part. They said, "Correct." What I received was a completely different part and part number. They said I could return it for a refund. I asked for a return shipping label. They said they don't do that. I asked them if I would be reimbursed my return shipping costs and they never replied. P** *** closed the case before the issue was resolved. This part is now my favorite target at the shooting range!

Ordered parts that the website stated were in stock, paid for 2 day shipping. Company did not send until 5 days after purchase would not cancel order Re: Order# *******- I ordered 2 parts on 6/17 and paid $21.95 for 2 day shipping, the invoice stated the item would ship 6/17. When I did not receive the item on 6/19, I attempted many times to cancel this order with no response. There is no phone #, their live chat does not work, their email responses are erratic. On 6/22 at 7:38pm EST I was told it was too late to cancel the order that the order had been filled by another company and had already been shipped. 5 days after I paid for 2 day shipping. I was told I could refuse the UPS package and then I would be issued a refund. This company never responded to the question, does that include shipping costs? I finally received the item 6/24. I asked the company to refund the difference in shipping since I did not get the 2 day shipping that I had originally paid for. My response from them today, 6/25, we did not have the part in stock, you would not have gotten 2 day shipping at the time you placed your order. My response to them: If I had been aware the item was out of stock, I would have purchased through a different seller in the first place. If there was proper communication this order would've been canceled the Friday after it was made Your website is misleading and your service unacceptable. This companies inability to communicate and provide good customer service is inexcusable. I will file complaints with the BBB and every other site I can find.