applianceparts4all.com

The website recommend the part and once it arrived it did not fit the refrigerator. The part also has a lower grade plastic then the original part. What was pictured had the mfg labeling what arrived did not. Contacted the 800 number and it wa poor customer service. The website for the return made it as though they would decide if they were going to take the return. Even entering information was difficult due to the authentication process was almost impossible to do. I will never use this site again

Ordered washer control board back in June 2021. 1 month later no part. No emails, no phone contact. 2 months later I receive part. No longer need part. Contact return service. Return part and expect refund back.
Once again, 2 weeks without reply. Customer service replies that there will be no return because control board shows wear and tear of use. Even after I did not use the part. I have emails, photos, dates and times of transactions. Emailed to customer service. No reply and completely ignored. Please be aware of this website.

The part they sent me didn't fit. I had to pay shipping to return, plus shipping to sent the part to my house, and on top of that, 12% restock fee. At the end of the whole nightmare, it pretty much cost me the whole part price, with appliance without the right part. Disaster total with them.

I ordered parts from this business because of their satisfactory prices. Then read the bad reviews which caused me concern, but they came through with flying colors. The name brand parts were delivered before I was expecting, fit perfect, worked perfect. I will use again

I ordered two metal filters for my Thermador hood fan. After the order was placed I received confirmation and two tracking numbers. One filter came from TX and the other from CA. When I received them they were not what I ordered. One was the part number I ordered (aluminum) and the other was a different part number and was stainless steel. Since they did not match, I ordered another one to match and requested an RMA to return the unused filter. It cost me over $52 dollars to ship it back. I inquired about at least getting the original $9.95 shipping charge credited to my card, but was told that was not going to happen.

BEWARE: If ApplianceParts4All.com sends you the incorrect part number, you will be responsible for the return shipping. How is that fair?

We ordered the correct part but the wrong part was shipped. When contacted, we got a generic email with a web fillable form. We filled it out with no response. We continued to contact support with no response, and when they finally did respond said we were too late, the time to return had expired! What a joke. Now we are out the 100 bucks and still have no part.

SCAM, they will ship the wrong product and give you hell, if they acknowledge you exist and keep your money.

Received the part in a timely manner. Received the WRONG part in a timely matter. Spent days, now weeks trying to get this resolved. Terrible customer service, no follow up, no follow through, unkept promises on refunds, and you can't ever get anyone on the phone. RUN - do not walk - far away.

Terrible parts supplier. Placed order via their web site. It specifically said the part was in stock and would ship next day. Paid extra for priority handling and next day air shipping. Never got a tracking number. Emailed them and was told the part was not in stock and I would have to wait weeks. Their web site is incorrect and they just lie to you saying everything is in stock, when it isn't. I don't think they keep anything in stock at all. They are probably a drop-shipper, with a very misleading web site. Do not recommend. Would never use again. Had I took the time to see all the other reviews about this company (most of which are 1 star or negative) I would never have ordered from this shady outfit. They don't answer their phone either.

The return policy says that you could return a part within 30 days. However if you've installed it, even though it does not work you cannot return it. If it is defective you can return it. How can you know if it's defective unless you install it? Don't waste your money! ApplianceParts4All-Boo

Be careful when making an order from this company! I ordered a refrigerator door seal, which arrived badly damaged. When I tried contacting their customer service, no one ever answered my numerous calls, and their "live chat" agent was never available. The only way to communicate with them was by e-mails. Then I found out in order to get either an exchange or refund, I would need to ship back the part at my own expense, and the cheapest cost would be close to the cost of the part! I ended up not returning it and throwing the damaged part away because I didn't want to pay more money with the risk of not getting my money back from a company with poor customer service, and I'm sure this is what they have counted on. I learned my lesson to avoid making purchases from this company and will try to order from stores with a local shop.

I ordered a circuit board for a fridge, and they sent me one in an open bag and when I tried it, it didn't work. I mailed it back to them, and now they have the part and my money and won't credit me back, and for the last 3 months I get the same message, "we are looking into it".

2nd Day shipping is a Joke

Ordered the part, the invoice showed it would ship next day. Paid for 2 day shipping, 2 days later received an email stating it would take up to 7 days. Emailed a please cancel note. Ap4A responded with a request for a picture of the serial number tag, seriously? I responded a told them to cancel again, they stated they would refund the difference for 2 day shipping. Part showed up a few days later. Left 2 messages no answer. Emailed and "customer support" would not agree to any settlement and asked for me to return, would not pay return shipping. I returned the part, didn't get any shipping settlement and was charged a restocking fee.

Horrible experience..

I purchased a part for a KitchenAide mixer and my credit card was charged that day. A few days later I received an email telling me the part was no longer available and I would get a refund. I didn't get my refund so I sent them a couple of emails. They replied that I had received a credit to my PayPal account, an account that does not exist. I eventually had to contact my bank and dispute the charge. In short, they sold something they did not have, charged me for it, and didn't refund my money.

I run an animal shelter and run through a lot of laundry. Our dryer shut down and i desperately needed a part. I paid extra for the 2 day mail service (i recall it was about 22$). A week later there was still no notification--i raised hell and clearly they didn't HAVE the part in stock. I still haven't received the part pushing two weeks, but they have graciously informed me that they don't refund postage. Bastards! This is unfortunately why people do business with amazon.

Don't buy from them. Ordered a part and paid $22.00 for second day business day delivery. Ordered on the Wednesday and I won't get the part until Monday. They wont give me my money back. They said it's 2 days from when they ship it out. So if they don't ship it out for a week your paying for nothing. You get it when you get it. Also they stated they sent me a tracking number that I never got and couldn't give me the tracking number over the phone because they couldn't find it. Told me to check with my email provider. What a joke.