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A Place for Mom

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A Place for Mom is the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s leading senior advisory service, A Place for Mom has a mission to enable caregivers to make the best senior living decisions.

With hundreds of senior living experts nationwide, A Place for Mom helps hundreds of thousands of families every year navigate the complexities of finding the right senior living solution for their loved ones across home care, independent living, memory care, assisted living, and more.

A Place for Mom’s service is provided at no cost to families because it is paid for by the senior living communities and home care providers in its network. For more information, please visit aplaceformom.com.


aplaceformom.com
Founded in 2000
Seattle, WA
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A Place for Mom Reviews Summary

A Place for Mom is widely recognized for its compassionate and supportive approach in assisting families with the challenging process of finding suitable senior living options. Customers frequently commend the personalized guidance and responsiveness of the staff, which alleviates stress and fosters confidence during a difficult transition. However, some reviews indicate concerns about high-pressure sales tactics from referral partners, which can detract from the overall experience. Despite this, the general sentiment reflects strong customer satisfaction, highlighting the company's effectiveness in providing tailored solutions and valuable resources for families in need.

This summary is generated by AI, based on text from customer reviews

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Pennsylvania
1 review
0 helpful votes
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I chose an apartment in MI close to my family. Looking forward to moving there soon!

Date of experience: April 30, 2025
New York
1 review
0 helpful votes
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Not helpful at all!
May 12, 2025

Never spoke to anyone. They never called. I tried to reach out to them by telephone and text, but NO response whatsoever.

A Place for Mom attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 2, 2025
Georgia
1 review
1 helpful vote
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Right on time!
May 11, 2025

Natalie at A Place for Mom was essential in the placement of my sister and brother-in-law. We told her what we needed and she immediately sent us suggestions. It was a fast and painless process. They're all moved in and loving their last home... Thank you, Natalie!

Date of experience: May 1, 2025
Georgia
1 review
0 helpful votes
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Makes searching easier
May 11, 2025

I have to say I was extremely pleased with the assistance I received helping my mother find a new assisted living residence, I would highly recommend.

Date of experience: May 1, 2025
New York
1 review
0 helpful votes
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Recommend 100%
May 11, 2025

I had the best experience working with Aleidy Soriano. She took the lead and found me a place where my father was excited to stay at. Aleidy was my helping hand when I felt overwhelmed with the process. I would recommend working with her to everyone.

Date of experience: March 10, 2025
South Dakota
1 review
0 helpful votes
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They asked all the right questions to determine which facility fits your needs the most. They set up viewing appts and gave us so much information on packing and helping our mother emotionally through this major life change. I would say that that kind of help was more than I thought we would get. My siblings were also very grateful for that information as well. I will continue to recommend your website.

Date of experience: May 1, 2025
California
1 review
0 helpful votes
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Kimberly
May 9, 2025

Kimberly Hall went above and beyond for us! She took the time to learn about our situation, and to understand my mother's unique personality and needs. I was extremely pleased with Kimberly's attentiveness and service!

Date of experience: April 29, 2025
North Carolina
1 review
0 helpful votes
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Very easy to find a place with Olga's help. She kept me in the loop of all the places that were a right fit for my mother

Date of experience: April 4, 2025
Georgia
1 review
0 helpful votes
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Helpful but very intrusive
May 7, 2025

I looked at A Place for Mom for help in finding a home for my mother. I got a phone call within 2 minutes of filling out information online. Was this good? Probably. But it was the start of 1 million phone calls at times when I was working or doing other things and could not take the time to talk. This was after I'd given information on what I was looking for. The intrusive phone calls were constantly asking if we'd found a place yet. Unfortunately, in the middle of looking for independent living, none of which my Mom would commit to, she had to have work done on her house, and that put everything off. By the time we got back into the house, she was in need of assisted living. By this time, I'd stopped receiving phone calls. Then, out of the blue, a second representative called me and we started the search again. This rep helped by giving me a number of Assisted living facilities to look at, but then kept sending independent living options because they had not updated the records in the file. I was getting contacted by independent living facilities that were way out of the area I was looking for. While I ultimately chose a facility recommended by A Place for Mom, I did feel inundated with phone calls.

Date of experience: April 27, 2025
Arizona
1 review
0 helpful votes
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Valuable Assistance
May 5, 2025

I contacted A Place for Home for assistance in finding a temporary independent living facility for my sister. They provided information on numerous places that met our criteria and arranged private tours of each. My sister is very happy with the one she chose.

Date of experience: April 25, 2025
Virginia
1 review
0 helpful votes
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My husband and I arrived in Houston, to look for a Memory Care Center for a loved one. We had no idea of where to start. My sister suggested we call "A Place For Mom". Within minutes of our phone call, we received a return call from a most delightful and incredibly knowledgeable and efficient representative named Melissa. She listened our list of requirements and asked about several more and made appointments for us to tour a carefully vetted list of centers in the next two days. We ultimately found one that was perfect. It has been several weeks now and our loved one is truly happy in her new home.

Date of experience: March 19, 2025
California
1 review
0 helpful votes
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When I began looking for help for my parent, a friend recommended that we contact A Place For Mom, as they would could keep the search from feeling overwhelming. When I first signed up, they were extremely quick in reaching out and establishing what I was looking for, then put us in contact with several agencies who would be able to meet our needs. They were helpful in both narrowing our search for Helpers and care facilities, as well as setting up tours and arranging interviews.

Date of experience: April 24, 2025
Indiana
1 review
0 helpful votes
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Great help and care
May 3, 2025

A Place For Mom was extremely helpful in finding a facility for my mom. They were very kind and caring.

Date of experience: April 22, 2025
New York
1 review
0 helpful votes
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Great help!
May 2, 2025

A Place for Mom was spectacularly helpful in finding an apartment in Raleigh, NC near my daughter's. They sent me a list of places that matched what I was looking for with very helpful information about each place. They made the search for an apartment very easy!

Date of experience: April 22, 2025
California
1 review
0 helpful votes
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Helpful
May 2, 2025

She continually called to see if she could be of futher assistant

Date of experience: April 22, 2025
Oregon
1 review
0 helpful votes
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Liked the way the tour was presented. So many of the activities are ones that I am interested in. Moved in Sat April 19th. Still setting up the apartment but it is very comfortable and very friendly.

Date of experience: April 19, 2025
Illinois
1 review
0 helpful votes
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Caring, helpful, attentive
April 30, 2025

A Place for Mom was a great place to get accurate summary information quickly about independent living places. Laura could helped narrow my search with excellent suggestions in our area. When we decided that my loved one should remain in an area where she currently lives, Laura quickly provided a set of new places to consider. She was always professional, helpful, and very patient as we sorted through issues on our end. We ended up at a place that she listed, and are happy so far with our choice.

Date of experience: April 20, 2025
Illinois
1 review
0 helpful votes
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Help for an unusual request
April 30, 2025

We needed to find a residence for our 70 year old son. We did not know how or where to begin; we and our son have been living independently, but his needs changed so that a group arrangement would be better.
A Place for Mom made one appointment for us and facilitated in four more. Each one would have been OK, but we were able to select one which suited our son's needs the best.

Date of experience: April 19, 2025
North Carolina
1 review
0 helpful votes
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A Place for Mom's provided very easy and adequate information regarding a location for a 86yo friend. Thank you for your kindness and with details of finding a location with ease and comfort.

Date of experience: April 19, 2025
Illinois
1 review
0 helpful votes
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A New shine for my Husbanc
April 29, 2025

Caroline Ventry is wonderful! She was our advocate and eyes/ears for the whole journey to find an home for my hubby and she continues to help. She shows so much compassion and empathy and understands and guides very well. She helped me keep my sanity with all of the up and down chaos. I'm not sure what we would have done without her guidance. She was excellent with helping to coordinate his move from the hospital to a Senior Living community., She was a lifesaver! Thank you.

Date of experience: April 19, 2025