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APEX 4 Kids Reviews Summary
APEX 4 Kids has 59 customer reviews and ranks 169th in the Self Help category. Common review topics include credit card, support team, caleb maddix.
They make it VERY difficult to cancel! This must be part of their model. Shame on them for ruining this kids name by making their business so untrustworthy. Do not buy!
I've paid for membership but I could not access any of it. When i send an email notifying them, they ignored it. This has become an appalling untrustworthy company. I actually believed that these videos may help my son and now they're just scammers.
We signed up to this program two months ago. First of all, I never received a confirmation and had to contact the support to get my password and be able to access the platform.
Then we realized that our kids were not interested in watching the videos, main reason: they are not native English speakers and Caleb speaks VERY fast, so they got frustrated as they couldn't understand much. So I contacted the support team again on August 17th to ask them to cancel the suscription, as on the platform, there is no option to cancel. As I didn't receive an answer, I contacted them again on August 24th, but did not receive an answer either. Yesterday (September 9th) I saw on my bank account that we got charged again. I'm SOOO disappointed! And now I just found this website here and read all the bad reviews and I TRULY hope, this will be solved soon and that I don't need to call my lawyer.
EDIT:
After sending a third email, I finally got an answer with a confirmation that the account was cancelled and that we will receive a refund for the last month. (They even answered on a Saturday, outside their business hours) AND I also found the place where one can actually cancel the subscription. This was not available on the member's area, but I found it, after researching a lot, in a reply of the Apex 4 Kids teams of a bad review on another site. So for those who want to cancel their subscription, go to: https://billing.apex4kids.com
First the site was blocked as the server detected it as not trustworthy, but after accepting anyway, I managed to access it.
I still only give 3 stars as the experience with them until now has not been very positive, but thank you for solving the issue!
I've spent 9 months trying to unsubscribe and cancel. This is an unethical scam and poor business practice. The idea is great- if it was a legitimate company with values and good practices it could have done much better.
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I would not spend any money on these people, they have charged me over $100USD which is a lot in Australian dollars when I had tried to cancel my annual subscription. To cancel their subscription is like a maze that takes you nowhere and no one answers customer care email. So I was charged and I was so annoyed it was also during covid lock downs when I had little money. I emailed immediately saying I do not want to be a member any longer and to refund the money that I had already requested not be charged. A week later they responded and said they won't refund and didn't answer any of my questions. I wrote again and complained this time. Again they didn't address any of my questions and said that they were basically doing me a favour by refunding 50%. I was so upset and disappointed and insisted they repay all my money, they refused and didn't answer any more of my emails. They also delete complaint messages on their FB as I had screenshot many others in the same situation. They are crooked. Don't go there.
The product is fine, but my child lost interest. We also never received the PRINTED books we were promised when we signed up (no not digital). I know that I did not sign up for auto pay because I don't do that. They charged me 10 months after our last login and when I called they said I was a few days past the point of being able to request a refund. What awful customer service. I will be disputing this with my credit card.
I've never written a bad review for any company but apex4kids take cheating to a whole new never. They basically cheated me out of my money and I've had to cancel my credit card because of them. They give you bull$#*! replies to keep making money in a horrible way.
Hi Sharmi, I am truly sorry to hear about that. After reviewing your account, it looks like you signed up for the yearly recurring subscription (we offer plans at $7/month and $59/year which is displayed during the signup process). I see that you were able to get this canceled and were sent proof on September 18th, 2020. You were also sent an email reminder on September 12th before your charge went through. Our conceirge graciously gave you a 50% refund as well and sent you proofs for that refund. If you have any other questions about this or need support, you can contact us by emailing [email protected] (please reference this complaint ID). Thank you
I have four children. Apex 4 Kids has been a great investment. Caleb Maddix has taught my children the importance of people skills, having good habits, discipline, and staying positive. My kids love the program and watch daily videos everyday in addition to their school curriculum. Caleb Maddix has inspired and motivated my oldest child to write his own book. The program is extremely effective if used on a daily basis.
We are so glad to hear this! Thanks for taking the time to share your experience with us here, we are so glad it has helped your child. Please feel free to reach out if you ever have any further questions or comments!
I have asked multiple times to have my account cancelled and have never received a response. I can not find anything on the website! You should all be ashamed of yourselves for using this young man and for teaching him how to run a dishonest business that is about money only!
Hi Bethany, we are sorry to hear you had trouble. After further review of your account history, we do not see any previous contact from your email leading up to today. We also see that your account was canceled within a half-hour of your sent request. If you need any further help or have any questions please feel free to reach out to us at [email protected] or call us at 1-800-584-0471 and reference this ID. Thank you
While the message Caleb gives is good, the company is very dishonest about cancellations. I couldn't find the email to cancel so I went to the website and used the portal's contact four times to ask to not renew. It still renewed and the employee that handled the request to refund my charges said I was a liar because I opened the "renewal reminder" email from the 07/30 TODAY. That to her says I read the renewal reminder and I'm a liar. That email was buried in junk folder because they use a different domain to send the "reminder" than the one you mark as safe on your spam filter. Well, I have screenshots of all the cancellation requests. From my experience I'd say to stay away from this company if you want to be treated with any respect and not get scammed into an auto renew.
Virginia:
We appreciate your reaching out about this. We’ve carefully reviewed your billing history & interactions with our concierge staff.
It appears that you reached out to us in October of 2019 requesting a cancellation. You were offered a partial refund for that billing period, due to some issues you were running into, while keeping the subscriptions active. You happily accepted. This was the only time you interacted with us up until yesterday.
Unfortunately, our reminders emails do come from an alternative domain. We know this is not ideal, and we’re currently working with our tech team to make sure reminder emails come from [email protected].
You mention that you contacted us through a contact us form on our website, however, that is not displayed on the website. We are currently working on adding one, however, there has never been such a feature on our site. Only an email address which can be used to contact our concierge team, and in the past, a live chat. During your conversation with Amber, you mentioned that you had screenshots of such messages, however, if you did it would make sense to include them in your email which would help us work towards a refund. Our average response time during this conversation was 15 minutes and 20 seconds (including first response). It’s hard for us to believe that we would never have gotten back to a message from December that was sent in four times and not displayed in our system.
As requested, we cancelled your subscription when they contacted us yesterday. We stand by our original decision to not issue a refund, as we have no records in our system this was requested. If you can provide such evidence, we would be more than happy to issue a full refund of the latest $59.00 transaction. However, it is important we stand by our policy, because when we make an exception for one person it’s not fair to others.
I was about to agree with all the other reviewers here about never receiving a payment notification when my subscription was set to renew. But I did a different email search (after I received a confirmation email regarding my inquiry,) and instead of the payment email coming from *******@apex4kids.com like all the other emails, this one came from *******@theapexholdings.com. Seems like a sneaky way to get around the notification, and judging from all the reviews, they succeed at hiding their notifications so you don't notice them and cancel within the allotted timeframe. I get hundreds of emails daily, and that one was another unread email that came from an address I didn't recognize. Keep your eyes open if you're on their list... They'll use this against you when you ask to cancel and get a refund.
Michele:
I sincerely apologize about this. This was not intentional, and is simply how our email systems are setup, however I realize this is not ideal. We are currently working with our tech team to change this.
I just looked you up inside of our systems, and I show that Roanne from our concierge team was able to issue you a $59.00 refund already. If there is anything else we can help you with, please let us know. We would be more than happy to help.
I'm a single mum to my 11-year-old son with ADHD - he LOVED the energy Caleb has in his videos and so I decided to invest when the program was in its early stages and at no point got any recurring payment email or notifications - as far as I knew, I paid a one-off special price for a year and that was that... Then in the midst of COVID hitting, I was left in the supermarket with my card declined and I had no idea why as I had just enough money for the fortnightly shop... When I investigated, it turned out I was charged for another year by apexkids! There was no advisory email as other reputable companies send, there had been no regular communication from them for over a year other than upsells and invites to join a new website or something similar. I'm NOT happy, I asked for a refund and was told it wasn't possible after waiting a good while for a reply. Then I courteously asked to speak with a manager as I had no money to buy groceries and my son had already watched all the videos and was bored... I was told to just enjoy the access for another year and to cancel for next year. I also asked them to cancel any payments for me as I had NEVER knowingly agreed to this and had NO paperwork mentioning a regular charge. That was back during Feb/March time? I still haven't heard back from any manager or anyone else, even though I sent a follow up email about a month later. It's disappointing and more so that users don't have access to their own private data on their user accounts!
Hi Lila, we have gone through our records and can't seem to find your account. If you would like to contact us by emailing [email protected] (please reference this complaint ID) or calling 1 (800) 584 0471 we can look into the situation in more detail and work towards a solution. Thank you.
They charged me since last year and I NEVER RECEIVED EMAIL, OR ANY KIND OF ACCESS TO THE MATERIAL this is an scam. I tried to contact them many times, I won't cancel my credit card because I used for a lots of my automatic payments but I don't have option and now I have to canceled thanks to this scam.
Please don't waste your time and money as I said I didn't receive nothing I tried to log in and they don't get my email address but they know very well my credit card.
Hi Rosana, we are sorry to hear that you had trouble! We would be happy to help you resolve this. We have canceled your subscription and sent a confirmation email for a refund. We also requested proof of your initial cancellation request so we could proceed with a refund for your monthly subscription. Please kindly send a screenshot of the first request with a reference to this ID to [email protected] so we can help you resolve this. Also, we have sent your login details so you can access the course. Looking forward to hearing back from you.
Charged my card without my authorization... i never reciend anything from them. Except Emails saying "we are sorry to hear you won't be going with us" or "we see you havent completed your subscription..." things like that.
Until today when i recieved my very first text message from them saying my $59.99 was declined. And when i looked further into it. I saw i was charge a full year with out my authorization. (Never got a text or email saying i was or going to be charged.)
I needed to cancel my card for another reason and would have never know otherwise. When i called customer service the girl i spoke to was very nice and helpful. But her manager would not allow her to give me a full refund. Even after checking to make sure i never recieved an email saying i would be charged. Very disapounted with this company. The website is missleading. Shady and dishonest. :(
Hi Randi, after further review of your account and ticket history, we see that we gave you a courtesy partial refund and a full year of access to the site for free. We are sorry that you had trouble with your account, and have graciously given you a refund even when it was outside of our 30-day policy. We have also sent confirmation that your yearly subscription has indeed been canceled and that you will no longer be charged. Please continue to keep in touch if you have any questions.
I paid for a year, then a few months in decided to cancel. Then a year later they charge me again without consent and claim I never cancelled the first time. The videos themselves won't hold the attention of kids under ten so it was very ineffective and pointless for us.
Hi Jacky, we are sorry to hear that you had trouble! We would be happy to help you resolve this. I can see from your account that your subscription was canceled and we sent a confirmation email. We also requested proof of your initial cancellation request so we could proceed with a refund, however we are still waiting for that. Please kindly send a screenshot of the first request with a reference to this ID to [email protected] so we can help you resolve this.
I canceled after 35 days they wouldn't refund my money then they changed my account a year later! Now I can't contact anyone! I hate this website! Wish I had never given it a chance!
Hi Amanda, upon checking your account, we can see that both monthly subscriptions have been suspended since the end of May. If you need any further help or have any questions please feel free to reach out to us at [email protected] and reference this ID.
I was charged twice when I tried to sign up, and have again been charged and getting nowhere trying to reach them
Hello Paul, we are sorry to hear you had trouble. As we can see from your account, gratefully you were able to get this resolved and were given a refund for the first 2 charges. If you need any further help or have any questions please feel free to reach out to us at [email protected] and reference this ID.
I joined up for my son. He was not interested in it, sadly, as I think it is motivational. However, cancelling payments is another story, emails ignored and logging in not working. Not one email to let me know that monies would be taken and no emails from this company at all, for information on what I am paying for.
Be very careful putting your details in, I thought it was a one off payment but it is not, this is the second yearly payment taken without permission.
Hi Helen, I am truly sorry to hear about that. My best guess would be that is a yearly recurring subscription (we offer plans at $7/month and $59/year which is displayed during the signup process). If you would like to contact us by emailing [email protected] (please reference this complaint ID) or calling 1 (800) 584 0471 we can look into the situation in more detail and work towards a solution.
$26 a month is way too much for this and you can't revoke your subscription like on any professional subscription service through your personal page but you have to send an email and wait till they confirm it...
Still no confirmation till today...
Hi Alex, we are sorry to hear you had trouble. As we can see from your account, gratefully you were able to get this resolved. If you need any further help or have any questions please feel free to reach out to us at [email protected] or call us at 1-800-584-0471 and reference this ID.
Company WILL NOT return emails to cancel subscriptions. Charging people with no way to cancel their subscription. We are opening a class action suit against this company.
Hi J. Walt, we are sorry to hear you had trouble. As we can see from your account, gratefully you were able to get this resolved. If you need any further help or have any questions please feel free to reach out to us at [email protected] or call us at 1-800-584-0471 and reference this ID. Thank you
Hi Amber, after looking into your account, I see you called over 60 days after your annual renewal and we do have a 30 day refund policy. Also your membership only included the e-books complimentary, not physical books - those were an add-on. If you need any further help or have any questions please feel free to reach out to us at [email protected] or call us at 1-800-584-0471 and reference this ID.