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ao.com Reviews Summary
ao.com has 164 customer reviews and ranks 209th in the Appliance category. Common review topics include customer service, day delivery.
I bought a tumble drier from ao.com after having had a hideous experience buying from Currys... the experience couldn't have been more contrasting. Ao.com were efficient and quick to deliver, their delivery guys were well presented and friendly and the tumble drier that they delivered was well packaged, pristine and worked perfectly. Well done ao.com for getting it right.
I have been buying and selling online for many years now and I have never come across a site so well organised as these guys. I purchased a Philips TV from them, payment straight forward and simple, a couple of hours later they emailed me to tell me they were delivering FREE on Saturday and that I would be allotted a time frame, fantastic news for those who work a 9-5. Sadly I was away that weekend and asked if they could deliver a week day, no problems, job done. The item arrived on the date I requested, couldn't be happier, super smooth.
2 months later and the TV started to play up, I emailed them to explain the problem I had expecting them to tell me I had to contact Philips to get it returned to them and be without the TV for a couple of weeks. What a nice surprise I got when a sales rep rang me within 2 hours to tell me he would patch me though to Philips technical service who are ready to help and if I had any issues at all just to ring AO and they would sort it out. The fault self fixed itself however the next day I got a follow up email asking was all OK, this is the sort of friendly response we would all love to have, a company willing to help when an issue arises, thank you ever so much, your customer care is a+
