ao.com

AO.com is a great example of an entrepreneur coming good. If its origins are to be believed, the founder made more than good on his promise and deserves everything he's achieved, yet I understand he's still "one of the lads".
I have used ao.com since 2013 to replace my failing white goods, not only because of competitive prices but that's also coupled with great customer service. My whole kitchen and utility room appliances have now been replaced since I moved in in 1995, the latest being an original integrated freezer. First installed in 1995! It was delivered on time, the delivery guys were polite and helpful and the post Christmas discount was very acceptable. Unfortunately, when I came to install it, sadly a vital part was missing. I contactes ao.com and spoke to Pierce, who immediately contacted the manufacture BOSCH, which arranged to send out the missing part but! Said it could take a week or more! This was at 17.30 today, Monday. When I expressed my concern at this further delay, it's difficult in these Covid times being without a freezer, he very quickly responded and arranged a complete new freezer to be delivered Wednesday morning.
Fantastic service, thankyou Pierce and ao.com.

Avoid Completely / Unacceptable After Sale Service.

I Purchased an Hotpoint Gas Cooker, a toxic odour fume like smell that was advised by thier installer that it's a new oven smell that will go away after 1 hour. Unfortunately this was not the case as it went on for 10 days untill I had enough of the constant toxic & suffocating fume when the oven and grill section is switched on. As I felt this was not right I contacted AO who directed me to the manufacturer Hotpoint to arrange a repair which was not needed as Nation Grid had attended to cap off the cooker due to high CO2 leakage being the cause of the fume and feeling of suffocation. After hours long complaint conversation, due to AO low stock as a result of covid-19 stock delivery, I was offered a very low end new cooker that I really did not want and had to wait 5 days for the delivery with out not being able to cook any hot food for the whole household and shell out money for home food deliveries

I was not compensated or provided a temporary cooking hot plate to use for a family household with minors during covid -19 lockdown for the days between when first cooker purchased and replacement was delivered and installed 5 days later.

It was a very terrifying ordeal to have not only been using a oven with high density of Carbon Monoxide filling up the property with children which was very toxic but to also not even be compensate for the discomfort or nuisance of having to find other means of making hot meal during the Luckdown.

I will never buy any appliances from this establishment and I strongly recommend you use another retailer who has good after sale service. """Avoid At All Cost"""

Can not fault this company. Ordered a 65" Phillips tv had a fault exchanged now 3 times as each one had similar fault. Now had a full refund. AO throughout have been fantastic always helpful delivery teams friendly. Although the actual product was useless AO service was spot on

Terrible product terrible customer service. I think they sell electrical items of inferior quality Avoid

Ordered a 65 Hisense and paid got a delivery date for which i paid extra delivery failed to show when we phoned they said the problem with delivery so changed the order and delivery promised on a new date again delivery failed to show customer service poor getting my money back and going elsewhere i will not be using them again

Problems with a leaking washing machine. 5 repairs which last a few weeks before it leaks again. AO will not take responsibility and simply pass on to the manufacturer.

Used these guys for a few bits and found them to be really professional. I recommended them to a friend who was similarly impressed and thought I should get around to reviewing them. If you're not sure, give them a call, they're responsive

Treat people who work for them like crap and never pay workers the right money I got sacked from telford depot even though it was there fault for sending me out in a van what was falling apart dont buy from here there useless.

I used AO to buy a washing machine – a mistake that I'm never going to repeat again! I've never seen such stuff incompetency and outrageous delivery delays. We ordered a washing machine at the beginning of November when we were told that we need to wait 2 weeks to get it installed. When they finally got it installed, the machine turned out to be a faulty one. We asked for emergency assistance and the earliest visit they could arrange was in one more week! We waited for a useless engineer to come after a week to tell us what we already knew – that the machine is faulty. We had to then wait for another 2 weeks to get an appointment to install a new machine and the most ridiculous thing was that when the ‘engineer' came he couldn't install it because the water valve was faulty and we need to call a plumber. When the plumber attended it turned out the valve is working perfectly fine and that the AO engineer simply didn't know how to turn it on/off. So all of our issues were caused because the AO team don't know how to install the products they're offering. Spare the troubles and don't order from AO.

I initially placed an order through your colleague Syed - he over promised and under delivered. In short he failed to let the courier company know the issues with parking. When the courier company arrived they refused to park without hearing what had been agreed and where to park and simply drove off. I was left there with no knowing what was going on. After an absence of some 40 minutes I got a call and sorted the initial issue out with Emma in your logistics department. It was then some 3 extra hours before my order was delivered.

I then attempted to make a complaint about the initial delivery and found it extremely difficult with so many obstructive staff, attempting to stop me from speaking with someone senior.

It was then apparent that there were difficulties with the washer dryer and I was virtually called incompetent when Indesit were trying to talk me through the issues. An engineer was called out as it was questionable as to what the issue was. The timing of the engineer was not in accordance with my instructions.

Unfortunately the washer dryer was indeed faulty with the issues I had raised, no heat and the dry dropping each time to 3 minutes. I then spoke to your Matthew who was supposed to put through a replacement order, the only problem was he didn't and I waited in again for another half day with no order arriving.

Call backs requested have not been made back on time - the latest one was through your Anthony a manager in your customer service department. How unprofessional that call backs are not made back in the time frames agreed.

I now have another delivery booked for Sunday afternoon. I'm not holding my breath.

Terrible service. I would never shop with them again.
Ordered a fridge freezer on Friday for deliver Wednesday. Wednesday came and the wrong fridge freezer was delivered. They then confirmed the new one would be delivered on Friday and that they would take it up the stairs into my flat. Friday came and the drivers refused to take it upstairs. So they took it away again.
I call AO to be told that they will have to look into why they refused. Two hours later my girlfriend received a call from Josh in logistics who explained that one of the ladies delivering the fridge freezer had hurt her elbow and was unable to lift anything. So we was confused why she was still at work if she is unable to do her job. Josh then went on to belittle my girlfriend, be continously rude and and refuse to help.
He then suggested the next delivery available would be the Tuesday. Six days after the original delivery, meaning six days with out a fridge freezer.
My girlfriend then told him to just cancel the order and refund the cost. Josh in logistics answered almost before she could finish the sentence with " no problem, it's cancelled"

Use this company at your risk ordering is easy you get a phone call trying to sell you extra insurance. Then the agony starts your told you get a four hour slot but what they don't tell you is they don't tell the driver the time they are meant to deliver the item so we were told between 12.16 and 16.16 still no delivery call the driver app doesn't work. Call AO office no help other than you should get it by 7 but give them until 7.30 just to be safe. Manager calls states just accept delivery will tomorrow between 9 and 9.30 still no call! These guys should learn logistics for basic and customer service absolutely appalling