ao.com

Where is my washing machine AO? Website advertised Friday delivery, was however told on phone would be charge for Saturday delivery as no Friday slots. Chose Saturday and paid... its 4pm Sunday and nothing and despite contacting AO for update as tracking status not working on link I'm still in dark as to when its arriving.
This is my second bad experience with AO. Never again AO and likely to be sending back washing machine too.

Avoid this company and save yourself a lot of hassle, stress and time. I wish I'd checked the reviews here before ordering with them.
I ordered an oven and waited in for delivery.
They arrived in an AO van and parked outside my house. I went to open my front gate for them but they didn't get out of van and then proceeded to drive off. I went out onto the street and waved to try to catch their attention but they carried on driving. I rang customer service to ask what was going on and why they hadn't delivered only five minutes before and they said the drivers had said they couldn't find my property! They were parked directly outside it only five mins before! My house is on the Main Street of the village and is clearly signposted. When speaking to customer service they told me the drivers had refused to come back to deliver even though the tracker I had access to said they were little more than 10 mins away.
They said there was nothing they could do about it. I could either wait another week for delivery or have a refund but this would take five days!
I said I wanted a refund but needed it back straight away as I needed the money to order another oven. They refused. I now have no oven and have had no refund.
I'm not sure what I'm going to do. The oven was £670 and I cannot afford to buy another one.
Writing this almost feels ridiculous. They were outside my house!
Avoid this company because the delivery companies they use are obviously not bothered and are inept. Also if you do have a problem AO do absolutely nothing to help you even when they are completely at fault.
Customers mean nothing to them.
From now on I'm going to buy from local companies or places like John Lewis so if there are issues in future you know you're in safe hands with companies that care about their name and customers.
P. s one star as you have to!

AO and hisense seem to think that RRP £900 TVs are disposable after 4 years, then they accused me of lying then they blocked my twitter - should gone to curry's x

I waited in all day on Wednesday (the day b4 the 2nd lockdown 7am too 7pm I got no call saying they wasn't coming they just didn't. So booked again 4 Saturday 7am too 7pm this time they get here but they haven't got it in the van #sorry. So rebook it again 4 Sunday and I get a washing machine and 5minutes later the delivery drivers r calling me saying that I have got someone else's washing machine and they need 2 come and get it. Yes they did have mine in there van. But COME ON. I'm a single mum on my 7month old daughter and we waited 3weeks for one washing machine and that was there 1st reason y they didn't come because they didn't have it in. Joke and NEVER AGAIN! In pics that's not my name or address it's the other person's

Previously I used AO and the experience was good, however this time I cannot say the same.

The experience went from bad to worse too potentially catastrophic.

Bad - we had a time slot allocated, which was not adhered too instead they were 2 hours late.

Worse - they were not able to fit the product because they said there was an open valve pipe there.

Potentially catastrophic - the engineer a "gas safe" registered engineer left this potentially life threatening open gas valve without getting in touch with the national grid, which in turn could of been life threatening.

Once the Cadent engineer come he found the pipe to not be in use, which if this so called "gas safe" registered engineer had of done his due dillegance he would of been able to figure this out.

Speculation - it seemed to me like this engineer did not want to do the job and just wanted to create a reason why not to do the job.

Comparison - got a product from Curry's today; they come on time, did not try to get out of doing the job and also they were friendly and great assets to their respected company.

Conclusion - go get your products from Curry's their team sure know how to look out for their customers

I placed an order for a freezer paid for next day delivery, many left my account that minute of placing order.
No delivery following day, called AO, apparently no order placed and they claim they don't have the money yet my account clearly states AO Retail on statement.
So now I find itemnis now out of stock and 5 days I still don't have my money back and contacting AO is a nightmare.
Nat west say they have the money.
Beware of this company

Absolute crap. Ordered 2 items for delivery and installation today, was advised that I would get a text this morning with a delivery timeslot. Received a number of emails but no text. Final email stated delivery 10.33 to 14.33 so waited in. Come 3 p.m. heard nothing, checked the alleged 'realtime tracking' of order many times, which confirmed both items out for delivery and install today by Zack. Phoned the number for Zack, didn't work. Phoned AO direct and after 15 minutes of waiting was told that the driver was off sick and that I had RECEIVED a text telling me, I had no such thing, 1st utter LIE. They said we had to rebook, quickest available was 1 week away, but we need the oven now as ours is broken. They said nothing they could do, and in fact they didn't know where the oven and hob are, and now they are out of stock! Told them the 'real time' update still says the items are out for delivery, they called me a liar as that wasn't the case! Ended up cancelling the order completely as I was fed up of being called a liar by their 'customer service'. Tried to log in to account to confirm cancelled, but now my account password doesn't work and trying to reset it doesn't either... the worst service I've had in my life.

Ordered a tumble dryer, scheduled for delivery from 3pm - 7pm on 22nd October. Online tracker indicated delivery at 6pm, soon moved out to 6.30pm, then 7pm, then 7.30... all the time the online tracker falsely stated delivery was '2 drops' away, this continued all the way through to 9pm, then no update at all. Goods never turned up. I contacted customer services on 23rd October only to be informed that they had no idea what was happening (as driver never updated their system.) Customer Services guaranteed a re-delivery on 24th October between 10am and 2pm and infirmed me that they would contact me via text to confirm. Had to contact Customer Services yet again as I had no update. They had no idea what was happening, the only 'excuse' I received was 'maybe' the item was 'out of stock'. I don't understand why a 'Customer Service' team is in place when they appear to have no idea whatsoever of status of the order. Major issue I have with AO is that they have never provided me with an update and appear totally clueless of where my order was in their system. They suggested I order an 'alternative' product - I informed them I had enough of their excuses and cancelled my order. It also seems that my refund will take 5 working days to return to my bank account. To be fair to AO, I have used them in the past and never had this sort of issue before, but it seems that their logistics systems have fallen apart and their level of customer service is now just as poor. Taking customers money and then having no visibility of order tracking is just not acceptable. Will never use AO again. Their order tracking logistics systems are misleading and customer service teams appear clueless about status of orders and delivery. Will never use AO again.

Searched online for new tv. Ao.com had a good price, then bought it and 3 hours later receive message that it has been cancelled, and that money will be returned within 3-5 days. Not satisfied at all with service plus holding my money for up to 5 days.

If I could give zero i would. I bought a tv in amazon UK 2 day sale. Got all confirmation from ao thats its on its way. Anazon said its dispatched then got another ao message saying sorry order cancelled money refunded 3 to 5 days so can't afford to buy another tv in amazon sale by another company. Used online chat and they said they had priced it wrong. They didn't care one bit that I couldn't order something else because they had my cash. First time of dealing with ao and the last. Keep away unless you know you will get the item delivered. I will be speaking to solicitor to find out where I stand with this as I've been reading they should honour if you didn't know that was not a mistake. It was in sale on amazon and there was another 65inch tv for £335 from another company

Bought this Candy integrated tumble dryer for my new kitchen. Only good thing about it is where the water holder is located on the door. It takes hours to dry clothes no matter what the setting is. Even if your clothes are a little damp it still takes hours. Dreading my electric bill! It is quiet so that's ok I guess.
It's expensive appliance with a crap performance. I don't have the time to wait hours for washing to dry. Our house is a busy house with lots of washing daily.
Regret buying this product. We couldn't even use it as an integrated had to get the joiner to put a piece of wood on the end panel and fix the door to that.
So a complete waste of £450!

I only rated one star as ZERO wasn't an option.
I have been using AO.com for many years, on the whole the experience has been good until recently.
I purchase appliances for my customers whilst supplying and installing fitted kitchens.
I completed an order for 7 items, chosen from items available in stock to be delivered to my customers home.
The order was placed some 4 weeks prior to delivery.
3 day before delivery my customer received a phone call to state her oven was out of stock! Really? It was in stock when I placed the order and paid. We were forced to choose another oven but more expensive.
After waiting on hold for an hour and explaining the situation, a partial discount of £30 was applied, the additional £10 delivery charge was refunded, and delivery was promised on the same say as the other items.
On the day of delivery the Oven was missing! But to add insult to injury we were informed that the Gas hob was now out of stock and unavailable.
After several failed attempts to try to speak with an operative, I was forced to source an oven & hob elsewhere locally. I then had the problem of being on hold for an eternity to get a refund for the oven and hob whilst fitting a kitchen. I did manage to speak with someone but was placed on hold yet again, after holding for far too long I hung up and emailed.
After several days I eventually received a refund, but no sign of any apology.
As I said earlier I have used AO.com many times before. This is not the first time this has happened, but it will be the last. I will buy from elsewhere in future if this is the way you treat your customers.
Standards have plummeted recently, it is time to find a new supplier.
Rude and Greedy company that takes money but doesn't deliver.