ao.com

AO charged me for something I never asked for, I didn't even know this company existed until they charged me, I tired looking up what they charged me for, but I couldn't find it, it's fine if it was 10 dollars or 5 but they just had to charge me 84.96 like are you serious, I'm having financial issue and you want to rob me?

Polite and friendly. Logical. Happy to take up 3 flights of stairs. Arrived on time and phoned beforehand. Thank you again for your great website and service. Very affordable too. Thank you

Their price matching is a joke. I had the product (Samsung Family Hub RF65A977FSR) in my basket when they raised the price from 3,379 GBP to 4,479 GBP this morning. I asked them about selling it at the price from 2 hours ago and provided several websites still selling the product for 2,999 GBP. Stores like Samsung and Currys, among many others in the UK. However, they refused to match the price, even though their website promises that they will.

We didn't get our fridge. Despite having long conversations with AO about the delivery - there are lots of steps and turns - the delivery men were unable and unwilling to deliver. We have cancelled the order. We appreciate that getting an American fridge up the steps is a difficult job, but not impossible as the fridge was to replace one of similar dimensions. We are disappointed as this had all been discussed with you prior to placing the order

I have placed an order for TV on Friday with delivery on Sunday 7am to 7pm. I have arranged for someone to come in to hang the TV on Monday. After waiting for half day on Sunday I have called AO and it turns they cancelled my order - they didn't notify me. As a result:
1. I have wasted Sunday waiting for the order that was never meant to arrive
2. I have no money in my account to go to a different place and buy a tv as it is on hold and will be refunded only in 3-5 working days (free loan!)
3. I have handyman coming in that i arranged next day after the delivery that has nothing to hang. Since AO didn't tell me they cancelled my order until Sunday afternoon when I called I couldn't cancel the handyman so I will be incurring charge. And I can't even go to a shop to buy tv in time for handyman as AO have taken the funds I had for this tv

No explanation why order has been cancelled - internal process

No way to raise complaint- they person on phone has ho refused to provide full name insisted they are customer service and complaint team - all in one. Clear conflict here in the process.

The 2 delivery guys were very polite, courteous and went full out to get the freezer exactly where I wanted it put. Considering neither the front or back door were wide enough to get it in, they went to a lot of trouble to get it through our back garden gate and in through the patio doors. Again they faced the same problem, door to utility room not wide enough so they very kindly unpacked the freezer to get it through to utility room door and they did so without a problem and no extra cost to me.
I am one very happy customer and would % recommend them Well done to the two gentlemen

Their technician and customer teams are a JOKE! I got a washing machine, got it fixed by their team and I had a flood in my apartment (and my downstairs neighbor's flat). They're just taking the money and are totally clueless. AVOID AVOID AVOID!

I ordered a new iPhone which I paid for in full (£1,256.00). Instead of the iPhone a battery charger was delivered (about the same weight and size).
Contacting AO I was palmed off after 3 weeks saying I should talk to the police (which I had done) and it wasn't their problem. No apology or refund issue.

Rang customer service and spoke to two people but the second lady was so rude. She told me to stop ringing there number and while I was talking just banged me straight throught to another line. She said I would keep going to the back of the queue whuch is fair enough but her tone and dont care attitude left a lot to be desired. Annoyed second appliance I have purchased from AO is causing me grief, Will be going to john lewis next time. And spend my money there.

Absolutely Avoid at all costs!
Had and American ff delivered and firstly I had AO 5 star, so I pay this for them to take my old one away. 6 DAYS LATER they turned up to take it! And at the point of delivery the crew bumped my f/f and when I looked the driver simply said oooppss. Then when they brought it in the house my new kitchen floor got damaged. I have phoned several times about the and assured it would be sorted and promised call backs, that never happened. Now I have provided pictures of damage followed all emails and they just keep asking for more. Not willing to sort it out so now taking it further that these cowboys

Just awful customer service! Rude don't wanna help and lied to make me do A order so I'd order the washing machine!

Do not buy from this provider!
Really bad customer service!
A plumber fitted our machine and it has been dripping slowly for the past year and has now lifted the floor boards.
They will not take any accountability for this with a manager just saying 'sorry I really do understand' but with now sincerity. To pay for the repairs would be nothing for them and even though admitting because I was refunded the installation fee they kept repeating they are not liable.
An extremely disappointing service as I have always used their products, but will not be using ever again and neither will our connections.
Extremely upsetting when you have a small baby in the house and there is not a true bit of care or consideration.

Do not use! There any many other suppliers out there with actual care and consideration.
Date of experience: 06 February 2023

I am absolutely over the moon with my products and the guys who delivered and installed our products to our home in Dumbarton this week. Great job they done, they were professional and helpful! Thankyou AO

Brought a fridge afire f/feeder November 22 the bottom of the fridge freezes everything had to move salad bin off bottom not keen on frozen salad. Had 3 engineer visits they say it's not working properly but won't say it's faulty. Ao offered me a 45% refund which I took as an insult. Totally rubbish customer service I will never buy from them again and I will never recommend them either. I am now going to take it to a solicitor

Very poor and very unprofessional staff, waste of time ordering with ao, my uncle suggested me to order but it was only waste

AO are very hard to get through to. This meant I was left with a non working fridge and they refused to return it. Really bad service, no way of sorting it with them I had to deal with the manufacturer and waited weeks. Will be forced to buy a new fridge I have no doubt.
AO pass the buck and wont allow returns etc. I found currys and others far better.

Dear review company. Please keep this review up. Contact me if details required

DO NOT PROMISE NEXT DAY DELIVERY IF YOU CANNOT FOLLOW THIS THROUGH!

WANKERS.

Very quick to get on the phone and try and sell insurance for a product you cannot deliver.
Yes, it may be an external company you are using but simply do not promise delivery if you cannot do it!

If you're going to get an appliance be aware they'll use every excuse in the book not to fit it and you don't get a full refund on fitting either! I paid £125 for fitting on top of delivery, removal of packaging, and removal and recycle of the old appliance. Was told I'd have to get an independent fitter as they couldn't undo the pipe end of the gas hose, without having to trim a bit of the cupboard next to it. Been left with 2 useless cookers in my kitchen 3 days before Xmas day. Can't get a fitter til new year! If I'd known 2 weeks ago when they were supposed to fit it, I'd have booked one. No Christmas dinner for my family or any dinners for a while now. Cheers for ruining our Christmas

Utterly abysmal customer service. Told us at 6pm the day before they were due to deliver a fridge freezer at 7am that they couldn't deliver. Contacted the company - told they couldn't deliver for another 8 days. This is just before Christmas. No offers of what they could do otherwise, representative just kept repeating that my options were: (i) refund; (ii) deliver on 29 Dec; or (iii) find an alternative which may get here in time. Offered free delivery and installation (ie £30) as compensation. When asked whether we could get some other alternative, was told not possible "due to company policy". Unable to explain why the issue occurred.

Avoid if you want your item delivered on time.

I can not believe how bad the service has been from AO. Do not deserve 1 star, 4 failed deliveries, no information unless we chase and wait half an hour to get through to customer services. Promises to ring us back and never do. Now 2 weeks before xmas and have no cooker. Will never use the company again, really didn't care that we have rearranged our lives to wait in for 4 days, booked leave etc, and all they can say is sorry, really don't know what's happened it will definitely be delivered next time.