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ANTOnline

4.0

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ANTOnline Reviews Summary

The company enjoys a generally positive reputation for its fast shipping, competitive pricing, and user-friendly website, which many customers appreciate for its simplicity and efficiency. Positive experiences often highlight successful pre-orders and reliable product delivery. However, concerns arise regarding packaging practices, particularly the use of thin plastic bags leading to damaged items, as well as issues with customer support during order discrepancies and returns. While many customers express satisfaction with their purchases, the inconsistency in handling customer service challenges suggests an area for improvement to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
255
value
387
shipping
386
quality
838
This company does not typically respond to reviews

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8,025 reviews

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California
1 review
0 helpful votes
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Got what I wanted
October 22, 2021

Good, amazing I finally got one. Bit expensive as it was a bundle, but still excited!

Date of experience: October 22, 2021
Washington
1 review
1 helpful vote
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Damage due to packaging
November 18, 2021

Item was very poorly packaged. When spending money on a product I expect the issuer to handle damage control. This did not happen it was in a bubble wrap resulting in damaged and warped corners.

Date of experience: October 19, 2021
California
1 review
2 helpful votes
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Box Damaged
November 18, 2021

Game was shipped in a bubble mailer so box arrived with dents all around. Poor packaging choice for a special edition. It also arrived nearly 3 weeks after the order was placed. Will never be buying from Antonline again!

Date of experience: October 18, 2021
New York
1 review
2 helpful votes
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Bad shipping experience
November 16, 2021

Item was all dented due to shipping in a bag and not a box. Horrible experience, will never shop with again. Very disappointed with this company, look elsewhere if you want your items to arrive in good condition.

Date of experience: October 17, 2021
Illinois
2 reviews
2 helpful votes
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Stay Away
November 13, 2021

Stay Away! Antonline ripped me off big time. This might be illegal and I know for sure it is unethical!

I ordered a laptop from them through Newegg and was not given a shipping option. When I got a tracking number I saw that it was going to require a signature but I am at work during the day so I wouldn't be there to sign for it. I contacted UPS and Newegg and they both told me that I would have to work with Antonline to get the package.

I contacted Antonline and asked them to either change the address to my work address or leave it at a UPS location so I could pick it up. The rep told me that they couldn't (or wouldn't) change it even though UPS told me that only the sending party had the authority to change a shipment. I went back and forth with all parties several times and eventually the Antonline rep told me to just let it get returned and then order it again to a new address. Because I wasn't home to sign for the package, it automatically got returned they charged me $110 as a restock fee even though their restock policy is that you would get charged if you "refused" a package. Which I didn't! I wanted the package but the Antonline rep purposefully told me they wouldn't change the shipping address so it would get returned.

I've contacted them numerous times and no one ever back to me. Newegg never helped either. This is unethical at the very least and possibly illegal! They basically shipped a package so no one could receive it and then refused to help so they could collect $110 from me for nothing. Please spare yourself the pain!

Date of experience: October 14, 2021
Iowa
1 review
0 helpful votes
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Great customer service team. I had ordered a product that I thought was something else so I quickly sent out a cancelation and they returned my email within minutes and granted my cancelation. Sorry about this but rest assured I will be back to buy from a reputable company like yours.

Date of experience: October 13, 2021
California
1 review
0 helpful votes
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Very quick to respond
October 6, 2021

I ordered a graphics card bundle and changed my mind a few minutes later and just replied through the order confirmation email to cancel the order and they cancelled and refunded the money to me in minutes. Great customer service and quick communication. Will buy from them in the future.

Date of experience: October 5, 2021
Ohio
1 review
0 helpful votes
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Nice
October 1, 2021

Ordered and was delivered in just 5 days. Very nice and legit

Date of experience: October 1, 2021
Illinois
1 review
0 helpful votes
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Amazing service
September 30, 2021

Amazing service with great shipping times.
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Date of experience: September 30, 2021
Australia
1 review
0 helpful votes
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Great experience ordering on the site. Everything went quickly and easily. The email was notified on the status of the order. Received in three days, happy with the order.

Date of experience: September 29, 2021
Florida
1 review
1 helpful vote
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I ordered a EVGA 3080 iCX3 Graphic Card from them but they send me the wrong card EVGA 3080 iCX3 LHR. I asked them to return it but they want me to pay for return shipping and 15% return/restocking fees.

Date of experience: September 28, 2021
Kentucky
1 review
2 helpful votes
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Headache to deal with
October 25, 2021

This site doesn't offer returns, they made me contact EVGA for an RMA. The power supply was dead on arrival. I've had to pay close to 100 dollars in shipping at this point, for a product that doesn't even work. I'll never do business with this site again. Customer Service was horrible, shipping time was horrible, and product selection is way over priced.

Date of experience: September 25, 2021
Ohio
1 review
0 helpful votes
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Great job!
September 23, 2021

My order shipped quick and I received my items quicker.

Date of experience: September 23, 2021
Virginia
1 review
0 helpful votes
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Purchased a $2000 item by mistake and wanted to cancel it on the same day. I freaked out when I read the whole RMA process, didn't want to pay 15% restocking fees. So, I sent a ticket to Customer service and they replied super fast (even though it was close to their office closure at 5:30 pm ET). They were able to cancel my order and process the refund.

Due to the superb and fast service, I will definitely consider them for future purchases.

Date of experience: September 20, 2021
Louisiana
1 review
0 helpful votes
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ANTOnline Customer Support
September 21, 2021

I put in a support ticket and was helped minutes later! In fact, they actually fulfilled my request as well! Shoutout to David M!

Date of experience: September 20, 2021
Florida
1 review
0 helpful votes
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Antonline is ZERO concerned with customer service. I have never encountered an entity (including utility companies and government agencies) with such poor customer support.

Date of experience: September 17, 2021
Massachusetts
1 review
0 helpful votes
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So far so good
September 9, 2021

Everything looks good, everything came as described. Quick shipping too

Date of experience: September 8, 2021
Arizona
1 review
0 helpful votes
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Antonline review
September 7, 2021

Awesome, very fast shipping and exactly what I've been wanting

Date of experience: September 7, 2021
Colorado
1 review
1 helpful vote
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Item Damaged, Customer Service Lacking
October 7, 2021

This would have been a good review if I had received my item in excellent condition. ANTOnline did not pack the Xbox well and as a result it was damaged during shipping. After repeated attempts of communication with them, they have not taken any responsibility and want me to pay shipping back to them as well as a 15% restocking fee. It is unacceptable that I should pay anything due to their negligence. I have initiated a dispute with my credit card. Buyers Beware!

Date of experience: September 7, 2021
Florida
2 reviews
0 helpful votes
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I didn't know anything about this site prior to ordering. Everything shipped fast and showed up fast too.

Date of experience: August 31, 2021

From the business

antonline.com is America’s premier online reseller of cutting edge computer technology and consumer electronics. We work with all the best brands and have exclusive offers from HP, Microsoft, Sony, Samsung, Lenovo, Asus and all of our industry’s leading manufacturers. Shop antonline.com first for PCs, Gaming, Laptops, Tablets, Consoles and Accessories.

Outrageously Good Value + Free Shipping on Every Item, Every Day!


antonline.com
Atlanta, GA, United States