ANTOnlineReviews 3,568

The bundle arrived but everything was loosely tossed into a box with no packing material. The items were find but from that state of the boxes the package had been banged around a lot and there was nothing inside to prevent damage.

Ordered a Ryzen 9 5950x on release day, 11/5, which I have still not received on 11/21 due to multiple issues. They charged me $30 shipping for normal speed shipping which other reviewers have pointed out is pretty BS, but that's the least of my complaints.
1. When I ordered, there was no indication that the product was not available for shipment. Once they had my money, they sent me an email that "once the launch date of 11/13 arrives, your order will be immediately moved to the warehouse where it is pulled and packed, real time 24 hours a day." So that kinda sucked but I figured hey, at least I got one at not TOO much more than the correct price, so I rolled with it.
2. The 13th, the date they promised to ship on, came and went.
3. After contacting support, on the 16th, they did ship me a processor. Despite the above issues and the generous shipping budget they'd allotted themselves, they did not upgrade my shipping so it didn't arrive in my region until the 20th.
4. My address was transposed on the shipping label they printed, so the local FedEx driver was unable to release the processor to me. I have confirmed and re-confirmed that the address that appears in the online order status and in my emailed invoice is correct, so it's not because I typoed it when I bought it; but also it's my credit card billing address.
5. Limited support staffing hours, so I won't be able to reach out to them to have them correct the issue for a few more days, then I'll likely have to wait another day for FedEx to reload it on a truck.

I was over the moon excited to be able to snag a PS5 bundle from these guys. Anyone who's tried to get a PS5 this holiday season knows what a crapshoot it can be. After ordering, I realized that my address was wrong a previous address and reached out to their customer service to have it updated. The response that I received simply stated that they will cancel my order. Now I can almost understand if you are not able to update the address on an order that's been placed... literally 5 mins ago., but maybe ask the customer if they want their order cancelled or sent to the address originally requested. Give the customer a choice.

ANT support stopped responding regarding my refund and I would really like a clear explanation. I was hoping to re-order the next available ps5 bundle with my correct info, but with only a partial refund I can't afford to. Please email me back.

I was lucky enough to get a PS5 from them on launch day. When it arrived everything was sliding around in the box which was not a good sign. Upon opening it I found no insulation and the bundle items were just sliding around. The ps5 box was damaged, controller box ripped, and a game case was cracked and the seal was broken. I emailed customer support and they just told me that if everything worked then enjoy it, otherwise I have to return everything. This could have been much worse and when spending over $900 on a console bundle I expected a little more care going into the packaging. They certainly lost my business.

Antonline has a bad reputation, but nobody is certain why. Many were wary to try to secure a next-gen console through this company. I was, too.

The launch was overwhelmed by bots. I reached out to them several days later, and they offered me a bundle purchased by a bot (they cancelled all of these orders). I could not secure a console from any other retailer no matter how hard I tried.

The item shipped Tuesday, 2 days before launch. Got to Detroit (from ATL) by Wednesday afternoon. How many people bought a pre-order last month, had no issues, and received their console on launch? Uh, almost nobody.

I will say that getting shipping information was difficult. They were very tight-lipped about when they would ship, and I only found out once they actually shipped and I was alerted by UPS. For several weeks, they only said that Sony controls the ship date, and that they didn't have any other information. Was this true? I don't know. I'll give them the benefit of the doubt. This console drop is a once-in-nearly-a-decade event, and millions of people were stepping in line.

Overall, I had a great experience through Antonline purchasing the most anticipated console ever. In the other 99.9999% of the time that the PS5 isn't launching, you will likely be satisfied.

I was looking for pre orders for the ps5 and found ant online. Seeing the reviews i was really cautious about ordering but I pulled the trigger and got two pre orders. Sure enough the day came and I received them in a couple days with no problems, the ups tracking number was on my email and everything went perfectly. So if you are like me and are nervous about ordering here dont be, they are super professional and deserve recognition when they perform well. Good job antonline, I will be ordering from you again.