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Annie Cloth

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Maryland
1 review
0 helpful votes
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Happy package arrived
June 13, 2021
Updated review

After a long wait package arrived.
Not what I was expecting as far as the pictures vs what I received.

Date of experience: May 14, 2021

Great values, beautiful clothing
April 9, 2021
Previous review

Great values, beautiful clothing

Date of experience: April 9, 2021
Nebraska
2 reviews
0 helpful votes
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I like it fine. I understand the way you ship and I appreciate it. It is like working with a local owner.

Date of experience: May 13, 2021

I like it fine
April 10, 2021
Previous review

I like it fine

Date of experience: April 10, 2021
Michigan
1 review
0 helpful votes
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Your sizes are like 3 sizes too small
May 14, 2021
Updated review

I bought boho clothing, and it like child size and i order 3 x

Date of experience: May 13, 2021

Fantastic love the clothes hope they fit looking forward...
April 13, 2021
Previous review

Fantastic love the clothes hope they fit looking forward to my order

Date of experience: April 13, 2021
Washington
1 review
0 helpful votes
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There isn't a positive word. I was polite and followed the instructions for return, they stoped responding. The clothes received were not in any way representative of the ones purchased or the fabrics described.
Buyer beware.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021
GB
1 review
0 helpful votes
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Ordering my new dress was quick and easy, delivered to my house. I would like to recommend this website

Date of experience: May 13, 2021
Florida
2 reviews
0 helpful votes
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Returning items is next to impossible. Very little feedback on returns

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 13, 2021

Super easy
April 12, 2021
Previous review

Super easy

Date of experience: April 12, 2021
Washington
1 review
0 helpful votes
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Nothing was as it looked
June 12, 2021
Updated review

Don't waste your money, and don't fall for the items "still In Your basket". Mistakenly ordered 2x because of this. Horrible quality and nothing was as it looks on line. Never again

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2021

Quality clothes comparable prices
May 12, 2021
Previous review

Quality clothes comparable prices

Date of experience: April 12, 2021
Texas
1 review
0 helpful votes
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5star rating
May 12, 2021
Updated review

Large array of dresses that I am looking for and the prices are wonderful

Date of experience: May 12, 2021

Large array of dresses that I am looking for
April 12, 2021
Previous review

Large array of dresses that I am looking for.

Date of experience: April 12, 2021
GB
1 review
0 helpful votes
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The online service of this boutique on the internet is always excellent. Every time I am satisfied with the online experience, the fit is not always optimal, but that is no one's fault as my body is a different size than normal, but their clothing design makes up for it.

Date of experience: May 12, 2021
Canada
1 review
0 helpful votes
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Poor quality
June 11, 2021
Updated review

I have no problem with the shopping BUT my receiving my items ordered has been an awful experience so I hope things have improved by now

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 12, 2021

I have no problem with the shopping BUT my receiving...
May 11, 2021
Previous review

I have no problem with the shopping BUT my receiving my items ordered has been an awful experience so I hope things have improved by now

Date of experience: April 11, 2021
New York
1 review
0 helpful votes
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Horrible company. Told me I am responsible to find out where Items that weren't delivered went?!?!?!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021
Missouri
1 review
0 helpful votes
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Some products are great customer service not so great
June 11, 2021
Updated review

I felt your web site is difficult to maneuver... couldn't find the add to cart icon! Shouldn't be that difficult to buy something! I have notified you I need to return but am waiting as you asked for return label!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021

Some products are great customer service not so great
June 10, 2021
Previous review

I felt your web site is difficult to maneuver... couldn't find the add to cart icon! Shouldn't be that difficult to buy something! I have notified you I need to return but am waiting as you asked for return label!

Date of experience: May 10, 2021
Vermont
1 review
0 helpful votes
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It's hard to return to where you were, after looking at an item. You keep looking at the same things over and over again. Confusing.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021

It's hard to return to where you were, after looking...
May 11, 2021
Previous review

It's hard to return to where you were, after looking at an item. You keep looking at the same things over and over again. Confusing.

Date of experience: April 11, 2021
Texas
1 review
0 helpful votes
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Annie
June 11, 2021
Updated review

What was delivered was not what I ordered and I don't want it

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021

Lots of springy choices
April 11, 2021
Previous review

Lots of springy choices

Date of experience: April 11, 2021
South Carolina
2 reviews
0 helpful votes
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Not what I expected.
June 10, 2021
Updated review

Not the right cut or style for me. I cannot wear the thin material of the shorts. And the length was wrong for me.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 11, 2021

Hope this clothing is as good as it looks on the pictures
April 8, 2021
Previous review

Hope this clothing is as good as it looks on the pictures.

Date of experience: April 8, 2021
New York
1 review
0 helpful votes
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I just made my first purchase at this online boutique. It was easy to order, the clothes are true to size, and the quality is good. In addition, the order came quickly, the experience was pleasant.

Date of experience: May 11, 2021
Colorado
1 review
0 helpful votes
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Poor, very poor customer service.
May 10, 2021
Updated review

Good selection & price. If it doesn't fit, though, you are stuck. Oh you can Mail it back all right — to CHINA! What's the postage for that?!?! NOT a made in USA company. I'll have to donate the things that don't fit to local Good Will.

Date of experience: May 10, 2021

Good selection, easy navigation
April 8, 2021
Previous review

Good selection, easy navigation

Date of experience: April 8, 2021
Texas
1 review
0 helpful votes
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Some fabric quality!
May 10, 2021
Updated review

Easy site to order from
Shipping takes a bit to receive

Date of experience: May 10, 2021

Easy and convenient
April 9, 2021
Previous review

Easy and convenient

Date of experience: April 9, 2021
Arizona
1 review
0 helpful votes
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I couldn't believe how high the quality of the clothes I received was. The embroidery on the dress was fantastic and I know it will last for years! I am impressed with my order, I would recommend this website without thinking twice.

Date of experience: May 10, 2021
Kentucky
2 reviews
0 helpful votes
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Shopping with Anniecloth
May 10, 2021
Updated review

Large selection, the prices were great, and I really liked the styles.

Date of experience: May 9, 2021

Quick and easy!
April 6, 2021
Previous review

Quick and easy!

Date of experience: April 5, 2021