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Annie Cloth

3.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Missouri
1 review
0 helpful votes
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Across the board
January 4, 2022
Updated review

The ordering process was Quick and easy, I needed to be patient to receive products. The product quality unfortunately was inconsistent. Sweater is soft, comfy, one sweatshirt is perfect to size, no shrinkage in cold water and no dryer, but another is smaller than sized (same size as first sweatshirt) in the shoulders and arms and different fabric... the jeans were the biggest disappointment. The fabric was... brittle... and the jeans tore immediately. Just putting them on fingers went through fabric..

Date of experience: January 3, 2022

Shopping was fine, but wanted an express delivery option
December 14, 2021
Previous review

Shopping was fine, but wanted an express delivery option

Date of experience: December 14, 2021
North Carolina
2 reviews
0 helpful votes
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Very good experience and i will continue to order merchandise just as I have in the past.

Date of experience: January 2, 2022
New Mexico
2 reviews
0 helpful votes
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Happy
January 1, 2022

Thank you it was fine. It took a while to get product but was pleased with it. I would've liked more communication from y'all alerting me on delivery.

Date of experience: January 1, 2022
Washington
1 review
0 helpful votes
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Jesus logo
January 31, 2022
Updated review

Easy to buy but delivery took longer than expected

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,

The delivered date bases on the real shipping situation, sorry that you are not satisfied with the shipping time. We will forward your feedback to the related department and will keep improving our shipping service.

If you run into any issues, please do not hesitate to contact us at [email protected]


Quick and easy
December 1, 2021
Previous review

Quick and easy

Date of experience: December 1, 2021
Singapore
2 reviews
0 helpful votes
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Good quality
January 2, 2022

I had bought a few times from them. Their clothes design is very trendy and I love it. No regrets. Will continue to buy from them.

Date of experience: December 31, 2021
Michigan
1 review
0 helpful votes
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Cheap fabric, poor sewing, no returns
January 30, 2022

They say they accept returns but you will never actually get your money back they go round and round. The fabrics end up being not what they appear to be in the pics. The fabric is thin and the sewing is either incomplete or poorly done.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 31, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,

Sorry that you are not satisfied with the items. It would be helpful if you can send us your order number so that we can check. Or you can contact our customer service to follow up the return if you need.

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

If you run into any issues, please do not hesitate to contact us at [email protected]

Illinois
2 reviews
8 helpful votes
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Love the tops and sweatshirts I've ordered from this site. The fit is true, the colors bright, and the designs very creative.

Date of experience: December 30, 2021
North Carolina
1 review
0 helpful votes
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My daughter told me about the shirts
December 29, 2021

Everything was good! So many beautiful shirts, it was hard to choose.

Date of experience: December 29, 2021
New York
1 review
0 helpful votes
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Took a very long time to arrive
January 28, 2022
Updated review

Arrived too late for Christmas and it was described as a sweatshirt but it is thin

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,

Sorry that you are not satisfied with the items. We will forward your feedback to the related department and will keep improving our products and the delivery service.
The actual delivered date bases on the real situation of the shipment.

Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us.
If you run into any issues, please do not hesitate to contact us at [email protected]


Good and cute clothing and easy to move around the...
November 29, 2021
Previous review

Good and cute clothing and easy to move around the website

Date of experience: November 29, 2021
Canada
1 review
0 helpful votes
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Sue
December 29, 2021

Easy so nice to shop online this is my first experience so will see how things are if good I will be doing more shopping... received the clothes was not too happy with quality and the sizing was not what I expected.

Date of experience: December 29, 2021
Massachusetts
2 reviews
0 helpful votes
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Poor quality.
December 29, 2021

I would rather pay more and get something of quality. I have not had this experience with other companies at the same price point. I won't buy again.

Date of experience: December 29, 2021
California
1 review
0 helpful votes
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Not very good. Still waiting a response for my returns!

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,
Sorry that you are not satisfied with the items. Per checked, we have replied your email of your return request on Dec. 23rd, did you receive the email?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at [email protected]


Great selection
November 28, 2021
Previous review

Great selection. First time to your site. My girlfriend will love everything

Date of experience: November 28, 2021
North Carolina
1 review
0 helpful votes
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Not Again…. New experience
January 27, 2022
Updated review

New experience with Annie Cloth. Don't think I want to do it again almost a month waiting didn't know if it was coming or not. Difficult trying to track them But thanks for lady with the chat that help.

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,
Sorry that you do not have a good shopping experience, we will forward your feedback to the related department and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at [email protected]


New experience with Annie Cloth
November 28, 2021
Previous review

New experience with Annie Cloth. Hopefully it will be a nice beginning.

Date of experience: November 27, 2021
Germany
1 review
0 helpful votes
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Fast shipping, nice prints
December 27, 2021
Updated review

Very nice items, larger than expected. I wear normally German 36/38, UK 10. M was much too large, so that I had to reordet in S.

Date of experience: December 27, 2021

Very nice items, but a bit larger than expected
November 27, 2021
Previous review

Very nice items, but a bit larger than expected.

Date of experience: November 27, 2021
Arizona
3 reviews
0 helpful votes
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Upset
December 27, 2021
Updated review

I would never, ever order a small size. Second order I have received that all tops were small. Two orders I could not return so I had to pay for them anyhow. I am on a fixed income and that hurts.
That was my last order forever with Anniecloth.

Date of experience: December 27, 2021

Got mixed up but figured it out later
November 1, 2021
Previous review

Got mixed up but figured it out later. Got other things there

Date of experience: November 1, 2021

I love the shirts even though I am an old lady
September 3, 2021
Previous review

I love the shirts even though I am an old lady. Thank you

Date of experience: September 2, 2021
Florida
2 reviews
0 helpful votes
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Ugly sweater with tinsel attached.
January 26, 2022
Updated review

They attached the tinsel with hot glue, and I can't get the glue off the sweater. I had to take the tinsel off to wash the sweater. I guess it is a one time sweater.

Date of experience: December 27, 2021

It was easy
November 27, 2021
Previous review

It was easy.

Date of experience: November 26, 2021
Indiana
1 review
0 helpful votes
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Dissatisfaction
January 26, 2022
Updated review

Everything was to big did not look like the picture

Annie Cloth attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 27, 2021
Miss W. — Annie Cloth Rep
over a year old

Dear customer,
Sorry that you are not satisfied with the items. We have sent you the return info on Dec. 18th, did you receive our email?
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at [email protected]


Easy ordering Great selection
November 20, 2021
Previous review

Easy ordering Great selection

Date of experience: November 20, 2021
California
1 review
0 helpful votes
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Anniecloth return
December 27, 2021
Updated review

Waiting for 25% refund on 2 items. I was offered to get refund then this letter came asking if i got my merchandise. I received about a week ago that i would get the 25% refund on both items

Date of experience: December 26, 2021

It would not give me the 15% as offered
December 21, 2021
Previous review

It would not give me the 15% as offered

Date of experience: November 20, 2021
Florida
1 review
0 helpful votes
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Great
December 27, 2021

I liked that I could just sit back and shop, and the prices were fantastic!

Date of experience: December 26, 2021
Illinois
1 review
0 helpful votes
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Quality of product
December 26, 2021

I received in a timely fashion but the actual sweater was a disappointment. The color was off from the website and the material was thin and cheap feeling.

Date of experience: December 26, 2021