On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Annie Cloth Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I just placed my order, a pair of blouses, for the moment they have not arrived, they keep me up to date with the delivery via email. The page was easy to navigate and make the purchase.
The worst clothing products I have ever bought! The sweater is not even a sweat but on polyester with similar pattern! I can't even give it away. Not only did I wait 3 months and still haven't received some items but can't believe the clothes they sent me! It's fraudulent and not the same clothing as the ones in the photos!
I have already recommended this company to my friends and family and they will definitely have my future clothes purchases. The customer service was the best I have contacted.
Order was never received and the customer service is a joke! I wish I would have read the reviews before I spent almost $100! I will be reporting them to the Fair Trade Commission since the order was coming out of China. And now I know why I should stick with buying things made in the USA!
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Don't be fooled by this company. I ordered 4 items back in October- 2 jewelry & 2 clothing. A month later, I had not received the order so I emailed a complaint. Another month went by and I received 2 necklaces in two different shipments which were obviously shipped from China. I emailed several more times about the clothing. I did receive an email which looks like an auto-response with tracking #'s for international shipping from China, however, the shipping site has no record of the tracking #'s. It's mid-Jan and still no clothing. The necklaces sent were as pictured. We will see if I ever get the 2 pieces of clothing. I'm hoping my credit card information was not stolen but believe I was scammed. It's not worth the risk, don't order from this company.
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Your logistics is acceptable. It is better to be prepared for a long shipment, although it is worth it for such beautiful clothes.
My whole order looked great. As good as if I had bought it at a mall. Thank you for answering my email also for clarifying my doubts.
Coat received quickly and of the highest quality. Very good shopping experience in this store, they have excellent customer service.
The only thing good about the cloths here is the pictures on the web, which I suspect they stole from another business. The sweater I bought was a baggy, scratchy, dull, poorly constructed thing that I wouldn't have bought for $5 at Goodwill; nothing like the website. Shame on me for not reading reviews first. Should have known better than to pay this Chinese company for this junk. Beware!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Not only am I extremely happy with the dress, but the service of this boutique was exceptional. Fast shipping, excellent packaging and very good communication. I will buy here again, I have also recommended it to my friends.
Misrepresentation of product image and product received. Reporting to the Fair trade commission. Feel scammed, asked them for free return shipping label & refund due to misrepresentation; received an email offering 15% refund, will not send free return shipping label; not acceptable for misrepresentation, insisted on full refund and informed them of my intentions. Do Not Order from this company!
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
Excellent online store, delivery is made on time, in addition to the clothes and accessories have good prices, it is reliable, I can buy many products without fear.
Good boutique, it hurts that in my country the company that transport my order is not the best, the rest, the quality, design and finish of the dress I bought here is very good, it was worth it.
I have always bought in this store and I am very attentive to the good discounts they offer in season, their products never disappoint and meets the expectations of customers. I am very happy with all the clothes in this store.
Nothing to say about the quality and incredible choice of this platform, just a problem with transport time.
The order arrived very quickly. The store always has novel styles, the coat I bought is really very cozy, I liked the quality.
Excellent customer service. I ordered two dresses, one was sent exactly as delivered within 7 business days. The second dress was sold out as well. I've been waiting for a few days to make it available again.
The shirt I bought is very small, but customer service helped me change it in a short time. I am very happy to receive my order and for the service received.
I found a pleasant surprise in this shop, I got a dress for my anniversary, I am happy with the style and elegance of the dress.
My bad for not checking their reviews before ordering two sweaters. One white color block sweater had a peculiar odor and huge gaps between the three front buttons. The other sweater was supposed to be "red" but was more of an orange color and so short it looked like I was wearing kid's clothes. NOT AS PICTURED. I asked for a refund and it appears they are running out the clock on the 15 day return window by repeatedly requesting more information from me "We have received your inquiry. To better serve your needs, we would like you to provide some additional information regarding your order." They never explain what information they are missing and there is no phone # listed. Contact is email only with a 24 to 48 hour turnaround on their end. We are on round 4 of email tag and no closer to refund. I have provided them with the order #, the SPU #s of each item, the sizes, the colors, the date I received each item (shipped separately), and the reason(s) I want to return them. OK I just got my answer, via email of course... I have to send the stuff back to CHINA. Here's their exact wording.
"Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package."
"Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth."
"If you still want to return/exchange the package, you should email us for a return label within 7 days, the aforementioned deadline.
You can check the return policy here: https :// anniecloth. Com/information/Refund%20Policy"
Going to cut my losses and go for the 15% refund. NEVER AGAIN! I am warning EVERYONE I know about this "company".
Sorry for all inconvenience.
Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sorry for all inconvenience.
We will try our best to improve it.
Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.
If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.
Have a nice day!
Best regards,
Anniecloth