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Annie Cloth

3.4

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Annie Cloth Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality of its clothing, fast shipping, and extensive product range at competitive prices. Customer service is often highlighted for its responsiveness and helpfulness, which enhances the shopping experience. However, concerns regarding return processes and difficulties in obtaining refunds are prevalent, as customers report challenges with shipping items back to China and the associated costs. Overall, while the company excels in product quality and service efficiency, improvements in the return policy could significantly enhance customer satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
593
value
338
shipping
339
returns
141
quality
1,545

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52,161 reviews

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Texas
1 review
1 helpful vote
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No Idea?!
February 2, 2020
Updated review

This is an email that I received yesterday from Annie Cloth customer service...

Sorry for delay.

But we have no idea when will them be shipped out for you, can you wait for them or get refund?

If you run into any issues please contact us, we will get back to you asap.

They actually wrote "no idea when THEM be shipped!" How is this a business? It's been 61 days since I placed an order for Christmas. And the emails from customer service get worse and worse. I ordered a sweater and a summer jumper. Um, it's not summer... but it's out of stock and the sweater is one of hundreds on the site, but haven't received word on that either. I've been ripped off! I made an official complaint with the Better Business Bureau, and I recommend that online shoppers AVOID ANNIE CLOTH.

Date of experience: February 2, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth


Still Waiting.
January 29, 2020
Previous review

My original order was placed on December 2nd 2019. It's now Jan 28 2020. I have sent countless emails. 1st it was the holiday sale delay, then the 10 to 12 days for shipping, NOW it's the items are out of stock. Wait. I'm not done;... The company has stopped answering my emails. Haven't received the 2 ITEMS or a refund. I had to send all my emails to the Better Business Bureau. And I contacted my local news to put a light on this company. I've never experienced anything like this. After I received the email stating the "items are out of stock," they quit responding. Who does that?!

Date of experience: January 28, 2020
Minnesota
1 review
28 helpful votes
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I order several items all of which arrived the wrong size, or didn't look at all like the picture, and in asking for a refund you must pay for the return postage. So I was given the option of 15% refund. When I inquired about the entire order (all of which arrived separately months later) and the mistakes in size my return email said "it's your fault". I don't have trouble with other companies and order online because of time. This company is very disappointing!

Date of experience: February 2, 2020
California
1 review
1 helpful vote
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AnnieCloth
February 2, 2020

SCAM site! The picture they have of item is Definitely NOT what is sent! More like a Chinese swap meet item! The Better Business Bureau said it's a Chinese company and they don't deal with foreign companies! AVOID at ALL costs! Wanted to send item back to US site but it's only a warehouse! EXTRA FEES to send back to CHINA! STAY AWAY from this company!

Date of experience: February 1, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Wisconsin
1 review
1 helpful vote
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None of the seven items ordered were of the quality pictured on the site, took forever to arrive. After reading these I won't even bother trying to return. Will donate items instead. Not one piece is as shown. Poor quality, hideous clothing! Do NOT waste your money and time with these scammers. They should be shut down.

Date of experience: February 1, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
0 helpful votes
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Happy
February 2, 2020

Since I found this site, I have bought many items, good quality products with good prices. Easy to navigate site, a wide variety of products and, often, shipping included, happy

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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This page has sales of shoes that serve larger feet at good prices Most other retail sites only serve standard sizes. Always of excellent quality, although sometimes waiting for delivery may be slower than you would lik.

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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They have excellent products that are delivered within the period of time they declare. I have rarely had a reason to return something, but if I had to do it, they have also been very easy to handle. I love how they take care of their customers!

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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Thank you
February 2, 2020

I have ordered and could not be happier with my purchases. Thank you. You have made my wardrobe colorful again and I would definitely recommend that people check it daily. To improve, improve the packaging, although I suppose it is normal because it is an international shipment.

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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I received both items in excellent condition, exactly as advertised and shipping was quite fast. Overall, I personally had a very good experience with this boutique and would be happy to buy from your site again.

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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Much appreciated
February 2, 2020

Despite all of the negative recent reviews I've read here, my recent experience with OzSale was great. I bought a higher ticket item (men's jacket), which arrived quickly and, is in excellent condition and a perfect fit. That said, I should stipulate that I definitely benefited from researching the sizing chart from the original company's website (which differed from OzSale's sizing chart), and followed their guide instead to find the right size. Other than that, all in all, it was a really easy experience, I was updated frequently, and it was an amazing deal. Much appreciated

Date of experience: January 31, 2020
Canada
1 review
0 helpful votes
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This is my second order made here. It was very easy to select the products that I ordered. They arrived when they said they would. They looked exactly like the photos and the quality was excellent. I will continue shopping

Date of experience: January 31, 2020
New Jersey
1 review
0 helpful votes
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The clothes look soooooo cute on their web site and the company looks legit. Of the 4 pieces I got, 1 had a huge stain on the front (the company said it could still be worn so they wouldn't refund), the 2nd piece was pants and their small was a sz 0-2 (to be generous) and extremely thin. The 3rd piece was a completely different color than it looked online and the 4th- oh that never showed up. After excessive attempts to return, they just wouldn't offer a refund for any reason. I contacted my bank for fraud and they helped.

Date of experience: January 31, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Kansas
1 review
1 helpful vote
Follow Sherre M.
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Don't order anything from this ripoff of a company/website. Ordered around $125 worth of stuff in October 2019, and here it is February 2020 The online pictures look good, but the merchandise is, in reality, extremely poor quality. A "sweater" turned out to be just a knit top. $35 Boots were too big, poor quality vinyl and there's no way to return, get money back or even return for credit. I am still waiting for two knitted scarves to arrive and have no idea if they will ever come. Don't waste your time or money? Why didn't I look at the reviews?

Date of experience: January 31, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Ohio
1 review
0 helpful votes
Follow Diana J.
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Been waiting a month and a half for a sweater. Won't answer my calls or reply to my emails. I'm out $40.00.

Date of experience: January 31, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

We will try our best to improve it.

Your claim/complaint t/feedback is very important to us. We will do our best to address your concerns and serve your fashion needs.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

Canada
1 review
0 helpful votes
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Fabulous online store
January 31, 2020

This is a fabulous online store, the selection of clothes is really extensive, it is beautiful and adapts to all types of body, the customer service is exceptional

Date of experience: January 30, 2020
Canada
1 review
0 helpful votes
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I was impressed
January 31, 2020

I love my two dresses so much! Amazing quality, great wear in hot climates, so relaxing and comfortable. Secure purchase! I was impressed with how fast and easy it was to buy my dresses.

Date of experience: January 30, 2020
Spain
1 review
0 helpful votes
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Magnificent boutique
January 31, 2020

Magnificent boutique very happy with my new dresses. And thank you very much to this boutique and its sales service for all your help to solve a minor problem. I will rate your service with 5 stars.

Date of experience: January 30, 2020
Missouri
1 review
2 helpful votes
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Terrible Company
January 31, 2020

I ordered items in early December, they never arrived. I asked how long it would take to get a replacement item- the reply was "It is hard to tell when we can ship"?! Run! Do not order from here!

Date of experience: January 30, 2020
Anniecloth s. — Annie Cloth Rep
over a year old

Sorry for all inconvenience.

Could you tell us your order number so that we can check and handle this issue for you?
We valued your business and we will try our best to help you resolve the problem.

If you have any other questions, you can drop us an email ([email protected]) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Anniecloth

GB
1 review
0 helpful votes
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Good store
January 31, 2020

The page is excellent, the service is excellent, the variety is fantastic, there is only one problem, the shipping. I stopped using them a long time ago for shipping, but I started using them again, since the variety that I can find in a single online store is excellent, I always find what I need but I don't always buy them, sometimes when I compare the price with the Price on other pages, this store is cheaper.

Date of experience: January 30, 2020
GB
1 review
4 helpful votes
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I recommend
January 31, 2020

I have bought some clothes now and I am happy with the punctuality of the packages delivered, and the customer service has been real, very positive from my point of view. I recommend taking into account the size, I am happy with the fit. Thank you.

Date of experience: January 30, 2020