ANEX TourReviews 6

Airport transfer have never been provided. We spent 140$ for the taxi and ANEX Tour denied the compensation

We arrived in Side with my family, and the next morning we had a meeting scheduled with our Anex representative, Ana Maria. She arrived late, behaved very arrogantly, and kept trying to sell us various excursions at double the price compared to elsewhere. When we refused, she started laughing, saying that if we buy excursions elsewhere, we will be cheated, left in the mountains, and so on. (I bought all the excursions through Viator and was very satisfied—no one cheated us and we saved a lot of money!). Ana Maria offered free transportation to the city, but that transport started taking us to fur, jewelry, and textile shops. When I didn't want to continue this nonsensical trip, she called me and mocked me, laughed, and said that it was my problem how to get back, my issues. On the last day, she said that there would be information about the transfer to the airport at 8 p.m. at the reception, but in reality, I had to leave at 7:25 p.m., and she didn't inform us even though she said she would. I definitely do not recommend this agency, and especially that $#*! Ana Maria

I am writing this review while in being here Sharm el Sheikh to warn other tourists against buying excursions from Anex tour.
We bought an excursion from Anex tour for 340 dollars per person, the programme included: flight to Luxor, visiting the Valley of the Kings, the Valley of the Queens, the temple of Hatshepsut, Karnak and Luxor temples, lunch, Russian-speaking Egyptologist!. All this was promised to us by a guide from Anex tour company called Mizu. We have warned Mizu that we are aware of overestimated cost of excursion (within guides who just walk around the hotel this tour costs 215-225 dollars per person), but we expect qualitative service on history of Ancient Egypt.
On arrival at Luxor early in the morning we were met by our guide Dua, who began her story about the city itself. Her language skills left a lot to be desired, but that was not the main problem. The problem was that she rarely threw uninformative phrases about the cost of education in kindergarten, school, Luxor University, about the harvest of wheat, mangoes, papyrus and nothing of the great history of Ancient Egypt.
It even got to the absurd: when we asked about the statue of an armed man in front of the Luxor hospital, she said: "Just some man!".
At the first point of the tour, she recited a memorised text for 15 minutes, sent us to take pictures and sat in the shade.
She did the same at the second point.
So instead of allotted 1,5 - 2 hours on each point of the excursion, we finished in 30 min.
For lunch we arrived at 11 am! As we quickly galloped through the Valley of the Kings, the Valley of the Queens, Hatshepsut's tomb and even to the souvenir shop at her insistence.
Then after lunch (it was closer to 12:00) she started persuading us to deviate from the planned itinerary, to buy a trip to the island of monkeys and a boat trip from her, because it is hot for her to lead the excursion now.
We refused the monkey island, she reluctantly took us to Karnak and Luxor temples, again 15 minutes of quick memorised text, again sending us off to take photos on our own.
Thus, we arrived at Luxor airport at 16:30 when other tourists who had taken similar excursions were arriving by 19:00. Our guide Dua proved herself to be unprofessional, lazy, greedy and most importantly, leaving an extremely negative impression of the country.
In addition, being in the same Karnak or Luxor museum, seeing how the guides of other groups work, strengthened the impression of complete deception on her part.

Conclusions include:
1. Do not take excursions from Anex tour as the price is inflated by at least 40% (this is after persistent haggling);
2. The ratio of price to quality of the tour does not correspond at all, as they take just locals who know Russian and are so lazy that they can't even read Wikipedia on the eve of the tour;
3. Not to come to Egypt anymore, as the overall service is only getting worse, and rogue guides leave an extremely negative impression.

If this review will be read by Egyptian tourism representatives, please licence the activities of the guides. These unprofessionals are a disgrace to your history and your heritage and are creating a reputation of constant trickery and deceit amongst numerous peoples! We as tourists go back home and recount all our failures in Egypt.

This was the WORST travel we have ever had. If you want to be deceived and to lost your flight because of them and after that be leaved in the airport without help or a agent who can lead you till the end, you are welcomed.

Every one that had booked during the coronavirus has had trouble getting their money back, but we cancelled our booking prior to the lockdown and were promised 100% refund. That never happened. But the problems with Annex Tours go back much further. I like to eat well on holiday and will pay more for that priviledge. In a prior booking, I asked my agent to specifically find out the options we had with premium restaurants. In short Annex lied about our options. They also have an orientation a day after you arrive in which they try to up-sell you on all kinds of excursions which are over-priced based on the local prices. Many other examples of their incompetence exist but find another travel agent to avoid issues.