And ServicesReviews 39

AND, Services installed and inadequate AC unit. After complaining about the lack of cooling they installed a larger unit. I wish we could have missed that step. They brought in their knowledgeable tech guy who suggested more airflow with additional duct venting. We muddled through our first year until we had our 1 year check. Low and behold. After spending $15,000 originally they discovered many issues, including microbial growth, a supply evaporator coil problem by installing dual UV lights and Remy Halo for the duct system. Thinking we're breathing contaminated air, I produced another $5,000. Could they have known this might occur on an overworked system before hand? I had a dinner party and the AC was trying to keep up with outside air temp of 84 degrees thermostat at at 65 and only cooling to a balmy 80
Degrees inside. After this, I again enquired about additional venting. I was told THAT would be an additional $2,000 dollars. Yeah, right. I sent letters to the president and vice president several weeks ago with no response. Save your money by shopping elsewhere. I gave one star only because the rank-and-file employees were always nice.
That was a lovely response by AND, Services to my Google Review but I have not been contacted by anyone. That should tell you everything you need to know about this company.

I set an appointment for a maintenance clean on my unit. The guy that showed up was over an hour late and was determined to sell me a new unit before he even opened it up. He proceeded to give me a price of $14,500 for a 3 1/2 ton unit. I guess he thought he was going to take advantage of an old lady….little did he know I was a licensed GC. He proceed to get nasty and let the air handler open after being asked to close it. I told him to get off my property due to his nasty and threatening behavior. This company is doing nothing more than scamming people and overcharging them.

11/27/2023 (Services Began 10/31/2023)
AND services caused water damage to our vanity. The sinks upstairs weren't even the reason for the service call. However they do a "complimentary " home inspection. Their inspector Jackson suggested we change out some hardware under our master bath sinks. Well a week later we found a leak which had damaged the vanity and all my stuff underneath. We called them came and fixed their work days later. And said they will have someone come to assess the damage. The plumber took pics but that's about it and sent them to the manager. After several followups, and going through several people, I finally spoke with a Manager basically they were offering $500. Remember no one ever came to assess they just gave a random number. I was told to contact John if I didn't agree with the settlement. He was very rude and yelled at me. Basically stated they couldn't prove there wasn't damage already there. And all he was going to offer was $500. However prior to that we had a home inspection for our insurance and they took pics and there was no damage. Also their own employee Jackson did the "complimentary "inspection before the work and he didn't note anything. We just want everything repaired. We have a double vanity which means they won't match. They have been very rude and giving us the run around. Basically they have gotten their money from ALLY lending paid on our behalf. They don't care to fix it. We have spent almost 6k with them and didn't mind paying it. We just want our vanity replaced.

Brand new AC unit put in 2020. December 3 of 2023 AC stopped working because drain line full of water, and wasn't pitched correctly by the men that installed the unit. The company wants me to pay to fix it. Why should I have to pay for something that was installed incorrectly?My advice is don't use this company you'll thank me later.

Slick salespeople, no one gets back to you, despicable company, Sorry we went with them. 1. The salesperson did not tell the truth about the loan we applied for. He said, that because of our great credit score, we qualified for no interest the first year; come to find out when we got our bill that we were paying interest! We called the financial office at And Services and told them what happened. They said they would get back to us and help us figure this out, but DID NOT. Repeated phone calls were made by us without ONE person getting back to us. 2. The salesperson did not know about the air conditioner he was selling, nor how it was going to be installed, because when we asked before we signed papers if the air conditioner could be placed on the same metal brackets that the previous air conditioner was sitting on due to flooding in that area; the salesperson said absolutely, but he had no idea what he was talking about. 3. When the workers came to install the air conditioner, they realized it was too heavy and our existing metal brackets would not work. The workers left, said they would be right back, and went on a wild goose chase to look for metal brackets capable of holding the air conditioner (they were gone for hours). The workers could not find metal brackets of any size anywhere! They came back visibly upset, apologizing for how long they took and telling us that they had to use 2 cement slabs, one slab as the base, then a set of cinderblocks, and then another slab on top of the cinderblocks where the air conditioner would sit. What? I need to repeat that, NONE of this was ever discussed when we asked about the metal brackets before signing the contract. Who knows, maybe this company might not use metal brackets, (no clue), or maybe we should have been told that the metal brackets could be ordered and we would have to wait until they came in. The workers had no choice but to relocate the area of entry into the house allowing for the wiring and pipes, because of the height difference between our metal brackets and the 2 cement slabs and cinderblocks. All this mess left a rectangle-shaped cutout into the stucco of our house where the old air conditioner wires and pipes were, (which we ended up having to repair ourselves), and the metal bracket hardware from our original air conditioner is still in the wall of the house. Unfortunately, because the salesperson didn't know what the heck he was talking about nor did he give us options as to how the air conditioner was going to be installed; those poor workers were stuck at the house until 11:00 at night from all day! A salesperson is supposed to know about the product he is selling or route the consumer to someone in the company who does know. 4. The project manager came over that day as well before the job got started, introduced himself, and stated that "if we had ANY problems emphasizing "any" to call him personally because they wanted "a good review". When we called him (several times) about all that was going on; we got NO response! Never a phone call back after leaving several messages. Perhaps, he might have known what to do! 5. Now, as I call frequently requesting for someone to get back to us as to how or if they are going to handle the money we have accrued from interest collected, we have received NO calls back, and amazingly No one is around to talk with. When we ask to connect us to the financial manager's answering machine we are told someone would get back to us. Wow, we are still waiting! The information that their infomercial spits out is a total lie... They are not reliable, knowledgeable, courteous, forthright, or professional. They all should be ashamed of themselves. We truly expected better and are beyond disappointed.

Our less than 2 year old Air conditioner went on the fritz. A technician came out and said we needed a new coil. A $1400 job. Part was ordered express mail and after being lied to several times and almost 4 weeks later we called another company. It was not our coil and they had the problem fixed in 2 days.

My name is Michael Crumity and I'm a Veteran and i had A.C problems because my A.C was not blowing cold air through my vents in my home so i called And services A.C company to come out to my house to fix the issue and the representative for And services A.C company came out and was extremely professional and new his job and his name was Stacy Matas and this A.C repair man not only fixed my A.C problem, Stacy Matas explained to me how much everything would cost me and i explained to him that i had just spent money to help my wife move back home and i didn't have the money that he needed so A.C representative Stacy Matas for And Services asked me if i could give him anything and i said i only have $40 until i get paid on the first of the month so representative Stacy Matas for And Services A.C company excepted the $40 and just when i thought it was over Representative Stacy Matas called his boss who was also professional and he explained to his boss about my situation so his boss told him to tell me don't worry about the payment because it's on the house and my A.C works better than ever thanks to And services A.C company and believe me people you won't find a more fair company than And Services A.C company so let it be written so let it be done. Smile

I rated AND Services five stars a year ago. Since I have lived in Florida, I have used their services for my air conditioning needs. My regular technician was not present during my most recent encounter. I was immediately told the coil was bad with absolutely no diagnostic tests run on my old unit to determine all possible issues. The next advice was to buy one of their new systems with a fifteen year warranty which could be installed the very next day rather than waiting a week for a part that might not totally fix my problem. I should know better at my age, but I did not attempt to call another company to verify the technician's evaluation. Instead I bought the new system over a month ago. Since that time, I have received the worse possible service for a new unit that still DOES NOT work a month later. I now understand they service customers differently. If your existing air conditioner needs work, they are there within hours to possibly solve your problem or more likely try to sell you their new system (buyer beware). Once you make the purchase of their new air conditioner, they have a different servicing department for their warranty work. Work on their new system may not be serviced within hours or even the same day. Because of my troubles, they promised to refund 10%. I still have no refund after one month, and I DO NOT have an air conditioner that works properly after one month. My home will not cool below 79 degrees now so it has been running continually during the days for over a month. I will reevaluate if these issues are resolved properly.

Update: It is now six weeks into this fiasco, and I still have not received my promised refund or replacement air conditioner. I tried to contact the owner like the reply offered, but I am directed to the same supervisors unable to provide closure. Today I left two messages for two different supervisors but no response. Rheem (Air Conditioner Manufacturer) sent the supervisor to my home on August 24 to complete a page of tests on their unit. When a replacement was requested, Rheem requested two more pages of tests on August 28. I am still waiting for assistance to get a functioning air conditioner. The owner's (AND Services) reply has not lived up to expectations, but I am not surprised. Avoid using this company. I will still consider revising my assessment if AND Services makes this right as the owner promised. Thankfully, I am not holding my breath.

Shawn and Morgan did excellent work putting in my new Rheem unit. Had to deal with a few situation with this job and stay till job was done. They did not cut any corners and would recommend them to anybody for the a job.

I recently responded to their advertisement of $79 for a clogged sewer line. I was somewhat sceptical to begin with because they have such terrible customer service reviews. When talking to the technician I was told that the special $79 rate was was only if an existing clean out was at home. OK, that's understandable. I said I wasn't sure if there was one or not but a did inquire as to rough estimare to put one in if needed. I was told depending on job it would be anywhere from $1500 to $2500 to do so. That is quite esxcessive. I was also notified that depending on project that a camera may be needed which could be another necesssary extremely high cost. Technician was then notified that there was in fact a clean out on site and therfor we wished to move forward WITH DRAIN CLEANING FOR $79. UNBELEIVABLY AT THIS POINT, HE SAID SINCE IT WAS RAINING, HE DIDNT WANT TO GET HIS EQUIPMENT WET SO OUR ONLY OPTION WOULD BE TO ALLOW THEM TO REMOVE THE TOILET TO GET TO DRAIN AND THAT WOULD BE AN ADDITIONAL $500! There was no offer to come back after rain subsided. I doubt very seriously if this company ever did a clean out for only $79. We then said we would use someone else to which he unprofessionally repliied something to the effect that it better be a licensed plumber! Well it wasn't, I repaired clog myself in less than 5 minutes with a snake I purchased at home depot! As a licensed professional for over 40 years I find these type of business' deplorable. To pray on people in desperate situations with such incredible false advertising is in-excusable. I advise any one that encounters similar situations with this business or any other's that are so unethical to please report, write reviews. I am going to have my office post this on any related complaint web site we can find as well as reach out to not only the Better Business Bureau but to all the applicable governmental agencies that review these types of unethical business practices.

I had a leaking shower faucet and needed it to be repaired asap. They charged me $1350 to to replace two $65 Delta Cartridges. Refuse to give me an itemized bill claiming they charge a flat rate. $1200 an hour is an outrageous price. My auto mechanic only charges $95 an hour. Flat rate charges and no itemized receipt is only a means to over charge customers and prey on people in an emergency situation.

A year ago had $32,000 worth of work. In tne one year had 5 repairs done on different units. Tankless water heater has burnt out twice. Was told wiring was done wrong on installation. Workman coming out only speak Spanish. Think they know rules amd cocky attitudes. But they don't. Come unannounced. Go to BBB bad reviews and many on that site. They called me to apologize and offered a payoff so I would remove review. Sent the check. But I never cashed. Am considering sueng due to the amount of money I have spent since they did the work. Sad there is no work ethic. They did meet counties standards. I had to keep taking work off, and have to cancel patients appointments thus inconviencing them for this companies incompetence. BE WARE

Be warned. I had called 3 other A/C repair companies when my A/C stopped cooling - but none were available on short notice. My problem was with the outside air handler and I had suspected it was a bad capacitor (I had replaced a few over the years). But after inspecting the capacitor, I could not see any signs of damage and the fan would start up as usual whenever I would turn off the system and then re-start it. But the fan would only run for a little while and then would shut down again. I called And Services and a technician arrived a couple of hours later to check it. After performing his checks, he showed me his estimated cost to repair the unit. My jaw dropped when I saw his estimate of $812. Having already been without A/C since the day before, I begrudgingly accepted his offer. He replaced the capacitor and recommended a "hard start kit" saying it would help the compressor to last longer. My A/C system is only 6 years old. I thought my system too new to be having these problems but I agreed to accept the recommended repairs and pay the huge repair bill. It took about 30 minutes max. Nothing aside from the capacitor and hard start kit were replaced (each part retails for roughly $40 locally). This guy went ahead and charged me $812 and then had the gall to offer me 4 additional service options for the entire system at $5409, $3585, $2085, and $1135. I declined all of them. After the tech left I checked online for estimates to replace a capacitor and hard start kit. The all said about $80 plus the service visit, totalling roughly $200. AND Services charged me over 4 times that - and then had the gall to recommend more outrageous prices for other options. I should have told this guy to hit the road after he gave me his first estimate. I should have known better. But let this be a lesson to anyone thinking of calling AND Services. They will definitely take advantage of you and rip you off if you allow it to happen. I will NEVER call them again and I will definitely be telling others about my experience. This company lacks ethics in a BIG way! STAY AWAY!

Had an AC problem called And Services, problem GONE, Great people to work with, will ONLY call them from now on, Trust them completely keep up the great job!

Don't use them over charge dont care about customers just what they can get, 10 percent to salesman 15percent to workers go figure cost way to high

Broken PVC pipe resulting in all water in house to be turned off until fixed. Called AND Services at 9:00 am and made appointment. I was told a service person would be out in 2-3 hours. I gave them the benefit of the doubt when 3 hours had passed and waited until 2:45 pm to call them (almost 6 hours later).

I was told they got busy at other jobs and were not going to be able to make it today. No call and voicemail, no text, not at all bothered that they stood me up and I will not have water for another day. Basically all I got was a too bad for you.

This place is supposed to be a Google certified business but they run it like customers do not matter. Their web page and other information says they are open 24 hours. I'm not sure which 24 hours they are open, but it is not 24 hours in a row.

Do yourself a huge favor and use a business that cares about customers.

Goodman 2 ton heat pump was purchased and installed end of October 2019. On Friday February 24,2023, after 38 mo. Of intermittent operation run capacitor ( Supco, MFD 35+5) failed, hence the system would not start. The cost of the part is less than $ 8. The cost of AND service to install it $ 406 (51x more).
Excessive, even in free market economy. 2hrs waiting window dragged over 2 days, and I am still waiting for the receipt to be emailed to me. Would not recommend to friends or family. Mladen, Redington Beach,Fl

Hired company to unclog main drain line, they attempted to sell me everything from 19,000.00 down to 590.00. Told them to just unclog main pipe, after prepaying them because I wasn't on site. They couldn't unclog line from roof and wanted to charge more to try from toliet line. I told them I'm not paying anymore. They left without unclogging the pipe and charged me 590.00. What a gimmick, they try and sell you on everything. I sent message to them and they called stating manager will call me around 9:00am. It's now 6:00pm and no one has called. I recommend that you try someone else