And ServicesReviews 39

I had my unit installed 2 yrs ago. No AC for last 3 months. I have been called at least 6 times and told they were.coming next day. Never show

MONDAY: I Called And Services and they came out to my house and replace the heating elements for $800. The plumber told me that I would have hot water in a hour. Four hours later I did not have hot water. So I called them back and they sent the same plumber back out THE NEXT DAY.
TUESDAY: And Services checked the power to the tank and he said, that there was nothing else he could do. I said, for $800 dollars there is nothing else you can do. I called their office and they said, that they would send someone else out to my house.
WEDNESDAY: And services sent another plumber out and he said, the Hot Water had a leak and it would cost $2500 to replace the tank. I called The Clean Plumbers and they came out that afternoon. After about 30 minutes they said, I had a leak in the hot water line and they call The Leak Specialist.
THURSDAY: The Leak Specialist said, that there was a leak in the hot water LINE near the hot water tank. I called THE CLEAN PLUMBERS and I told them what the leak specialist had said and they would send out a plumber on Friday.
And Services called me that afternoon and said that they would replace the tank for $1200 dollars and give me the credit of $800, I told them that there was a leak in the hot water line. He said if that was the case that I would be spraying water all over the place.
FRIDAY: The Clean Plumbers sent out a plumber, Luis Ramos, out to check the hot water tank. He said he would put a shut off valve in the hot water line between the hot water tank and the house to isolate the tank. Once he did that it was determined that tank was OK and there was a leak it the hot water line. Luis started at 10:00 to find the leak and by 6:00 he found the leak and fixed it.
SATURDAY-- Finally, I have hot water after And Services charged me $800 for NO hot water. Thanks to The Clean Plumbers and Luis Ramos I have hot water.
GOOD JOB LUIS!

I was supposed to have a tech come out for service on a 10,000 unit I just purchased yesterday and no one ever showed up or called! I had the 9-11 time frame and around 10:30 I called the office and they said they would be there by 11. At 11 I called again and now they told me 1-3 I said ok fine I was upset because I had already taken the day off and now I'm stuck at home waiting. 3 came around and still no one so I call again and now they tell me 3-5. Are you kidding me? I asked for a manager and they said they would call me back within the hour to my surprise not even a call back! It's clear they only care about the customers who are dropping lots of money. Service and Routine maintenance I guess isn't keeping them in business.

Update: today they were supposed to arrive between 9-11 since yesterday they didn't come at all and I just received a call from a manager who told me other customers were priority because their units arent working basically proves my point if you aren't dropping thousands of dollars they aren't going to show up. After my 2 service calls that I get that are already paid for I'm going to a company that values their customers.

In the spring of 2022 I had AND Services come in and install a brand new central HVAC system. I had multiple issues with the install process. The install process came up with a few snags that the original estimate didn't account for. Several hours after the install it was found out that the air handler had a broken part. Instead of providing me a new unit they ordered a part to fix the brand new unit. I was quite unhappy about this. It took several days during a heatwave to get the new part. In the meantime I was without air conditioning in the Florida heat. When the part finally came in the installers were several hours late for the window I was given. In addition the company scheduled with the permitting department and the permitting department never showed up on the day I was told. They showed up the next day. For three days I missed work so I could be home to handle the AC issues. I had wanted to speak with a supervisor and made several attempts by phone and email. To date (11/1/22) i'm still waiting for a supervisor to respond. I did call the office and got the person on the phone that answers them and I was given two free maintenance calls. Today was my scheduled maintenance call and I was given a window between 12 o'clock and two and they would give me a half hour lead time. It is now 230 and I am still waiting to hear from someone. I did call them at 2 o'clock and the person that answered the phone told me that the 12 o'clock to 2 o'clock window was just an estimate and that the team is out in Pasco County and they would be here between 3-4. I asked her what the point of having a timeframe was if they weren't going to hold to it. I am beyond frustrated with his company and once I get my next free service I will never deal with them again. They absolutely have no care or concern in the world for their clients. They don't value me as a customer. I am sure there are other companies that would value my patronage more than they would. They just have zero concern for their customer service. The woman on the phone told me today she could put me through a supervisor and I laughed. I told her I was still waiting to hear back from a supervisor from earlier this year. Dealing with this company is not worth the frustrations. By the way, they're the company that hounds you while you're trying to shop at Home Depot. Stay away if you want to keep your sanity!

Brought our Trane unit from And in 2019. AND was supposed to come out and service our unit twice. The first service was done but the 2nd service did not happen due to covid. They still owe us a service. In the meantime they have had to come out because the unit wasn't working properly. AND still owe us a part for their tech rigged it the first time to keep it working. The second time we called the 24 hour emergency line we were told a tech would be out shortly. Six phone calls and three days later a tech arrives. Third time we called the 24 hour emergency service we were told a tech would be out in an hour. A tech did not show. Called again and was told that they called to let us know that a tech was not available and did not receive an answer. Asked how many times they called and was told once. A tech showed and stated he wasn't able to do anything because the unit was frozen and it needed to defrost. So the unit was turned on Fan to help defrost. Tech said someone would be out the next day. Next day arrives and a tech hasn't arrived. Called at 5:15 pm and customer service said that the manager Edgard would call in 20 minutes. 50 minutes later (yes I timed it) I called back because Edgard didn't return the call. I was connected to Edgard and told that no one would be out because he wanted to send his senior tech out and he was tied up on a job. The 24 hour service just became 72 hours without a fix. I asked why we were told a tech would be out in an hour the first time. He stated he had new staff and they were running behind. I said if that is the case than why weren't we told that and he stated "I would rather they give the incorrect information" WHAT?! Finally a tech arrives on the 4th day and we are told there is a hole in the coil and that the coil was under warranty but we would have to pay $1400 for the refrigerant and labor. Really? We have to pay for the refrigerant that would not have leaked had the part be checked upon installation for a leak. We have to pay for the labor of a warranty part that was a manufactured defect that they installed. Great customer service... Not! We were also told they didn't know how long it would take to get the part. Are you freaking serious! Hopefully our story will help others make a decision NOT to purchase from AND.

I had my air conditioner replaced a year ago. They did not install it correctly. I had one of the technicians come out to my house and he is the one that informed me that installation people did not install it correctly and they need to come back out and fix it. They have yet to come back out and fix it. Probably because I asked them to send someone that spoke English. Every time they had someone come out they could not speak english except for the technician that told me it was installed wrong. He said he didn't have the experience to fix it and told me they need to have the installers come back.The pictures are from a week after they stalled it. This company is one of more expensive companies to go with. If I didn't need it done fast I would not have gone with them. They were $1500-$2000 more than other companies.

It's no wonder they are not BBB accredited, 24/7 coverage is a joke given that my last call to them was on a Thursday and no one showed until afternoon on Saturday. The AC handler is leaking into my bedroom next to it per two companies who have visited my problem: a water mitigation service and American Leak Detection, When I phoned AND, the tech who came out the following day told me it was impossible for the problem to be the AC handler because he found no moisture whatsoever in the unit that would attribute to puddles in my bedroom. When I phoned the office yesterday morning to request that they coordinate with American Leak Detection to get to the cause, the receptionist was kind but I have NOT received a call back from AND to coordinate on this matter. I have a contractor coming out to give me a quote on repairs but am fearful to move forward with no fix on the leak. I'm now going to phone AND again to see if they will assist in contacting American Leak Detection (per suggestion from my insurance adjuster).

UPDATE: July 3,2023
They have filed 2 liens against my house.
Now I have to deal with taking care of this since what they have done is illegal.
This company does whatever they want to and when in communication with a service manager gets told one thing and their main office/owner does another thing that they have no clue about.
Per the liens the owner of the company signs them and that action is taken.
After doing a search online found that they have also filed several liens against other people for different types of amounts. They vary from hundreds to thousands of dollars.
Horrible! Horrible!

Avoid this company.

UPDATE: As of August 2,2022, no word from the company as to when the new AC ducts will be replaced. Now I have an AC unit that is useless since it is not cooling and working less than the old AC unit that was in the house that was from 2004. Been getting the run around from And Services.

Just purchased a house and got a quote from this company on July 26,2022, for a new AC and new AC ducts. Agreed to get on one of the better AC systems their sales person Luther McNall recommended. It is the Daikin Fit Whole House AC system. He also said that the new Ac ducts will be replaced the day after the AC is installed.

On July 27,2022, the AC was installed. Was told on the day of the installation by the that the air ducts can not be replaced the next day or that happens that quick. Based on this was lied by the salesperson.

After calling And Services to find out about this was told that the air ducts replacement can take weeks.

Now have a brand new AC that is useless because can not cool the house properly because in order to work as supposed to needs the new air ducts since the ones in the house are 18 years old, are very dirty, and they have not been properly maintained. Is no different than having the old AC.

The old AC that was also old and the original from when the house was built was not cooling and working properly not only because it wasn't properly maintained by the previous owners of the house but also because of the lack of ac ducts maintenance.

If knew about this would not have agreed to have an AC and new AC duct replacement with this company. Also would have planned for it by getting fans and/or portable AC systems in the meantime.

Is obvious that the salesperson lied to make a sale and also the company does not care much.

As of now this job is not considered completed until the ac ducts are replaced since is part of the sales/work order.

Wish can cancel all with this company and look for another company to deal with but can't since the AC system has been already installed.

Beware of this company selling tactics!

This has been my opinion based on my experience dealing with And Services.

A few days ago we noticed a loud buzzing coming from our year old ac unit. Called andservices, who did the installation a year ago. Their tech came out the same day i called Troy. He arrived just before a thunderstorm he was very polite and got right to work. Was an easy fix as a clip was hitting the cover. He said with the vibrations sometimes things get loose. Thank you for fixing it and coming out during this weather that we have...

Company Rectified Their Mistake
The company charged us for a camera inspection but did not give us the recording, was just a misunderstanding

I have used And Services for 5 Years and recently they wanted to service my air conditioner, of which I replied that it was not working and I did not want to pay for someone to check it for fear it would cost to much to repair. They replied it would not cost anything to check it out due to I was on there plan. Upon checking my system out it would be around $700.00 to fix which I said no, I could not afford that so they charged me $185.00 for checking the system out. They lied to me and they have absolutely no integrity. Always check with BBB before hiring anyone.

I would like to share the letter written to AND services which was mailed mid March, I have not received any kind of response. I am posting this review everywhere possible as I hope others will heed warning & not be treated the manner we have been. I am attaching my actual letter with dates of how this debacle unfolded as it is too long to post on this review in case someone wishes to review how everything happened from the time we purchased our new AC unit July 2020 until finally having it installed properly per Hillsborough County Inspectors January 2021.

My letter is as follows - I am writing this letter in reference to the experience I have had with your company AND Services. My hope is to share this experience in hopes that another customer will not endure the same sequence of events we have. We feel the level of service we have received is unacceptable due to 4 failed inspections and multiple appointments all requiring waiting for hours for arrivals, duplicate work as well as completion, however we are very thankful to finally have had everything taken care of over the course of several months, I would like to share the encounters we have had over these last several months to help your company understand why we feel this way.

In my opinion six months is too long for everything to be completed properly and safely by code requirements, especially the amount of work on our part to follow up as we were not contacted in a reasonable amount of time for majority of appointments as well as our follow up for a proper permit with our proper address. My husband and I are elderly which going through this during the pandemic at hand (we both have underlying conditions) has led to increased stress we hoped to not have. We understand mistakes and things happen however over the course of six months is too excessive for any customer to have to go through. My prayer is no other customers will experience nor endure the level of service we have been provided.

And Services called me on November 19th to notify me that it is time for my maintenance. However, they do not have availability for over a month, on December 21st. The morning of the appointment, at 8am on December 21st, I receive a voicemail from Nick saying that they have emergencies and can not make my appointment. Since I prepaid for my maintenance, evidently I am not a priority. He said in his voicemail to call and reschedule. I called that day and they said they would contact Nick and get back with me. Of course, I did not hear from them, so I called back the next day. Now they do not have availability until Jan 13th, 3 weeks later. If I hadn't prepaid for services, I would not deal with this company! I certainly will not renew anything with them. I only gave them the 2nd star because they called me to remind me about service.

And Service calls ME last week and tell me its time for my maintenance Oh great what times do you have available ok Ill take 9-11am they call me the morning of and tell me your first on the schedule which to me would be 9am or at least 930am first on the schedule so at 10:15am I call and say I have not seen anyone they tell me oh he wont be there till 11:30am so therefore that would be late and then the manager tells me he has to go to Tampa this morning to drop of paper work and have a camera fixed in his truck well to me that unacceptable because why SCHEDULE if your always late just tell your customers WE WILL BE THERE WHEN WE GET THERE and then NOBODY is just waiting for you in your time frame that YOUR person scheduled PERIOD so here we sit and wait for the next time between 3-5pm lets see how this goes fingers crossed hope we get the service we are promised.

We had a scheduled service appointment today, May 13,2020. Your service rep. Named Brad arrived after calling in advance. From first contact, Brad proved to be a skilled and informative representative for And. Pleasant and a good communicator, Brad detailed his activities, made recommendations on our potential in-home servicing activities such as flushing our AC, changing filters, hosing off our outside unit's coils, etc. Overall, his presence was a pleasure and input much appreciated, Thank you for the quality of your staff which insures our continued relationship with And. In the fute we would be happy if you sent Brad. Thank you, John Nathan

And Services is a full service air conditioning and heating repair contractor servicing the Tampa Bay area. Services include A/C repair, service, maintenance, installation and replacement. Free service call with repair. Free Estimates on new systems. Fast, Same Day Service. A+ BBB Rating. Never any overtime charges!