AncestryReviews 637

Got a Free Trial - They billed me 37$ then when I cancelled it (Same Day within minutes) they then billed me 25.00 to cancel it - RIP OFF Predatory Con men - DO NOT USE THEM

I have been doing genealogy research since 1988. Ancestry began as a publisher of genealogy books and magazines. Over the decades, I have watched Ancestry.com buy up and put out of business many online websites you could previously access for FREE. Once Ancestry got their hands on them they began jacking up their subscription rates. Here are just a few of the great sites they stole from the public: Family Treemaker, Rootsweb, Fold3, Newspapers.com, and FindaGrave.com (you can still actually access findagrave but I'm sure it's only a matter of time before they take that one away also). They even took my library's access away... I can only guess that the library could no longer afford their exorbitant rates. I will never give them a dime of my money. Thank goodness there are still some honest, reputable non-profit sites available for research (as of May, 2022).

I've been using this site for years. There is something to be said about learning where you come from. I appreciate the newest updates and the ability to utilize outside sites to collaborate on findings. You are able to easily search for new people and edit ones you've already added.

Ancestry.com is a scam. My wife and I used them for their DNA review. We signed up for the service just for that and paid for everything with my card. After using the service I cancelled the account to prevent future charges since we only wanted the DNA review. Ancestry sent me confirmation of the cancellation. A month later they charge me again for the service $79.95. I called to clear it up and they said even though I cancelled Ancestry needed cancellation confirmation from my wife separately. And since they didn't here from here they would continue to charge my card. I've filed claims with my bank and the BBB, but I just wanted to alert others about their scam when it comes to unauthorized renewals and charges.

This company is great if you want to create and 'view' your family tree. But beware that you CANNOT print the tree for yourself. You must send your information to another company (sponsored by ancestry) to compose posters, book, etc. for a nominal fee. Very disappointed.

They start your 3 months immediately so you can enter your family tree and tell them everything you know. I don't know my family tree and am waiting, and waiting, and waiting for my dna to come back... all while the time is ticking away. Been 2 months already and I still have not received my results and all they can say is some dna takes longer to process than others. I paid for 2 full kits so my daughter could see if she could find her half siblings... but hers is only a guest account so she can see nothing and respond to noone. It is a scam! Don't waste your money! Wish I had seen these reviews first!

Fake site. Puts an important part of your relative on then takes it off making a fool of you. Site has no idea of what it's doing. Has a person who is my father then it's gone. WTF?!

The results are too generic and inaccurate. If you're French they'll call you English. If you're Swiss they'll call you German or English. If you're from a Slavic region of Europe they don't even bother they just up your percentage of English or German and call it a day.

Love the product. Hate the customer service. Had workers yell at me and tell I'm stupid because I wanted to make a payment for my subscription. If I could go to any other program for my genealogy research and tree I totally would. Just be prepared for rude customer service workers.

I'm a disabled Veteran and my wife is getting chemotherapy for pancreatic cancer. EXPENSIVE. I contacted Ancestry during the St. Patrick's Day sale of 2022. Explained my situation and requested to buy the Full Access for one year at a price of $113.00 each. They refused, saying it's only good for one six-month renewal. It didn't matter that I've been a customer since 2012 or about my situation. They are just out for money!

Ancestry is a scam! They matched my daughter to the wrong father, and I have hard core evidence of this! They are also way off on the regions! Don't waste your money!

You all think this is a game to be played with peoples emotions when in fact it's more in important than you realize to peoples mental stability and get somewhat of a closer to a chapter in one's life that needs to be understood fully so they can some what get closer work through it and let it go i have heard from people who do this the that they all way's felt that there was a part of themselves were missing and the never fit in anywhere so doing a dna test to get a better understanding of there life and you all think it's some kind of game all a joke at other my expense other peoples amusement in all reality it's people trying to get a piece of mind

I canceled my subscription after free trial, a three part process, but was charged for another 10 months. Rep said they would only cancel subscription and refund this months charge, credit card would need to file to refute charges. Not only did my cc say that they couldn't submit a refute, that I would to go back to Ancestry to get a refund. When I called back to ancestry I learned that the first rep did NOT process the cancellation or even the one month refund. She had hung up on me when I asked to speak to a supervisor. I only learned this when I called back. The next rep gave as a reason the cancellation and ref because "the call was disconnected" despite having been told it was canceled. This company has a 250 million dollar class action suit against them for just this practice. This company is unscrupulous. Join the class action suit.

I found a reoccurring charge from Ancestry.com on my account in March of 2022. In contacting Ancestry.com, I was informed that I signed up for a "free membership" in October 2021 that I did not cancel. Even if I had signed up for a free membership (and forgot to cancel), I would have immediately cancelled if I had been informed or the automatic monthly charges on my credit card. I received zero communication from Ancestry.com that wasn't an advertisement. I do not have a confirmation that I signed up for any membership nor that money was being deducted each month - not even any emails asking me how I am enjoying my membership (the one I didn't know I had). I do not know if this was fraud or just a bad business practice on the company's part; however, Ancestry would not refund me the $125 (5 months of charges). The only thing they would do is to provide me with 5 months for free so I could at least try to use the membership I already paid for. It is better than nothing - however, I am still out $125.
I am writing this review to warn anyone thinking about signing up for Ancestry - check your credit card statements.

My husband and I did the DNA testing from Ancestry. The results were vague and unhelpful. My husband is of Asian descent and his results basically were like, surprise! You're Asian! No more specific info than that. My friend did her results through 23 and Me and they traced her origins to specific PARTS of Asia in specific generations and showed migratory patterns. Her info was much more specific.

And they ding you with those renewal fees! Watch out for those! The "genealogy" information you get for the price of a subscription is not worth a single penny. I would NEVER recommend someone do their DNA testing through Ancestry.

There are other DNA testing companies that offer way better bang for your buck.

I started with parents and I found wrong information. When I looked myself up. They have wrong High School, Grad year, along with several other wrong information. There doesn't seem to be anyway to correct the information. I have tried for several years with no luck. Apparently they like to keep wrong information up on their site. The more I have looked backed at my family tree. The more mistakes I found. Anything you find about your past on this site. I would take with little trust and accuracy. If you don't know about your history look to other sites to verify as well as any relatives you can talk to that have know what they are talking about.

They bombard you with upselling. You have to keep paying every month. Expensive. I paid for ancestry AND health. They stopped health so I never had it included and still paid for and expected it. Bad customer service.
I tried 23andme.
Health and ancestry together excellent! 23ANDME update frequently with new info. Very happy with 23andme

Extremely dissapointed and ticked off at Ancestry dna. Rip off