AncestryReviews 637

The site provides the service to find the document, but in the end, they can't send the document by email or physically. I ordered a document 11 weeks ago and so far I don't receive it. I got in touch with the Support Center and they said they are not responsible to send the document because there is a third-party company (Ancestry Shop). I tried to contact the Ancestry Shop, by email and phone, and no answers. This website looks like a scam website and I lost my money and my time.

I have been working on my family tree off and on for 20+ years. I thought I would see if this service was any better than it had been in the past. I thought there was no risk with a 14 day free trial. Apparently, I didn't have that option and the service is terrible. It deserves no stars.

Be careful using Ancestry. I had an account years ago and used a free trial. When I checked on it last week I was offered a free trial again so I accepted. Little did I know that you get only ONE free trial. It doesn't state that anywhere on the website or in the offer so after I clicked accept it immediately charged my credit card that it had on file for a full month membership. I let it go because I figured I would use it for some research. After using it for 10 days I was done and cancelled the subscription so my card wouldn't be charged for another month. Ancestry immediately charged my credit card a $25 cancellation fee. I have emailed them to ask about the $25 cancellation fee and was told it was because of the type of subscription I had (World-wide). They will hold you hostage to that subscription. Either you pay $40 per month for 6 months or they will charge you to cancel it.

My mother is 2nd generation Abruzzo Italian even the records I found ON their WEBSITE shows Italian birth records… so where they lost me was when the results came back as my mom is 14% Italian LMAOO then gonna argue with me saying it's possible for those results to happen even if both her parents were 100%? That's not how genetics works maybe traits not ethnicity! They take ur dna n match it with other PEOPLE that JOIN! They told me they don't track indigenous dna. Like what? My father is half indigenous it only showed his Afro dna results I took the American girl doll heritage dna test 2010, they let me send my grand mom dna n they found tons of INDIGENOUS results. They couldn't track my grandfathers but regardless it's a waste of $$ if ur black they base ur results on estimates based off of history lol n other ppl that pay a million to get on this app.

Beware of Acestry.com - they are only interested in you parting with your cash - Try to unsubscribe - it's a journey to hell!

I signed up for a membership on Ancestry on March 1,2022. On March 6,2022 I converted my membership to the world explorer membership for 6 months. On March 7 I was billed $229 for an automatic renewal. I called to cancel, but I was told once I was billed I couldn't cancel the membership. The problem is, I was automatically renewed for one year. I don't understand how that can be legal. If I had automatic renewal, wouldn't it be for the 6 months I signed up for the first time. This site is ripping people off. I filed a BBB complaint.

Basic membership is $24.99/month. If you cancel your membership, any hints that you paid for are removed permanently. Scam. If I paid for it then it should remain! Scam.

Looked at it 1 time and could not get out of it before being charged for a month and a $25 cancellation fee. AVOID AT ALL COST

They gave me a bunch of stuff they got off google for $100.00 + dollars this sucks then you can only talk to
A bunch of script reading fools.

Guess i need to go to Utah

They took the CC numbers used to pay testing fees and rolled them into a fake monthly plan. Wow! Scary!

Signed up for 14-day FREE Trial. CANCELLED it within the 1st day and received a Cancellation Confirmation by email. Then discovered they had immediately charged my bank account for $16.50, then also charged me a $25.00 "cancellation fee". Called Ancestry & after customer rep got off the phone numerous times, she finally said they will issue me refund of $15.44 (don't know how they arrived at that amount) so will see if I actually receive that.
Said couldn't refund the $25.00. Thus, my Bank is filing a Dispute for the $25.00 fee. People out there... BEWARE of this company!

There is no way to find out where you are in the process. They keep you in dark. They never respond to your emails or contacts. I wish there was no star for this rating. I would have given them no star.

I'd like to provide some feedback about ancestry.com free trial in the hopes that you'll be able to prevent someone else from getting caught in their trap. Their free trial, which I canceled after 5 days, ended up charging me for 4 months and it took several phone calls and two online cancellations and I'm still not even sure if it's canceled. This is a horrible process from start to finish and it took me 30 minutes just to get to the part where I could cancel it which I was on hold because I started to call them to cancel and I figured while I was on hold I would see if I could find any information online and cancel again... which coincidentally, the second I got to the cancellation site online after navigating a few dozen pages, they answer the phone and then she proceeds to tell me that you're unable to cancel it online although I just hit the cancel button and it said I was canceled!? She's like, the only way you can cancel is through a call, so I asked her which was it? She had literally just told me the only way to cancel was through a phone call and then she said I was already canceled which didn't make any sense because I did that after 5 days of the free trial so I should have never been charged, And then they had the audacity to ask me if I'd like to continue my membership that I had just furiously ranted to her about and wanted a refund for... Wtf? This was only supposed to be a free trial and I got roped into 4 months worth of payments and finally she puts me on hold again and after several minutes, (I assumed she spoke to a supervisor) she gets back on and says she's willing to make a one time exception to give me my last month's money back which if it doesn't come back to my account this month within the week I'll be canceling my card so they'll no longer have valid information for me. Sorry for the length sorry if there's any typos because I used talk to text but I just want the information to be out there that it's a trap pretty much and you really got to read those terms of service. And if you do decide to try it just call the first time to cancel.

I signed up for one month. I did the research I needed to do in that time frame and didn't need to do more. Then they renewed on me for another month. I cancelled my membership. I used a virtual card and deleted that number, too, just in case those weasels don't honor my cancellation.

For what it's worth, many of Ancestry's records are duplicates of what you can find for free on Familysearch. That's the LDS website. Even many of the books Ancestry has digitized can be searched for free on Internet Archive or Hathitrust.

I expected Ancestry to automatically fill my tree when my DNA results came, NOPE! All persons I share DNA with their tree is either locked or they don't have one. 23andMe provides broad DNA results and fills your tree as well as provide a list of all your relatives where you can compare your results with them. Navigating through Ancestry is frustrating, it's not worth it.

The cost is outrageous! Good heavens! With the $300 they ask for every 6 months for full access a whopping $600 a YEAR, I can save that money and fly to England AND GET THE RECORDS MYSELF!

I started a free trial and realized immediately it was not something I wanted or needed! I CANCELLED immediately cancelled the subscription and have been charged EVERY MONTH since then which has been a total of $132.95! I have asked them to cancel and they have emailed saying it would cancel and continue to charge me! It has been such a PAIN IN THE $#*!! I cancelled my card and had a new one with a new number sent out and somehow they continue to be able to charge my card! The last email states it would take 30 days to cancel which is BS AND THEN THEY HIT MY CREDIT CARD ONCE AGAIN ON THE 31st day!

Cancelled my subscription on July 30th after being charged without my permission. They issued me a refund, but then not even a week later charged me account making my bank go into debt which made me have to pay a bank fee of $30. Said that I renewed my subscription(never did AND turned automatic payments off so that wasn't it either) and kept saying that I was only charged once. I have a charge on my bank account for the July 30th, August 1st, and 4th because of them. I even cancelled my subscription(the first time apparently, should have been the only time) through customer support and have text proof that they cancelled it. My bank is supposed to dispute the charges since Ancestry wanted to keep charging me for a subscription I never renewed or even used.