AmtrakReviews 88

The conductors are getting worse and worse, plainly rude to customers. I have to use Amtrak foe the last 5 years amd have to tell that it was bad and it gets worse.

The train boarded on time and the car staff and dinner staff were amazingly friendly and helpful. The dinner was great and they offered complimentary bottomless wine because they ran out of baked potatoes. HOWEVER once 9pm hit, that TRAIN WAS FLYING OFF THE TRACKS. Whoever was conducting the train from Sanford Florida to Lorton Virginia on Feb 3,2023 was a dangerous conductor. My entire family did not sleep at all because we thought we were going to die every time the train flew over a bump which was about every 10 minutes. Our hearts were in our stomach as the wind would whistle and we knew we were coming up to the next bump. I was so scared that I put my 3 year old's medical alert bracelet on and slept behind him near the window so in case we flew out I could attempt to protect him. This is no joke. I am a nurse that usually gives people the benefit of the doubt and usually very forgiving but this train ride was extremely unsafe and I will not be traveling on Amtrak in the future.

Started chatting online on their web page. Shaquil seemed to have fallen asleep right after introducing himself. Then called their customer service line to speak with a human being. She wasn't able to answer my simple questions about pricing and kept asking me to hold until I got tired of holding and ended the call. Called back hoping to speak with another agent. The 2nd agent would not even let me finish my sentence and constantly interrupted. Never experienced worse customer service.

Tampa.staff was great. But the employees on train seems like they all hate their jobs. They are rude, and have no people skills. Their just not nice to people generally. It's a shame when a 7 yr old can watch the poor attitudes and disgraceful customer service towards people. Put a smile on your face and be nice, there is no need to be rude to everyone, just because you chose this direction. It's not our fault.
On a safety note. I am a safety director. Slip trips and falls. Pick up the trash on the floor instead of walking over it. Clean the bathrooms, quit spreading germs around. There is no reason for any of this. You have plenty of time. Besides all that, my granddaughter had a good time.

They were amazing. Not only is it a smooth ride there was also nice and sweet. There was a mud slide causing a huge delay. Amtrak ended up putting us in a beautiful hotel, giving a $200 voucher for next visit AND gave us soo many free meals due to the inconvenience that wasn't their fault. I do recommend using Amtrak. I definitely will again.

Conductor in New London CT this morning was sarcastic when I asked a question. Intercom speakers DO NOT WORK, bunch of LOUD crackling. Absolutely no one available to ask where we are. If there's a Cafe, haven't a clue? Packed in like sardines and was hoping once we reached NYC the train would empty a bit, not the case. Truly wish I spent the extra cash to fly.

Had to cancel my trip I was charged 250.00 fee I canceled 21 days in advance
Was given no reason for the 250.00

I wanted to change my reservation to get on the train ONE stop later that reserved. 15 min later at the next stop. They said only if I paid $296 extra. I was told this on more than one phone call. Total scam.

This company is a fraud.

I booked a $509 trip back in June 2022 (with the travel protection policy making sure my tickets were refundable should I cancel).

Cancelled trip July 2022. We are going into October and I still haven't seen a dime of my money back.

They issued me a cash refundable eVoucher but refuse to give me my cash back. The representatives are all RUDE on the phone. Pretend not to hear you when the call.

They closed out my online tickets to contact them via email without addressing the issue.

Do not travel with this fraudulent company.

This guy is horrible how does he have employment with Amtrak? He was so rude to me. I walked in the snack shop I ask for a hot chocolate. The guy said $2.50 I handed him my bank card. He responded the machine has been down since yesterday. I replied he should have a sign up saying cash only. In front of other customers Lavae started shouting at me saying that I need to go somewhere else and talk. Then he yelled at me like I was his child and told me to shut up. I'm on this train for 35 hours. WHO Carrie's cash these days nobody does. This guy had me shaking trying to walk back to my seat. I can't wait to depart this Amtrak train. I will never ride this crap again. Customer service is lower than the dirt on the ground. What makes this issue even worse. This was an over grown man so you know he knew better. Ignoramus is the name for you Lavae guy behind the counter in the kitchen on Sunday coming from Kansas City going to LA. I told you I would report you Lavae and I'm not done … I'm sick of these companies taking your money and having no people skills it's time out for this. When you know better you do better Amtrak needs to get rid of this guy asap.

The worst experience ever! 6 hours in train to NYC right now and still don't know when We get back? Very bad service. None care of passengers. Never again.

They have no return policy they keep your money fraudulent they are absolutely scanners anyone that keeps your money is a scammer there is no other options I have tried over and over no response except all we don't return if that's not a scam then what is

First, I am a disabled veteran. I boarded the Amtrak 4:20 train from San Clemente Pier to Anaheim on 6/25/2022. My brother accidentally purchased a metrolink ticket vs an Amtrak ticket. We were traveling with 9 people and heading to the Angeles Baseball game. When he was boarding, the conductor, Matt Goldman or Goodman, who was extremely unprofessional, said he could not board with that ticket. We asked if we could use the app to purchase a ticket once we were on the train and he said that we couldn't and that he wouldn't allow it.

I have purchased many tickets on the app once I boarded after, and this was the first time this ever happened. In addition, there is no mention of being able or unable to purchase a ticket once on the train anywhere online, near a kiosk. The conductor also got in my face up close as if he was trying to intimidate me. He said, "are you boarding or not?" By the way the train was 15 minutes late already.

Just don't appreciate the rude behavior of an Amtrak conductor. I have a lot of respect for railroad employees. Matt Goldman/Goodman needs to be reprimanded for his behavior. I do not deserve to be spoken to the way he did. The next time I see him and he tries this SH** again, I will not be so polite! AmtrakFail#

Took round trip from Seattle to East Glacier and had a roommette. Was filthy and got fleas from the bedding and carpeting. Toilets were broken. Would not recommend.

I went online and purchased a ticket $48.00 on their website and it offered me insurance on their website so I was charged $55.08. Within the hour I called Amtrak to cancel because I decided to make other travel plans. The female rep I spoke to assured me my money would be refunded but told me I was only getting back $48.00. She told because they have nothing to do with insurance even though it was offered on their website. I waited 5 business days and no money was refunded even though I received a confirmation email that it would be. Called today and spoke to another ride rep Chris who said we have nothing to do with your refund. Didn't care about my email. Didn't try to escalate the matter to a manager. Was plane rude. In today's economy that was a lot of money to be out of. I'm sick to my stomach that no one wants to refund my money. Run Run Ruk from this company. They are thieves. Also I tried to upload proof and their system will not except the copy of an email. Smh Scam

Wanna make complain on staff in train and Washington train station of Amtrak.

The serving personal rude and don't know their job.

On my way, Nyc-Washington I carried a pet. During all trip the staff on train stress me and my dog out. The person in my car complained about me carrying the dog on my hand without asking any documentation of emotional support. In the end, when I said about certification for emotional support of my dog the same person allowed me to carry the dog. The person said that if this is emotional support I was no supppsed to pay fee for the pet.

By reaching Washington DC Union Station, I went to Amtrak Tickets Box to ask how I can return paid money for carrying the pet since the staff on train said I don't have to pay for emotional support animal. I met supervisor, the Mr Banks, who in emotional, far from professional way, start scream on me about Amtrak working just with service dogs and have nothing to do with emotional support. Mr Banks, called himself supervisor and resist to give any assistance with reaching out his farther management. I was so stressed out and confused by different information from different unprofessional staff of Amtrak. I just left in distress and called the hot line of Amtrak.

The lady on the phone with hot line of Amtrak told me about Amtrak no having special policy for emotional support animal but she said I allowed to carry the pet on my lap since it's emotional support. Also I asked to connect me to department in order to leave complain for Mr Banks. I never got the chance to reach the department because waiting on the phone line took more time than expected so I left request for call back. No one from Amtrak never reach me to make my complain about Mr Banks in life.

On my trip back to Nyc on 6:20am April 15 2022 from Washington DC I met again unqualified unprofessional rude staff of Amtrak. The lady ( unfortunately didn't get chance to get the name since she was stressing me out and acting rude), who met me in front of the train, ask me to close the carrying bag with the dog. For the first time on Amtrak staff asked me close the bag. On my question why she asked me to do that the lady start yell on me and advised me no to show up on her eyes and walk to the last car so she can't see me. I hope Amtrak has the cameras with recorded sound to track such unprofessionalism of the staff and stop abuse of customer.

Moreover, the website ask for release form for the pet. I haven't been ask for such form on traiN NYC-Washington 12 April 2022. On train Washington-Nyc 15 April no one ask me the form either. But in Union Washington train station theory in tickets box ask to fill the form and was asking no in nice way to show up if my carrying bag be able to close with my dog in. It was no great experience for my 7 month puppy, 6am in the morning, carrying her in and out as a toy, in order to show up the staff of Amtrak how works specialized for up to 16 pounds dogs bag. And I see no reason for this because no one ask anyway for the form on train itself. So why the staff of Amtrak stress out customers who paying for service in such way.

I'm asking to check all possible cameras in order to confirm all provided by me information above and consider my complain seriously and provide corresponding commission or discount for paid tickets on 12/15 April 2022 for me experiencing stress caused by staff of Amtrak.

I got most awful experience on train with my pet because the no clear policy for pets on Amtrak websites and regulations and lack of needed training of staff who presents company called Amtrak. Please consider my complain with fair and I'm gonna be waiting reaching me out Amtrak in order to resolve this issue.

They do not give a single $#*! about your time or schedule. They play by their own rules and make up the timing. What should have been a roughly 24 hour trip is now easily reaching 40. All because of waiting for a staff change, or using the same route as many freight trains. Absolutely unacceptable and I will never use Amtrak to travel again.