America's Best

Each lens is a bare burger with additional charges for each item. Blue light protection $$. Bifocal $$. No-line Bifocal $$$$$. Scratch resistant $.
Free exam maybe but my insurance wasn't accepted. Wasn't a big deal until i needed a retina specialist. I was told "their policy was 72 hours to place a referral ". Not my policy nor was I told what their policy was beforehand.

The 2 pair for $79 + free eye exam ended up costing over $400 plus trying to book me in their retina specialist that did not accept my insurance.

THINK TWICE BEFORE BOOKING AN APPOINTMENT

I usually go to a different eye doctor but couldn't get an appointment when I needed one. America's Best left something to be desired - namely the fact that the doctor told me I need two pairs of glasses - one for distance and one for reading - because "I'm too young for transitions." I almost bought one of the pair while I was there and was going to wait for the others, but it was going to cost $150 and I didn't have the funds immediately available. I'm really grateful I just took the prescriptions home - one of them is for the lowest possible strength of readers. +0.25 - not even sold in pharmacies because it's so low! I ended up buying the more complex prescription through another retailer for less and ordered some readers off of Amazon. What a scam! There was some unprofessionalism where the employees were complaining about their boss being off that day but still checking in with them a lot so they wanted her to leave them alone. I get the sentiment but don't say that to or in front of a customer. I really think they were trying to sell me two pair of $150 - $250 glasses, one of which was unnecessary.

Do not waste your time going to this place the people are rude they do not know what they're doing and it's a complete waste of time don't shop there. The glasses are cheap they scratch real easy or contacts suck

I contacted customer service over a month ago regarding a problem with my glasses. They sent me the wrong color. I have yet to hear back from them. I also had requested trials of contacts since they decided to change my brand, but have been waiting over a month for those as well despite being told it would only take a week. You have to lie and say you don't have insurance in order to be able to get the discounted prices of the glasses. I ended up paying $300 out of pocket for my glasses and they're not even designer glasses. If this would have been disclosed, I would have instead gone to another eye doctor and saved myself some money. The quality of the glasses is horrible they're very cheaply made.

I was greeted by all staff when I walked in, no waiting. W'Renley performed all the prior tests, she was clear & concise as to what to expect, she even wiped off the lens because I steamed it up. Dr. Suffolk was courteous, helpful & funny. What a great experience. Samm helped me choose my glasses and confirmed my choice. She was helpful & knowledgeable. The manager made sure everything was good. I will have to say I missed Mike, he wasn't there today. Will continue with Americas Best! Thank you!

You are wasting your money if you go to this America's WORST I mean America's Best America's best IS the WORST ever in customer service in filling the prescription in your glasses and contacts oh! And let's not forget the employees and more so the Managers especially that male DISTRICT MANAGER in San Antonio Tx. That handles/handled the Walzem store. He is from a different optical shop. As soon as I find out his name, his name will be mentioned.

DO NOT WASTE YOUR MONEY AT THIS HORRIBLE OPTICAL BUSINESS.

This place ONLY SELLS frames DISCONTINUED, DAMAGED and REJECTS

Bottom line, I spent $400 which included an eye exam and 2 pairs of glasses (1 computer and 1 distance). The distance glasses don't work for driving. I can't read road signs that are more than 30 feet away (just too blurry). I took the glasses back, and they couldn't do anything for me because 30 days had past since the eye exam. I complained to the main office, and here's the email I sent.

Hello,

I got new glasses from the Petaluma store, and the prescription was wrong. The glasses work well for close range (up to 30 feet), but things are blurry longer distance particularly for road signs. I went back to the store to explain my situation, and was told there's only a 30 day warranty.

The optometrist required a face mask during the entire exam, and her equipment fogged up from my breathing, so I would have to hold my breath at times. I felt rushed through the exam, and feel that's the reason why the prescription was wrong. I'm now having to take a $400 loss and will be going to another optometrist. Needless to say, I'm greatly disappointed with my experience at the Petaluma America's Best store.

Late with contacts, said give it about a week, been over 6 months! Americas WORST. I desperately needed them for school and they failed me. Awful awful awful.

I confirmed my appt twice (once via text and a phone call the day before). The day of the appt I got a call from Sandy advising the doctor could not make 5 appt if I could be there by 4 or reschedule. I work during the week and my son to whom the app is for works on the weekend so it is a task to get a time that works for both of us...My son had alrdy asked to leave early from work in advance so we could make the appt.I really did not want to reschedule.so I told her give me the 4 appt and I will call to confirm one hour before...then she says can you be here before 4.I said no...please leave my appt for 4...I will confirm before 3.At 2 I called back to confirm my appt and Sandy (the same person I had talked to previously) was quick to say I did not have an appt...after much push back...she agreed to leave the appt for 4. And I would try to make it before.wow...let me add I also filled out the form the day before...I would hope a customer would not have to go thru all this gymnastic to get an appt confirmed even when you agree to get there one hour earlier than your previous appt...Sandy could be more customer focused and put herself in the customer shoes if she will continue on this role...
From Andrea Kissimmee FL

I got 2 pair of glasses from America's best.i couldn't see out of them but they insist I get use to them.i asked for another examination. They insisted the glasses I got was what I needed but I could see out of them.they said they was going to charge me for the examination.i told them they said the examination was free.i was thrown out with out my glasses or money.its a scam to get u in for a free examination then charge you for it if u don't like what you get and I'm sure you won't be happy.save your self and go some where else.walmart eye center is way better

There is a reason they give you two pair for good price, you get what you pay for and by the end of the first year...your gonna need that second pair. Call me stupid, but I've been going there for several yrs. Same thing every time...don't do it, go to walmart

Branch in Menifee, Ca.
0n 11/12/2022, I ordered two glasses with all the perks with it and spent $689. I received a courtesy call from them the day after Thanksgiving asking me how my glasses are doing and if I need help blah blah blah blah. So I called them back and I told them that I haven't received any glasses which is the truth. So three different people put me on hold on the phone while they're searching. Then they told me that they would have never have released the glasses if I didn't pick it up. So, it's obvious to me that the error is on their part. But they are not taking that. So what should a person do that spent $689?
Roll over and take it?
Then, an hour or so later, the manager called and said that they found the glasses.
I literally cried when they 1st called me because it's very wrong and unprofessional. Your being accused as a liar without saying so.
So, good luck is all I say.

Went in April for eye exam and glasses. After 3 days had to take them back to have the nose piece replaced. 1 week after that had to stop at a eyeglass place to have the are put back on the glasses. 6 months after that everything is blurry the lenses are badly scratched and inorder to see thru the bifocal area I have to close 1 eye cause every thing is doubled visioned. I payed for the scratch protection that didn't seem to be on the glasses. They submitted a claim to my insurance when I was their leaving me with almost 300.00 balance to pay. 4 months later I am getting bills in the mail for over an additional 130.00. What makes it even worst is due to the quality of eye glasses they make I have suffered with migraine headache from the glasses for about 5 months now so if they think they will get another dime from me they are crazy. Their free eye exam is a joke cause that is part of what the 133.00 dollar bill includes. Makes it even worse is they refuse to fix the scratches. I highly advise people to don't use the America best eye place located in razor ranch area in Denton Texas.

This is what you get when you try and save a few bucks. I went to A.B on October 7th for an eye exam for contacts. They said it would take a week for the trial lens. They didn't come until November 3rd. Than they tell me that it's no follow ups on the weekend so I had to take a day off from work to go get my lens. Than while I'm on the highway driving to my appointment they call me and said the Dr had an emergency so they have to cancel my appointment. Than when I finally get my appointment and get my lens I already knew I was going to go somewhere else to get my contacts I just need my trial lens and my prescription. How the Dr wrote a whole other brand of lenses for me to wear after I told her the brand I've been wearing for years. Me not noticing it's a different brand on my prescription when I get to lens Crafters they tell me that the brand that doctor gave you cost $200 more than the brand you usually buy. They said unless that Dr changes the brand on your prescription we would have give you the more expensive lenses. I've called America's best and the Dr said the brand I use to used is discontinued. But lens crafters has them in stock. Now this Dr acting like she won't change it so I paid for an eye exam to get a prescription for contacts that I can't afford.

My name is Anna Bielan Torres and I'm very happy with my new glasses. They were very understanding with my first glasses why I didn't like them, but i think it was my lack of knowledge what i really ordered. But they didn't give me any hard time and today i picked up the very perfect glasses. Thank you sooo much!

Had been having problems with my eyes. Had gone to two other eye Drs. Still problems. Needed glasses so chose America's Best. Fairfield Mall Oh. Arrived early. They were always letting me know the people who went b4 me had appts. And that I was early. I understood. I was really excited when the Dr told me why my eyes hurt. None of the other Drs caught it. Thank You 'Dr Mendosa' you rock! And when the appt was over my tech 'Kate' took over with my glasses. She is a great tech. Helping me and really care-ing. I got three pair. One for distance. Reading. And a pair of mono vision.
I just went back to pick
Them up. Am over the moon with delight! Love them all! I can see once again! THANK YOU KATE N DR MENDOSA

This is by far the worst experience. Eye exam was great until you pick up your glasses/contacts. Wrong prescription for 2 of us and then didn't even bother to place the order a second time. They led us to believe that it would be 2 weeks. When we called for our order they dismissed us like trash not taking responsibility for their mistakes and then was hung up on multiple times bt the front desk lady. No apologies and I had spent over $600. What a joke. You lost a whole family for life.