America's Best

Hubby and I needed new glasses, so we believed the commercial of 2 pairs of glasses for $100, lol.
We spent over $600, my glasses have come totally apart on 2 different occasions, I also had a problem with my prescription.
I was having some double vision and I thought that maybe I needed another opinion, so I went to the Eye Institute at Vanderbilt. At this appointment, I was examined by the Ophthalmologist. She said that my prescription was wrong and was damaging my vision.
I called America's Best to inform them of the problem, and was told to bring the prescription and glasses in.
I took the glasses and prescription in today and the lady told me that my prescription was fine except for the fact that when they did the exam I was near sighted in my left eye, but NOW I'm far sighted in the left eye. Which means that the prescription is wrong, right?
But nooooo, she offered me the opportunity to purchase more glasses, but offered nothing to fix the issue.
So, you really think that I'm going to pay you to make me some more wrong prescription glasses?
No to America's Best, more like America's MESS!

I had a complaint for the treatment at Scherrerville IN store. Corporate office got involved immediately and made the manager aware which was not present the day of the incident. Kurtis is a problem solver. Couldn't ask for more than he did

Your company states that we will receive a comprehensive exam from a licensed Dr.
I don't think so. The doctor speeds through the exam flipping the letters to read so fast that it is impossible to ensure that the exam is comprehensive. Was not satisfied with this dr. I did see the same dr as last yr and the exam was the same as this year but thought I would give the company another chance. Sorry I did. Of course the glasses are no good. Your company is fixing them. I would advise that someone speak to the doctors and relate this issue
Thanks

I bought a $350 pair of DKNY glasses and they didn't even come with a case. The salesperson says "yea, people complain about that all the time". Well, maybe start giving people cases or tell them up front. Sales people care more about chatting than helping. I never even got a call when my glasses were ready. I had to call and ask.

Would give zero stars is possible...I went in for glasses, waiting for my appt, looking at glasses and was told the doctor was ready and said just give me a minute to make sure they have a frame I liked...Was told NO! You have to get the eye exam before I can find a frame...AYFKM! So I could go through the whole process and not find a frame I like? Avoid Like the plague as they just want your money and couldn't care less if you get what you want and paid for!...Un freakin believable! I'll would rather go blind before I step in a ABE again! Guess that's why the TERRIBLE reviews and why there was 3 people in the whole store, THEY GOT THE MEMO!

First time patient today, totally impressed. Optometrist took amazing great care of me, addressed my keratoconus, gave me a referral to a specialist and took the time to talk to my about my dads upcoming cataract procedure and he's not even a patient of theirs. Connie took great care of me while picking out frames and getting them ordered. Columbus, IN you guys are wonderful. I will make the hour drive again for my kiddos when it's time for them to get their next exams.

Went in and had them precheck my insurance and got all the facts. Seems like it was a con from the word go. They were trying to charge me 459. For
Lenses that is straight lenses with bifocal. When I declined because they couldn't break it down I left with the frames. Seems they maxed me out on the frames. Insurance said they charged me as if they had used the prescription and advised me to go back and request a refund. I went in and got dirty looks and had a 20 minute wait. The GM was barking at me and they did a refund rude and not happy. Same glasses same prescription down the street I Had 15. Out of pocket. Lot different than 459. For the same identical item.

America's Best in 6141 N. Lincoln Avenue Chicago, Rosa H. Was a great help in finding and choosing a very good deal of eye glass frame which really fits my wants and needs, not to mention yet her aiding me getting the details of my own vision insurance. She's worthy of such appraisal. That includes the whole service of this America's Best particular location as well. Thank you and I plan of coming back for my next vision service as needed also with recommended friends.

Rosa provided me with a first class service. I would not have thought of using my insurance had she not asked me to give it a try. She helped me find a way to optimize my benefit. She helped find my frame. She patiently discussed all the details of my options to assist with my decision-making. Best of all, we sealed the deal and I am as happy as a clam!

First, I would like to say the employees who have helped me have been very nice and helpful but, the products they offer at America's Best are garbage. I also need to mention that the events I am describing below occurred within a 4-month period. I purchased two glasses, one of which was sunglasses. I selected the "Nike Adrenaline" frames. These frames kept breaking in the exact same place without any type of impact. After the third set of broken frames, they told me the frames had been discontinued. I was then told that if I wanted to get my glasses replaced, I would need to pay for new frames and lenses because the lenses from the Nike frames would obviously not fit a different set of frames. I have owned several glasses in my life and the only time I have ever broken a set of frames was once when I was skiing. My recommendation for anyone looking to purchase new glasses would be to stay away from America's Best.

I want to give a 5 star rating for Cherish, the sales person at the America's Best store in Federal Way Wa.
I had an appointment scheduled for Tuesday January 3,2023 and everyone was very professional, friendly, and helpful through the whole process of eye exam and ordering new glasses.
Cherish helped me pick out frames that fit my head and face, placed the order for the new glasses and explained pricing and the whole ordering process. She is a fairly new employee and seems to know what she is doing and talking about. She deserves a HIGH RATING at her job. I HIGHLY RECOMMEND her and this store if anyone is planning to purchase glasses.
Thank you Craig Bjelland very satisfied customer.

Tanya parks was my doctor did an excellent job...also the slaes associate brian helped me so much so nice and took his time to make sure i was satisfied i appreciate good help,,this was store 5506.i will go back to get more glasses in the future i recommend this location.205 west 87th street.Sherman plaza

I went in and paid for eyes exam and glasses. I was constantly badgered into upgrading my plan. I was told that my glasses would be ready for pick up in seven day. They called me in 4 days saying my glasses was ready for pick up. I picked them up only to learn that I was given a set of Demo. I took them back and was asked how I got these glasses because they were demo glasses. And that no one on their staff would have given me demo glass. Guess they were saying I stole them. After find out that a staff did give them too me. I was told that they would rush order my glasses to be done and sent back. It's been two weeks. I called to inquire about the delivery of my glasses and they are telling me it will be seven more days before I get them. 3 weeks I have been without the glasses I paid for. They need to change there name to American Worst.
Frank Holley.
PS Then they lady I spoke with had the nerves too tell me I was calling with and attitude. After the service they rendered. Who wouldn't have an attitude.

I went to the location@ 13th and Walnut Ave in Philadelphia and had a wonderful experience! They were so very nice and helpful. Jenny helped me pick out a pair of DKNY frames. Her energy is contagious She's the cheerleader of the store When you finish with your eye exam, let Jenny hookyou up with some frames

Took them 6 months to get a trial contacts...one pair. When I ordered my new contacts they weren't in stocks and didn't email me for 3 weeks. The pair they gave me in the office ripped so I had to go back 3 times. Finally just got my new prescription 8 months later and the prescription is so off. They gave me both with astigmatism but I've never had astigmatism in my left eye before. So frustrated with this company I could scream.

I called on December 15th to try to understand why I booked online to buy two glasses and get an eye exam included. And I spoke with the attendant, I think Patricia, she didn't know how to answer me, she said that I did the exam for $99 and it didn't include the glasses. I asked again why if I scheduled something else and she said she wouldn't keep going back to it and hung up the phone on me and won't answer me anymore. I had asked for contact lenses because I saw on the website that I could choose and without my permission she canceled my order and did not answer me. It was in Parker

Muy 500$ glasses began to rust within 2 weeks. Told because I sweat too much. Glasses began to "fogup" within a year. Cannot be cleaned.2.1 reviews? Too high!

Some people are uncaring and borderline just rude. They don't seem to know what they are doing. I had to go back to them for a retest because they got my prescription all wrong the first time then I've had to wait over three weeks for my remake in order to to get my glasses just to find out they haven't even submitted the work order to the lab yet. Now I have to wait another 2 weeks to get them. Very inefficient and uncaring staff. I would not recommend them to anyone and I will not be going back.