Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of American Trucks

American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
How would you rate American Trucks?
grey stargrey stargrey stargrey stargrey star

American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

quality
361
This company responds to reviews on average within 6 days

Instant Feedback

47,116 reviews

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
Follow Gary R.
Unfollow Gary R.
Share Review
Report Review

Tazer DT. Does what it says it does
December 11, 2022

Install was very easy. Going through all the options is easy however some settings are a bit confusing. I setup all my options and install within 1 hour. If you are looking to make lighting changes and other changes like tire size this is the product to do so.

Date of experience: December 11, 2022
Colorado
1 review
0 helpful votes
Follow Cory X.
Unfollow Cory X.
Share Review
Report Review

Impressive service
December 11, 2022

Website is laid out well and user friendly. Experience so far has been painless. Shipping was quick even with the holiday shipping uptick.

Date of experience: December 11, 2022
Ohio
1 review
0 helpful votes
Follow David X.
Unfollow David X.
Share Review
Report Review

AFE filter 7.3 gas
December 11, 2022

I was looking for the AFE replacement oil for air filter to purchase with order. Couldn't find it on website

Date of experience: December 11, 2022
Rhode Island
1 review
0 helpful votes
Follow David S.
Unfollow David S.
Share Review
Report Review

Sucess!
December 11, 2022

Very quick delivery.
No problems and a very fair price.
Glad to avoid amazon sometimes and support others.
Amazon was advertised cheaper. I don't care.

Date of experience: December 11, 2022
Tennessee
1 review
0 helpful votes
Follow Dennis H.
Unfollow Dennis H.
Share Review
Report Review

Headlights
December 11, 2022

Ordered headlights for my ram a few weeks ago. Installed them and they look great. I got them within 3 days. The price was very satisfactory so when a friend wrecked his truck I ordered another set because he also liked the deal I got with American Trucks.

Date of experience: December 11, 2022
Oklahoma
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

Super Fast Delivery
December 11, 2022

This is the 3rd item I've purchased from American Trucks. Excellent products, amazing delivery times so your modifications can personalize your truck as you want them to be. Every time, the product was delivered in a couple days, not a week. Amazon Prime only wishes they could be as fast. American Trucks has almost everything you need to get the job done. Easy to install, watch the videos.

Date of experience: December 10, 2022
New York
1 review
0 helpful votes
Follow Amanda E.
Unfollow Amanda E.
Share Review
Report Review

First purchase
December 11, 2022

All good, shipped fast good product. They have a lot of stuff in stock

Date of experience: December 10, 2022
Ohio
1 review
0 helpful votes
Follow Richard Q.
Unfollow Richard Q.
Share Review
Report Review

Tag light upgrade.
December 10, 2022

Easy plug and play fix for tag lights. Love the clean look

Date of experience: December 10, 2022
California
1 review
0 helpful votes
Follow Bryan W.
Unfollow Bryan W.
Share Review
Report Review

Great Customer Service
December 10, 2022
Updated review

Always great, no matter how you look at it! I always have what I need, and I always get it within three days!

Date of experience: December 10, 2022

Great; as always!
October 20, 2022
Previous review

Great; as always!

Date of experience: October 20, 2022
Wisconsin
1 review
0 helpful votes
Follow Karl K.
Unfollow Karl K.
Share Review
Report Review

Quick and easy Great product, looks good under hood. But did not come with one rubber coupler needed for instal.had to measure pipe and get a Specture from auto zone. For this price all needed material should come with product. Because of missing or not included coupler I'm giving a 4. Star review.

Date of experience: December 10, 2022

Quick and easy
December 3, 2022
Previous review

Quick and easy

Date of experience: December 2, 2022
California
2 reviews
0 helpful votes
Follow Ed P.
Unfollow Ed P.
Share Review
Report Review

Shackles
December 10, 2022

Your store has everything, so I knew I had no worries. I chose, and then watched your video. There was never a complication.

Date of experience: December 10, 2022
Illinois
1 review
0 helpful votes
Follow Jason R.
Unfollow Jason R.
Share Review
Report Review

Return
December 10, 2022

I had purchased some headlights and taillights from American truck but ended up finding out the taillights would not work do to vehicle design so had to return and American truck made it so easy to return the product without any hassle. Very impressed with that experience. Also the headlights worked out perfectly and look amazing

Date of experience: December 10, 2022
California
1 review
0 helpful votes
Follow Mark J.
Unfollow Mark J.
Share Review
Report Review

Shady company.
January 8, 2023

Ordered on December 7th a bull bar for my truck, it said it was in stocks. So I bought it. Free shipping. I get a email later and it said it was going to ship on December 21st. I called up and asked if it was in stock why so long to ship it out. That's what there supplier is saying. So I canceled my order, all is good. Oh wait...so 2 days later I get an email saying my package will be delivered today. You have to be kidding right? This is why they are shady. Nobody answered my question on how this happened and why all of a sudden after I canceled it now its being delivered. They are a joke. Never ordering again.

Date of experience: December 9, 2022
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Illinois
1 review
0 helpful votes
Follow Josh D.
Unfollow Josh D.
Share Review
Report Review

Makes a difference
December 9, 2022

I was a bit unsure how this would really work but when I could get the item at a reduce price I pulled the trigger. Changes the sensitivity of the output of the signal to the pcm. I have tried all the settings and sport+ will spin the tires no problem. Can't wait to try when towing my camper.

Date of experience: December 9, 2022
Texas
2 reviews
0 helpful votes
Follow William N.
Unfollow William N.
Share Review
Report Review

Very fast shipping and best price!
December 9, 2022

Product availability, timely shipping, and very good price

Date of experience: December 9, 2022
Massachusetts
2 reviews
0 helpful votes
Follow David Z.
Unfollow David Z.
Share Review
Report Review

Quick and easy
December 9, 2022

Found everything I needed. I had a question and customer service answered my question quickly. All around great experience.

Date of experience: December 9, 2022
Virginia
1 review
0 helpful votes
Follow Richard O.
Unfollow Richard O.
Share Review
Report Review

Will be back for more.
December 9, 2022

Fast delivery & the part came well packed and ready to install.

Date of experience: December 9, 2022
Illinois
1 review
0 helpful votes
Follow Lindsey L.
Unfollow Lindsey L.
Share Review
Report Review

Thank you
December 9, 2022

Thank you, this is what my dad wanted for christmas.

Date of experience: December 9, 2022
Texas
1 review
0 helpful votes
Follow H S.
Unfollow H S.
Share Review
Report Review

Great Service
December 9, 2022

I wasn't sure if something would fit so I asked through chat. Received a call from a rep within 10 minutes to answer all my questions.

Date of experience: December 8, 2022
Texas
1 review
0 helpful votes
Follow Cheri E.
Unfollow Cheri E.
Share Review
Report Review

Great service
December 9, 2022

Perfect. Great choice. Fast delivery. Good communication

Date of experience: December 8, 2022