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American Trucks

4.4

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,315 reviews

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Florida
1 review
0 helpful votes
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Upsetting
February 2, 2023

I ordered the wrong part and within an hour of just ordering you tried canceling and they tell me I can't cancel my order because it's been shipped. I've never in my life heard of an order shipping within less than a hour of ordering. They pretty much told me that I have to wait but there is no way of me canceling. This is ridiculous.

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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Ram parts and accessories
January 3, 2023

American trucks always has what I need and even with the exchange in money from Canadian to US currency. It's still cheaper. Parts are accurate and fit perfectly every time

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Florida
2 reviews
2 helpful votes
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Exactly as advertised.
January 3, 2023

The Ranger running boards arrived in the amount of time promised. The product was in good condition and exactly as advertised. The running boards were installed by me in about an hour without any modifications required.
I would recommend this business to anyone.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Idaho
1 review
0 helpful votes
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Wrong part
February 2, 2023

I received the wrong part and was told it was the right one which it was not. It is being sent back today for a full refund.

Date of experience: January 3, 2023
New York
1 review
0 helpful votes
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My order of headlights and taillights arrived on different days. The headlights arrived on the 29th and were as ordered in good working condition. The taillights were delivered on the 31st and when I opened the box, the driver's side light had a large crack running across its red part of the lense. I contacted American Truck on Jan 2 and spoke with Heather ext. 214, she apologized for the inconvenience right off and handled my request for return and replacement quickly. The taillights were a drop ship directly from a different company so I had to wait until that company got the delivery notification to American Trucks from Fed Ex. I recieved my email with return label and notification of replacement shipped thst same evening. I appreciate the great customer service and Heather's professionalism.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Tennessee
1 review
0 helpful votes
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Disappointed in the tailgate cap was a 1/4inch short each side and had one of the fasteners broke off. Would have been very pleased if the cap would have fit.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

New York
1 review
0 helpful votes
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Quality Products
January 3, 2023

I ordered from your company before. The Tri-Fold Tonneau cover I purchased was easy to install and looks great. I am looking forward to installing the rear wheel liners I just received.

Date of experience: January 3, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Oregon
1 review
0 helpful votes
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Great buying experience!
January 3, 2023

Everything went smooth when buying what I wanted from American Trucks! Received my item fast with no issues at all.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Colorado
1 review
0 helpful votes
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Rancho RS5000
January 3, 2023

Easy ordering process and received shocks in good order. Second time using the Ranchos, easy install. Except for the red boot, hard to get that over the end of the shock. Also funny the stickers are just crammed into the box and crushes by the shock (Didn't plan to put them on anyway).

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Florida
1 review
0 helpful votes
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Positive
January 3, 2023

Everything was fine with my purchase thank you very much guys.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Arizona
1 review
0 helpful votes
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Upper control arms upgrade
January 3, 2023

Great experience searching and ordering on the website. Shipping was fast. Quality product.

Date of experience: January 2, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your feedback!
If you would like to discuss your review, please feel free to reach out.
I hope to hear from you soon.

Amy
Ext 257

Texas
2 reviews
1 helpful vote
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Exactly what I ordered!
January 2, 2023

It showed up quicker than expected, everything was packed well, description was spot on. Installation was pretty easy, took very little time. Looking forward to ordering more to continue my build!

Date of experience: January 2, 2023
South Carolina
1 review
0 helpful votes
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Happy customer
January 2, 2023

Shipping was extremely fast. Prices were very reasonable and the parts were as advertised. Wouldn't hesitate to order again.

Date of experience: January 2, 2023
Kentucky
1 review
0 helpful votes
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Quick and easy
January 2, 2023

They always seem to get packages here within three or four days haven't had a problem yet and I've ordered eight or 10 things from them

Date of experience: January 2, 2023
North Carolina
1 review
0 helpful votes
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Perfect look!
January 2, 2023

I was looking to upgrade my fog light for my 15 Denali. These are perfect, Thank you AT!

Date of experience: January 2, 2023
New York
1 review
0 helpful votes
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As expected!
January 2, 2023

Tonneau cover arrived as expected. Only complaint is the included instructions weren't clear being that I have a short bed Chevy, you have to use a factory hole to through bolt the latch bracket. Would've been nice if that was stated, instead I was left thinking it wouldn't work for my truck and spent an extra 15 mins searching the internet for an answer. All in all seems like a well built cover for the price!

Date of experience: January 2, 2023
Texas
2 reviews
0 helpful votes
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2018 Ram 2500 alpha rexx luxe
January 2, 2023

LUXX-Series LED Projector Headlights; Alpha Black Housing; Clear Lens
Lights were priced great and were shipped to my house in 3 days. The quality of the lights were great! I love the way they look on my truck!

Date of experience: January 2, 2023
Arkansas
2 reviews
0 helpful votes
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Great product
January 2, 2023

Good price and easy install! Website was easy to navigate and I was able to use paypal.

Date of experience: January 2, 2023
Georgia
1 review
0 helpful votes
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Always used
January 2, 2023

I used American trucks for about 90% of the aftermarket parts on the truck, 2013 ford f-150 and a majority of the truck isn't anywhere near stock

Date of experience: January 2, 2023
Ohio
1 review
0 helpful votes
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Wheels
January 2, 2023

Parts are satisfactory. Delivery left them at bottom of driveway, out of sight of my house.

Date of experience: January 2, 2023