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American Trucks

4.4

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From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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This company responds to reviews on average within 6 days

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46,981 reviews

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Maryland
1 review
0 helpful votes
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Bad experience there is no way to have answers to make return

Date of experience: April 9, 2023
Amy D. — American Trucks Rep
over a year old

I am so sorry to hear you need to make a return.
I reviewed your order and I see that you have spoken to
Our customer service.
If you need anything else, please let us know.

Amy
EXT 257

Florida
1 review
0 helpful votes
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Order mix up
April 10, 2023

My first order, March 20, was for a driver's side tail light assembly with a chrome housing, as shown online and in the order confirmation email. I was pleased with the process and shipping time, but when it arrived, it was the tail light with the black/smoke housing. I contacted customer service to explain what happened (I even submitted a photo of the tial light on the truck next to the item I received, and they promptly issued an RMA and a label. They said the correct part (with the chrome housing) would be sent as soon as they received FedEx confirmation that the part had been shipped back. Easy and quick process. I got an email confirming that the item (tail light assembly with a chrome housing) had been shipped. Within a few days (again, great shipping times) the replacement item arrived. Great. But when I opened the box, I saw that I had received the same item, the tail light assembly with the black/smoke housing. Rather than try to explain, again, the mixup, I simply ordered a passenger side tail light with the black/smoke housing so I at least would have matching sides. The new order arrived and I have matching tail lights. So, my experience cost a little more than I had planned, but in the end it worked. I say that with one caveat; I have not yet installed them. I have faith that everything will be fine.

Date of experience: April 9, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257

Florida
1 review
0 helpful votes
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F150 Fender Flares
April 9, 2023

Good price, quick shipping and delivery. Would have rated 5 stars, but driver side rear fender flare was scratched when it came out of the box. American Trucks did issue $75 refund as I already had them installed and did not want o remove to have to reinstall a new set.

Date of experience: April 9, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your review. If you have any questions or would like to discuss- please feel free to reach out.
I hope to hear from you soon.
Amy
EXT 257

Oklahoma
1 review
0 helpful votes
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Exactly what I wanted
April 9, 2023

I ordered an open box item to save a few dollars and it came exactly as described

Date of experience: April 9, 2023
Florida
1 review
0 helpful votes
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Delivery and products are always outstanding love ordering from this site

Date of experience: April 9, 2023
California
1 review
0 helpful votes
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The return process via your website is terrible. I added all the required pictures and still couldn't get it to accept it. I had to wait for the email from your company then I was able to add the required pictures

Date of experience: April 9, 2023
Illinois
1 review
0 helpful votes
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Lift kit cancalation
April 9, 2023

I ordered a lift kit for my truck but I made a mistake and ordered the wrong thing. Who ever I spoke to was very accommodating and handled my cancelation quick. Great experience and I will definitely be ordering more items.

Date of experience: April 9, 2023
California
1 review
0 helpful votes
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Rough country seat covers
April 9, 2023

Very pleased with the seat covers, fit nicely on seat, not on console, they weren't made for the opening center seat panel, but thats not what I was trying to protect I would have bought them for just the seats any way.

Date of experience: April 9, 2023
Arkansas
1 review
0 helpful votes
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Satisfied
April 9, 2023

I received my order promptly. Everything was easy to install and works as described.

Date of experience: April 9, 2023
Massachusetts
1 review
0 helpful votes
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Part arrived ---l
May 9, 2023

-late but in good condition --- easy installation---would have liked it better if it was made in America!

Date of experience: April 9, 2023
Amy D. — American Trucks Rep
over a year old

Thank you for your review!
If you would like to discuss, please reach out.
I hope to hear from you.

Amy
EXT 257

Kentucky
1 review
0 helpful votes
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2016 Ford F150 5.0 4x4 Starter
April 9, 2023

Good quality and reasonable price. $100 cheaper than local parts store and it was new not a reman. Arrived 3 days earlier than expected. Took 1 hour to put in. Definitely worth it.

Date of experience: April 9, 2023
Missouri
1 review
0 helpful votes
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When you need it fast…
April 9, 2023

Order from American trucks! Ordered an ATS turbocharger for my poor ailing 2014 F250 6.7 on a Saturday and received it on Wednesday! Currently in the process of installing so I cannot provide a review or pics on the product at this time but will in the near future! 100% recommend American Trucks for getting what you need when you need it!

Date of experience: April 9, 2023
Maryland
1 review
0 helpful votes
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Great for a carpenter plenty of storage space and can still put plywood ext on top of it.

Date of experience: April 9, 2023
Massachusetts
1 review
0 helpful votes
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Great parts
April 9, 2023

Parts fit great but ran in a problem in disassembly

Date of experience: April 9, 2023
Virginia
1 review
0 helpful votes
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Pittman arm
April 9, 2023

5 star service from start to finish. I will be doing future business with American truck

Date of experience: April 9, 2023
Indiana
1 review
0 helpful votes
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Awesome
April 9, 2023

Order got here within 4 days of me placing it. Fits like it said it would no charge on the shipping why wouldn't you choose this site

Date of experience: April 9, 2023
Tennessee
1 review
0 helpful votes
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Fast shipping quality parts
April 9, 2023

What more could you ask for highest quality parts at a reasonable price and shipped super fast!

Date of experience: April 8, 2023
New Mexico
1 review
0 helpful votes
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Good
April 9, 2023

It was great, and apparently I have never been on live television before.

Date of experience: April 8, 2023
Washington
1 review
0 helpful votes
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Fully satisfied
April 9, 2023

Fast and easy ordering. Delivered on time. Easy installation. Looks great on the truck.
Enough said!

Date of experience: April 8, 2023
New Mexico
1 review
0 helpful votes
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Good service
April 8, 2023

Found this company by pure luck, you had everything I needed in stock and shipped same day. Everything came in undamaged and way sooner than expected. I'll definitely keep you in mind when it comes to projects down the road.

Date of experience: April 8, 2023