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From the business
A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.
American Trucks Reviews Summary
The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Overall experience was positive. Items were shipped and received in a timely manner to
The service was awesome, delivery was fast.
Have not had a chance to install yet. I'm sure it will go as explained. Thanks.
I received the fender flares. Just to let you know, the box was completely open, not sure how the flares stayed inside. I haven't checked for damage yet.
Everything as described and very fast shipping. Would buy from again.
Sent me the incorrect ladder rack. Directions in the box were extremely poor. After installing 80% of the rack i figured out it was the wrong rack. Box labels were torn up in shipping so half the part number was missing. After a few phone calls i had to uninstall everything, fully repackage every nut, bolt and part into the box, reseal it, take photos and then drop it off at a Fed Ex center to get it returned. Pain in the butt not caused by my doing. Mistakes happen though.
I purchased this as a present for my adult daughter and she is exceptionally happy with it! I showed her the same product that I have in my work vehicle and told her how happy I am with it, so she wanted one for herself.
Thank you American Trucks!
Purchased a Flowmaster Outlaw dual exhaust from American Trucks and also purchased the optional installation. I was a bit leery of purchasing installation but once I called Install Connect, they eased my mind and set me up with an incredible installer, Globex Performance in Toms River, NJ. These guys were 100% the best of the best. The install went flawless and I couldn't be happier.
Not having local businesses, Online Shopping for new wheels for my truck was driving me crazy. I had a suspension upgrade and wanted a specific look but didn't have the experience or knowledge to select the right set up. The more I read the more confusing it was. I absolutely didn't want to make a mistake. I finally just decided to call AT and they knew instantly what I was talking about. Set me up with a set of wheels and tires mounted and balanced with sensors. All I had to do was get them put on and sensors reset. DONE! Shipping was super fast and fortunately no damage. I'm very pleased
Very user friendly and quick & easy. Right part at a reasonable price.
Thank you I still need an email of wear to install since I payed for installation
Thank you for your feedback.
I see you have reached out to our customer service.
If you have any questions- Please let me know.
I would be happy to help.
Amy
EXT 1257
Finding what I needed was easy using the sites tools. Tires came already mounted and balanced with tpms installed for me. Very convenient.
Super simple process, quick delivery, and excellent service. Will continue to buy from here again.
Rough country cai was damaged when received. Manufacture damage. Return # *******.
I pull a 29 foot camper and the factory shocks just always seemed weak, added the 5100 series Bilstein shocks and they made a huge difference in towing without sacrificing ride when I wasn't towing
The ordering was effortless and the product received is exactly what was described. Shipping was quick.
Damaged fender flares. Disappointed. Have to send back. Not sure if I'll order from there again.
I am very sorry to hear that.
I see you spoke with our customer service and
We have you all set up for a replacement to go out.
If you have any questions- Please let me know.
I would be happy to discuss your experience with you.
Amy
EXT 1257
Very easy transaction on time delivery.Son installed for me makes the truck look a lot better.Love the LED bulbs.Purchase looks like it could cost a lot more
Came in the mail with scratches and does not truly fit, it needed for me to apply a heat gun to rewarp the plastic to fit the body correctly. (this is for the 2013 Ram 1500)
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am so sorry to hear about your experience.
I have left you a voicemail. Please let me know if you
Have any questions.
Amy
EXT 1257