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American Trucks

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

A tried and true appreciation for a pickup comes from deep within. Whether sparked by work necessity and hauling loads or simply the ever improving style of the F-150, Silverado, RAM, and Sierra, incorporating personal touches is a must. Exceptional knowledge, first-class support and quality upgrades for comfort, function and fun is what AmericanTrucks prides itself on. We are passionate enthusiasts whose customers are the number 1 priority.


americantrucks.com
Paoli, Pennsylvania, United States
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American Trucks Reviews Summary

The company has garnered a reputation for strong customer service, with many customers praising the helpfulness of staff and the ease of navigating the website. Positive sentiments often highlight product quality and prompt shipping. However, concerns arise regarding order discrepancies, missing parts, and inadequate quality control, leading to frustration over returns and unresolved issues. While many customers express satisfaction with their purchases, a notable portion report significant challenges in receiving complete and accurate orders. Overall, the company demonstrates potential for excellence but must address quality assurance and customer support to enhance its reputation further.

This summary is generated by AI, based on text from customer reviews

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47,140 reviews

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New York
1 review
0 helpful votes
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Door seal moldings.
August 21, 2024

Excellent for. Great quality. I highly recommend this for anyone looking for new rubber door seals

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Great
August 20, 2024
Updated review

Have been ordering from AT for years now and am always satisfied with the products. I recommend you to all my friends.

Date of experience: August 10, 2024

Easy to find products
June 24, 2024
Previous review

Easy to find products

Date of experience: June 13, 2024
New Jersey
1 review
0 helpful votes
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See my comments
August 20, 2024

So far so good.
I have received my order.
But it hasn't been installed yet.
If I have any issues, I will be happy to let you know.

Date of experience: August 10, 2024
Nebraska
2 reviews
0 helpful votes
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Stillen air intake
August 20, 2024

Stillen air intake for a 2024 Chevy LT Trail Boss. Heavy duty piece. Looks great. You don't need to re drill holes like every other review states. Place a clip on one side, press down and pull to the other side of the intake, and you will be able line up the holes. Also noteworthy, the intake does not interfere with the Aero shutters, which many people have had issues with. As to functionally I have not have had it long enough to see a difference yet.

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
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Banks exhaust kit
August 20, 2024

They were fast on shipping. The part were right the first time.

Date of experience: August 10, 2024
Pennsylvania
1 review
0 helpful votes
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Very nice
August 20, 2024

Loved how quick the delivery was and how good the quality of the products

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Happy with my product order.
August 20, 2024

Pleased with timely delivery as well as Pleased with product ordered.

Date of experience: August 10, 2024
Wisconsin
1 review
0 helpful votes
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Toneau cover order
August 20, 2024

Easy to order online. Prompt processing of order. Received shipment in four days of my order. Exceptional!

Date of experience: August 10, 2024
Florida
1 review
0 helpful votes
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Very happy with the product in question and the shipping was very quick as well. Install was simple and relatively quick for two guys doing it without a lift.

Date of experience: August 10, 2024
North Carolina
1 review
0 helpful votes
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👍
August 20, 2024

Very thing was very professional shipping was right on time price was very reasonable

Date of experience: August 10, 2024
Texas
1 review
0 helpful votes
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Great leveling kit
August 20, 2024

Follow the instructions. When they say to remove the bolts from the lower strut mount, do it. An air hammer would have come in handy. It would have been nice if the kit came with new hardware for the lower strut mount.
Satisfied with the kit other than that.

Date of experience: August 10, 2024
Ohio
1 review
0 helpful votes
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Reliabale place to buy from
August 20, 2024
Updated review

Baught a out every part on my truck frome this company. Nothing but good. Besides a few returns but it was no issues. Definitely worth it.

Date of experience: August 9, 2024

Great delivery on time, but...
February 4, 2024
Previous review

Bumper arrived damaged. I don't know if it was the shipper or American truck. But I will be reaching out.

Date of experience: February 3, 2024
Pennsylvania
1 review
0 helpful votes
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Satisfied
August 20, 2024

Arrived on time and exactly what I ordered! I will order from this company again

Date of experience: August 9, 2024
South Carolina
1 review
0 helpful votes
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Excellence
August 19, 2024

Service is excellent an great selection of parts which I like. Once I places my order I was notified of my order being processed.

Date of experience: August 9, 2024
Missouri
1 review
0 helpful votes
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Expediate service
August 19, 2024

The parts ordered came as advertised. Will use AT again. Thanks!

Date of experience: August 9, 2024
New York
1 review
0 helpful votes
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False shipping claim
August 19, 2024

Was promised 2 to 3 day shipping, my order didn't seem to leave the warehouse until 2 or 3 days after and now my expected delivery date isn't until 7 days after ordering.

Date of experience: August 9, 2024
Ohio
1 review
0 helpful votes
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Bugs held ll
August 19, 2024

Received in timely mater all parts to install was complete very easy to install

Date of experience: August 9, 2024
Georgia
1 review
0 helpful votes
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BakFlip MX4 - 2017 2500 Silverado
August 19, 2024

I do not recommend purchasing this product, over the years I've had two extang models on other trucks and after installing both of them and utilizing them for years I am used to quality products, upon purchasing another vehicle (2017 2500 silverado) of course I needed another cover. This cover "looks" good and comes in neat packaging, however the product itself is absolutely out of its price bracket. The rails are very flimsy and do not seat properly along the bed (yes I know how to install) and non of the latches want to co-operate with the rails, the folding style of this bed cover will pinch your fingers as where my other covers would never. The plastic pieces for this cover were already falling off, the brackets that hold the support rods came broken and after an hour of attempting and hoping this product would work, something clicked in my head as to where I was no longer comfortable with making a $1200 product "work" so I am returning my purchase and going to another website where the Extang model that is quality, is sold. Nothing against AT... They have always been great and have an amazing support team. My personal opinion, too much plastic. I have no idea how this cover is up so high in price with such low quality, after purchasing I see there is many forums where the issues are laid out, If I had done my re-search I wouldn't be submitting a negative review, or be dealing with a return with a lengthy process where I am now going to have to wait 10-days to purchase another cover and wait another 3-days for it to be delivered, yay.

With all that being said, this may be a better product for other model trucks, just not this one.

Thanks,

Date of experience: August 9, 2024
Florida
1 review
0 helpful votes
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Outstanding service
August 19, 2024

Mr Mike Blackport when beyond, he took care of me and explained everything that I need to know. Thanks Mr. Blackport, Outstanding Job

Date of experience: August 9, 2024
Washington
1 review
0 helpful votes
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Friendly, informative, and thorough.
August 19, 2024

Great customer service...I actually spoke to a person! They answered my questions and helped me identify what I needed. Now we'll see how the installation goes...

Date of experience: August 9, 2024