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AmericanMuscle

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!


americanmuscle.com
Founded in 2003
Malvern, PA, United States
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AmericanMuscle Reviews Summary

The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.

This summary is generated by AI, based on text from customer reviews

quality
280
This company responds to reviews on average within 6 days

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35,343 reviews

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Texas
1 review
0 helpful votes
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My purchasing experience
August 4, 2022

Although my order was lost the customer service and feedback was phenomenal the staff stayed in constant correspondence with me and even refunded me my shipping cost customer service assured me that my package would arrive on schedule and it did excellent customer service

Date of experience: August 3, 2022
Illinois
2 reviews
0 helpful votes
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Great experience
August 4, 2022

Placed my first order for a couple of products. Communication was great. Shipping was fast. Packing was perfect. Would buy from again!

Date of experience: August 3, 2022
New Jersey
1 review
0 helpful votes
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Pa alternator
August 3, 2022

Fast shipping as always. My go to place for my mustang.

Date of experience: August 3, 2022
Alabama
1 review
0 helpful votes
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Packaging
August 3, 2022

Packaging could have been much better, loose header, gaskets and wiring and header flanges all just put in the box

Date of experience: August 3, 2022
Missouri
1 review
0 helpful votes
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Terrible customer service
September 2, 2022

I placed and Oder with them and ever since they charged me for the order, I have had no real updates. Was supposed ship out 5 days ago and nothing else. Online chat has no real answers and follows the usual script. Said I will be contacted in 2 to 3 days when they may have a tracking number. So, that means they are pushing for more than the time frame given. Cannot cancel because it's "locked in" for shipping.

Date of experience: August 3, 2022
New York
1 review
0 helpful votes
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Nice Quality - challenging fut
August 3, 2022

Order a solid aluminum machined shifter knob, Mach 1 style, for my 2002 GT. Gorgeous appearance and well-made. The challenge was getting it to fit properly on the shift lever. They provide a nut that should be threaded on the lever prior to the shifter knob. Once done, the shifter knob doesn't sit low enough on the lever. Instead, I had to insert a filler piece inside the knob itself, and used a plastic drywall anchor. Then, I was able to screw the knob down firmly and tightly on the threaded shift lever. My makeshift solution seems to work, but wish more thought had been given to threading and properly seating the shifter knob on the standard, OEM shift lever.

Date of experience: August 3, 2022
Tennessee
1 review
0 helpful votes
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BMR Panhard Bar
August 3, 2022

I got my order earlier than expected which was very helpful. I've only had good experiences with you guys. Thank you!

Date of experience: August 2, 2022
Iowa
1 review
0 helpful votes
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Satisfied customer
August 3, 2022

Happy with my purchase. Will do business again in the future.

Date of experience: August 2, 2022
Colorado
1 review
0 helpful votes
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Shipping
August 3, 2022

Quick and easy, the tracking site was down for a day but I was able to get it eventually, over all good

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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Harrison
August 2, 2022

Product came in a timely fashion and website was user friendly.

Date of experience: August 2, 2022
Kansas
1 review
0 helpful votes
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Highly recommend
August 2, 2022

Highly recommend been shopping with them for years

Date of experience: August 2, 2022
California
1 review
0 helpful votes
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Order received
August 2, 2022

Fast shipping and received my rim with no damages, satisfied!

Date of experience: August 1, 2022
Illinois
1 review
0 helpful votes
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Late delivery
August 1, 2022

1 tire was delivered 4 days after the first you cant mount a set of tires without having 2

Date of experience: August 1, 2022
Massachusetts
1 review
0 helpful votes
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Quick and easy
August 1, 2022

Quick and easy Found it ordered it got it what more can you ask for

Date of experience: August 1, 2022
Virginia
4 reviews
0 helpful votes
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Ease of ordering
August 2, 2022

Ease of ordering, prompt response of the manager, notification when goods arrive, fair delivery time to the pickup point.

Date of experience: August 1, 2022
California
1 review
0 helpful votes
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Fast and easy
August 1, 2022

Fast shipping and easy process. Item arrived just as expected.

Date of experience: August 1, 2022
Massachusetts
1 review
0 helpful votes
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Wrong item
August 31, 2022

I was delivered the wrong item, even though AM was quick on the response and offered to send the right part I needed to get the car fixed so I had to ask for a refund and get the part in a local shop. I have bought other parts from AM and never had any issues. They are very professional and have a awesome costumer service. It was just unfortunate. (The star rating was for this purchase in particular, but overall it's a good place to get your parts and definitely recommend!)

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Comfortable
July 31, 2022
Updated review

It all works well, I even like that protection on the way it is packaged and shipped

Date of experience: July 31, 2022

Site needs work
July 24, 2022
Previous review

Site needs work. Not easy to search exactly what you need.

Date of experience: July 24, 2022
VE
1 review
0 helpful votes
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Error en la compra
August 30, 2022

Mi compra fue cancelada en su totalidad y me dscontaron el dinero de mi cuenta bancaraia, como se debe hacer este caso para poder completar la compra y la devulución del dindero. Gracias saludos

Date of experience: July 31, 2022
Oklahoma
1 review
0 helpful votes
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Tint
August 30, 2022

Shipments were received promptly. Well packaged. We will order again.

Date of experience: July 30, 2022