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AmericanMuscle offers the best Mustang Parts for the Ford enthusiast. For all things Mustang, shop here & receive FREE shipping on orders over $49!
The company generally enjoys a positive reputation, with customers frequently praising the quality of products and the ease of the online shopping experience. Many reviews highlight prompt delivery and knowledgeable customer service, contributing to overall satisfaction. However, concerns regarding shipping delays, particularly with expedited options, and an overwhelming volume of marketing emails have been noted. Additionally, issues with incomplete orders and discrepancies in pricing have surfaced, indicating room for improvement in communication and order fulfillment processes. Overall, while customer service is often commended, consistency in delivery and clarity in communications remain areas to address.
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Although my order was lost the customer service and feedback was phenomenal the staff stayed in constant correspondence with me and even refunded me my shipping cost customer service assured me that my package would arrive on schedule and it did excellent customer service
Placed my first order for a couple of products. Communication was great. Shipping was fast. Packing was perfect. Would buy from again!
I placed and Oder with them and ever since they charged me for the order, I have had no real updates. Was supposed ship out 5 days ago and nothing else. Online chat has no real answers and follows the usual script. Said I will be contacted in 2 to 3 days when they may have a tracking number. So, that means they are pushing for more than the time frame given. Cannot cancel because it's "locked in" for shipping.
Order a solid aluminum machined shifter knob, Mach 1 style, for my 2002 GT. Gorgeous appearance and well-made. The challenge was getting it to fit properly on the shift lever. They provide a nut that should be threaded on the lever prior to the shifter knob. Once done, the shifter knob doesn't sit low enough on the lever. Instead, I had to insert a filler piece inside the knob itself, and used a plastic drywall anchor. Then, I was able to screw the knob down firmly and tightly on the threaded shift lever. My makeshift solution seems to work, but wish more thought had been given to threading and properly seating the shifter knob on the standard, OEM shift lever.
I got my order earlier than expected which was very helpful. I've only had good experiences with you guys. Thank you!
Product came in a timely fashion and website was user friendly.
Fast shipping and received my rim with no damages, satisfied!
1 tire was delivered 4 days after the first you cant mount a set of tires without having 2
Quick and easy Found it ordered it got it what more can you ask for
Ease of ordering, prompt response of the manager, notification when goods arrive, fair delivery time to the pickup point.
Fast shipping and easy process. Item arrived just as expected.
I was delivered the wrong item, even though AM was quick on the response and offered to send the right part I needed to get the car fixed so I had to ask for a refund and get the part in a local shop. I have bought other parts from AM and never had any issues. They are very professional and have a awesome costumer service. It was just unfortunate. (The star rating was for this purchase in particular, but overall it's a good place to get your parts and definitely recommend!)
It all works well, I even like that protection on the way it is packaged and shipped
Site needs work. Not easy to search exactly what you need.
Mi compra fue cancelada en su totalidad y me dscontaron el dinero de mi cuenta bancaraia, como se debe hacer este caso para poder completar la compra y la devulución del dindero. Gracias saludos
Shipments were received promptly. Well packaged. We will order again.
Answer: Be very careful with them They take your money and let you wait
Answer: I have never found it hard to contact AM. Simply called the costumer service line and within minutes was talking with a rep and resolving any issue I had.
Answer: From my experience, I would expect a lot of support. Someone left out the SUPPORT from customer support.

