Amazon IN

Amazon.in - they are selling expired, dirty, dangerous & harmful edible products online. I had purchased Alpen Muesli online, which I gave to one of my relatives as they sent normal muesli instead of sugar free. They had the muesli the 1st day without any suspicion. The next day they had stomach infection. When they checked the jar in which the muesli was put, it was full of tiny worms. They obviously threw the same in the thrash immediately, however the damage was already done. On complaining to Amazon, they refused to do anything about it, in fact I had also written a detailed review, which they refused to publish on their website.
In the interest of the citizens & their health & wellbeing, I feel at least they should be banned from selling any edible products online, though their product quality in most non-edible products is also extremely poor & sub-standard, which is not the case in most other countries.

I ordered earphones on Amazon on 3rd Oct 2019, but on the date of delivery, the delivery person was rude to me on phone and said that "You can do whatever you feel like and I wont attempt the delivery" and so he summarily refused the delivery to me. When I contacted the customer service for help, they said that they are not allowed to make direct contact with the delivery person. The Amazon customer service executives said that they will escalate the matter to higher authorities and assured the delivery in next 24 to 48 hrs (why would I wait for a day or more for a delivery which already took 5 days to reach New Delhi, for a prime member of Amazon.in.), despite me telling them the seriousness of the matter. I wasted almost 2 to 3 hours of my time that day trying to make the amazon.in customer services understand the situation, but what I got in return was only a cold response from them. However, later they made me speak to one of their seniors, who assured me that strict action shall be taken and that this wont repeat again. The order was cancelled. I again placed the same order (same earphones, thinking this time it wont repeat as promised by the senior customer executive of Amazon.in). But to my dismay, the same thing repeated again.

Today morning, I got a call from the delivery boy at 0715 hrs, telling me that the item (same item which was ordered previously but never got delivered to me, order ID: **************725) is out for delivery and he is at my address and delivery shall be attempted soon. I rushed to my workplace thinking that maybe, the delivery guy might be waiting for me( I had that much of a courtesy as opposed to the guy. Read more to know how this guy replied to my courteous gesture), but there was no one. Later, at around 0930 hrs he called me up again asking me where he can meet me. I gave him the exact location and he agreed on delivering in a few minutes but to my surprise when I checked Amazon order status for the item at around 12 afternoon, it showed that a delivery was attempted and it has been withheld as I was unable to pay the money for the item. How big a liar can someone be. I have completely lost my trust in Amazon.in delivery services and would advise others also to beware of the poor delivery services that Amazon is offering lately. I complained about this issue to customer executive who asked delivery Station to call me. The person from delivery station assured me a delievey by 1405 hrs but nobody showed up. I kept waiting for till 1630 hrs but still no signs of delivery. So I left for home. I got a call from the delivery guy at around 1700 hrs that now I have reached the address and ready to deliver the item. How annoying can it be? If you are ordering something through online payment and on the day of delivery if you check the status of your order and find that it has already been delivered despite the fact that you haven't recieved even a call by the delivery guy, leave alone the product, then dont get amazed/shocked. This has been happening on a regular basis by Amazon delivery services. I only place cash/pay on delivery orders on Amazon.in because of the uncertainties created by Amazon.in in past few weeks regarding delivery of items. It's my hard earned money and time which has been wasted on Amazon.in. Please avoid ordering from Amazon.in as you will always feel that sense of insecurity and uncertainty after placing the order, that whether my product will ever get delivered to me on time or where my product would be?
Even today I am struggling to get the product delivered to me.

What I can say..., this is most annoying frustrating experience I had buying on Amazon... I am not a happy man not all!
First time I was told to send shipping receipt to cs amazon which I did on 14/08/2019 so the refund will be processed in 2 to 3 days
Second time on 17/08/2019 I contacted when package got delivered I was again tricked with lie that I will get refund 5 days from delivered date which was 23rd August 201,
Which in fact didn't happened so I contacted back third time and associate said she will issue a refund right away of order cost and your return shipping charge which later she claimed successfully issued on 28 august 2019 on her email confirmation..., which turned out to be nothing but again a trick lie as refund didn't happen as claimed will be credited to bank account by 3 September 2019.
Then I contacted back 8/09/2019 and was put through numerous associates with nothing but lies after lies when I demanded bank transaction reference number id... Which I was positive was never initiated at first place.
Finally when I refused to give up..., lead associate admitted that transaction was never initiated..., as seller has not initiated the refund.
So demanded an apology email with all measures which would be taken on this wrong habit of lying and false assurances which has been practiced among the Amazon customer contact associates..., so that other customer doesn't suffer or go through this annoying agonizing frustrating trauma with Amazon customer care as me.
Post email there was refund request send to seller by I associate..., but then I said that I received a confirmation email stating as below
On 02-09-2019 15:31, amazon.in wrote:
Amazon
Hello,
The seller has initiated the refund for your order **************931
The seller authorized the request on 13/8/19.
Did the seller resolve your issue? Yes no
(We'll share this feedback with the seller to help them improve their service in the future)
I again confirm lead associate if this is another lie...! He said its error on system front...; further confirming will get response from seller in 2 days processing refund
And now today 09/09/2019 what I receive is another automated email from seller on return shipping
*** What made them all to lie..., is this some kind of big scam of looting stealing customer money along with seller... in case customer somehow ignore refund emails and bank statements... this can be some serious unclaimed tricked money!
Hope JEFF BEZOS can see how each passing day his so called customer centric company along with sellers are into wrong practices of lying and giving false assurances fooling its customers!

I ordered Gionee F205. I got the confirmation that order would be delivered with in 2 days. On the second day at 10 pm, I received message that order is again delayed for 2 days. I frentically called Amazon customer service, but not even once my call was answered. Amazon is the worst company when it comes to customer support. They have reduced cost by making things automated but their Automated message doesn't give any satisfactory answer

I have had worst experience with amazon.in website. Their system failed to recognize the payment method details correctly.
I placed an order on 15th Aug 2019 using GPay UPI. The amount was debited on my GPay app and was successfully credited to amazon's UPI id viz. *******@apl

However, amazon.in failed to detect this payment and asked me to revise the payment. I revised the payment to credit card and made a repayment hoping my UPI debit will get refunded in few days. My order got partially delivered and so I expected a partial refund for the failed order.

After 5 days, I received an email update from amazon saying that they have refunded my UPI transaction amount partially (as the order delivery was partial). When I followed up with customer service to know fate of my credit card payment, they say that refund on partial order has already been sent to credit card and they do not know anything about UPI transaction.

Now here is the thing, amazon's email is quoting 12 digit UPI txn id in the refund update email. While Amazon team thinks it is credit card refund. I double checked and found out that I indeed received partial refund on my UPI account and not on credit card. Apparently in the process of revising the payment, there is inconsistency in the actual payment method in amazon's database. There is one mind of amazon which thinks that I made payment using UPI as it quotes the same id in email. There is another mind of amazon which thinks the payment is credit card and not UPI.

A simple advise to tech geeks working at amazon, what is the issue in storing all payment attempts by user against an order even if the payment was not confirmed to your system? Its big headache arguing with customer care people if they do not see all the payment attempts.

With all the follow ups and wasting my time for almost a day with Amazon customer service, I still do not know what is fate of my credit card payment and will the refund be initiated or not? They are simply asking me to check with bank. Bank is saying that there was no issue with UPI as well as the credit card payment and therefore it is Amazon which should initiate the refund for the failed payment method.

Bottom line, Amazon may have been the best shopping methods, but when it comes to delivering on time and managing payments and refunds, it sucks big time.

This period of life, when you look at relatives who gift you clothing as second only to the Child Catcher in evilness, is a blissful prelapsarian state, because you have the self-confidence not to need to outsource your self-expression. Rather, you saunter through life with the unapologetic ballsiness of Marion Kelly,
Who famously gatecrashed her father's Skype interview with BBC News and is now very much my role model for life. Some girls start to show an interest in exaggerated femininity: frills, ballet dresses, pink. (You will not be wildly surprised to know I was such a girl.) This is just an extension of what all fashion should be to the under-13s, and that is "a costume".

I bought a pair of shoes and they arrived ina 2 days. Problem is the high transport charges. Quality is Ok

I purchased an LG9KG Washing machine product no: Order# **************900, Amazon specified various product features/options on the site,
I was impressed with those features like restart, child lock and I bought that product as I trusted Amazon.
I got shocked when the installer installing the product, installer revealed that washing doesn't have a child lock feature.
Amazon displayed the wrong product details to attract customers and Amazon help care people are refusing to take the responsibility for their fault. The help center person insisted me to organize a Job card from their Vendor LG. Why should i fight with LG when i didn't buy it from LG directly.
Amazon should pay compensation to me as they bluffed me with the wrong product details.
They crossed me and insulted me very badly please see the attached screens.