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Amazon UK

2.2

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Amazon UK Reviews Summary

Amazon UK has a rating of 2.2 stars from 251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon UK most frequently mention customer service, gift card and prime membership. Amazon UK ranks 76th among Marketplace sites.

service
64
value
59
shipping
58
returns
54
quality
55

We monitor reviews for authenticity

GB
3 reviews
3 helpful votes
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Amazon Rip off
November 30, 2014

Amazon Rip off
I bought a video camera from Simple Vsky through Amazon market place, the camera was returned to Simple Vsky at my own expense, since which time I have recieved numerous e. Mails from Simple Vsky claiming they would or have sent a replacement, all lies, Amazon are saying they have to get a refund from Simple Vsky before they can refund me, thats not about to happen, Simple Vsky are almost certainly a SCAM. I am sick to the teeth of phoning Amazon to be fobbed off, I will never buy through Amazon again,
Amazon you are as big a rip off as Simple Vsky.
Amazon you are as big a con as Simple Vsky.

Date of experience: November 30, 2014
Spain
2 reviews
12 helpful votes
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Living in spain, where many things are still not available, this site has been invaluable to me. Excellent service and reasonable postage rates.

Date of experience: November 17, 2014
GB
5 reviews
5 helpful votes
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Love Amazon, i buy off them all the time never had a problem, i get my e books off them they have a great range to choose from and even free one's!.
I never worry about delivery as i have always got my goods on time and always in top condition.

Date of experience: October 7, 2014
GB
4 reviews
42 helpful votes
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If you try Amazon Prime, make sure u cancel it on time.
You've got the opportunity to try it as many times as you want but cancel it straightaway, otherwise you will be automatically charged after a month.
Overall it's ok because as soon as I've called them asking for my money back, they've cancelled the transaction! They really care about their customers!

Date of experience: September 26, 2014
RU
2 reviews
4 helpful votes
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Goods are good, delivery fast! Great experience only.

Date of experience: August 12, 2014
GB
24 reviews
76 helpful votes
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Amazon = Above Average Service but Badly Below Buisness Scruples

You may be forgiven for thinking with a name like Amazon, their websites going to be a bit of a jungle; where as in fact nothing could be further from the truth. Then you'll say with Amazons record on UK Corporation tax payments, that their waters run very muddy, and that is very close to the truth. Anyway that has got the analogies out the way, so on with the review. I have used Amazon for many years and have always had good service from them and their market place. Prices are always competitive but I always check with other sites to be sure I get the best deal. Delivery times are usually adequate, even with the free super saver offers.

I must admit that I don't use Amazon as much as I used too, that old Corporation tax business kinda grates.

Date of experience: August 3, 2014
New York
4 reviews
15 helpful votes
Follow Hulda H.
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I love buying on Amazon. Why?
Because they have the best customer service ever. They return the money even if it wasn't their fault. Or re-ship a product.
Thank you Amazon. I heart thee.

Date of experience: May 24, 2014
GB
1 review
2 helpful votes
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WALLY'S-PENNY-BOOKS UK. This third party seller on Amazon are run by incompetents and are managed by an extremely unpleasant and bombastic individual named Adrian Thompson-Davies. They advertise their products incorrectly, fail to communicate effectively with both Amazon and their customers, have negative customer feedback removed, send insulting emails and believe themselves to be above criticism. They harass, threaten and intimidate an unhappy customer into shutting up and putting up with their incompetence and rudeness. After they did all this they complained to Amazon about me.

Date of experience: March 28, 2014
GB
3 reviews
5 helpful votes
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The Amazon Marketplace is good, however alot of us fail to understand that there are 3rd party sellers who provide the service/ product via the Amazon Platform. They put in the hard work and Amazon takes the credit/ commision. However apart from that Amazon do have good prices but ship very slowly when opting for the 'free delivery' option unlike if you purchase from the 3rd party seller who usually despatch within 2 days. Overall the buying experience is good and quick however prices are cheaper outside amazon by the sellers who sell on their own sites so shop around!

Date of experience: March 4, 2014
GB
2 reviews
4 helpful votes
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Superb site no matter wether you re buying direct from Amazon or one of its sellers very fast quality goods the best site for buying from.

Date of experience: March 3, 2014
Suki K.
GB
5 reviews
11 helpful votes
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I just want give a big thumbs up to amazon for saving me a money on several items including a laptop (saved £60). Also top rate customer care. Refunded my broken hard drive without question. So professional and fast communications.

Date of experience: January 20, 2014
GB
1 review
16 helpful votes
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What a dream amazon is its customer service is unbelievably efficient and glorious in its speed of reply.

Highly recommend using this.

Date of experience: December 22, 2013
Australia
3 reviews
1 helpful vote
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Have had only had good experiences when purchases have been made directly from Amazon. However I've had some terrible experiences with resellers - like books simply never turning up.

Amazon washed their hands of any responsibility, no even responding to feedback about dodgy retailers. Beware!

Date of experience: December 7, 2013
GB
4 reviews
8 helpful votes
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I have bought so many items now from amazon that I am now 110% confident using this site. I consider them to be an excellent, fail-safe site.

Date of experience: November 12, 2013
GB
12 reviews
32 helpful votes
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Great products
November 11, 2013

Great products. Speedy delivery. Helpful customer services.

Date of experience: November 11, 2013
GB
22 reviews
117 helpful votes
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I love amazon
November 5, 2013

I love amazon. Always the best range, best price if you shop around and best customer protection - far better than ebay and paypal in my opinion.
The sellers vary but I try to stick to Amazon Prime. Yes, I'm one of the saddos who pays an annual subscription for free next day delivery... and guess what... IT WORKS!
Next day delivery is an absolute must and should not be without it.
Amazon rocks.

Date of experience: November 5, 2013
NL
3 reviews
3 helpful votes
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Amazon is consistently good at delivering products on time however there are some rare occasions where parcels either aren't delivered or take much longer to be dispatched then originally claimed. Overall an excellent site that has helped me out in some tight situations.

Date of experience: October 13, 2013
Greece
3 reviews
4 helpful votes
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Ive been a shopper in Amazon UK and it never fail to impress me every time.
I shop from bags, toys, to Cameras and even sometimes the package got lost because it didn't have tracking number they quickly refund or resend the item and even more upgrade the shipping so I get it in two to three days. How awesome is that?
Recommended!

Date of experience: October 10, 2013
GB
4 reviews
2 helpful votes
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Whats can I say for what is the "industry standard" for e-commerce. Brilliant every time, and when they are not, they fix the problem straight away!

Date of experience: September 27, 2013
AE
5 reviews
26 helpful votes
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I love this website, and have great respect for it. I've been a member for over 10 years, and love everything about it. Great variety, great services, great everything.

Customer service is incredible. You just have to email them if you have any problem, and they don't hesitate to help. If your order was lost in the mail, they resend it free of charge. If the packaging was bad, they will correct the problem in the best way possible. And they really DO deliver on time.

And here's the best part: If you're bored, you can just go on the site and provide information about books, movies, and music you already own, which ones you like and which you don't, and they send you recommendations accordingly.

I think I'm in love with Amazon. But after everything they provided me with, how can I not? I trust this website more than any other website ever.

Date of experience: July 22, 2013