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Amazon UK

2.2

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Amazon UK Reviews Summary

Amazon UK has a rating of 2.2 stars from 251 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Amazon UK most frequently mention customer service, gift card and prime membership. Amazon UK ranks 80th among Marketplace sites.

service
64
value
59
shipping
58
returns
54
quality
55

We monitor reviews for authenticity

Ireland
5 reviews
25 helpful votes
Follow Anya C.
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I'm a big fan of Amazon and in general I recommend 100%. But sometimes there are products on offer that I try to buy only to receive a message at checkout that they can't ship that particular product to the UK. It's annoying as they should not promote products they can't ship. Just my thoughts.

Date of experience: July 18, 2013
GB
5 reviews
11 helpful votes
Follow Freddie G.
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Just about as good as it gets. Great prices, payment is only taken once goods are despatched, and an easy returns process.

Date of experience: May 1, 2013
GB
2 reviews
4 helpful votes
Follow Jonny S.
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Great site with a Great choice.
I like the market place over the standard products. Good prices and unlike ebay the products are legit...

Date of experience: April 12, 2013
GB
3 reviews
4 helpful votes
Follow alan s.
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You can find mostly what you want and the dispatch times are reliable.

Date of experience: February 3, 2013
Romania
3 reviews
5 helpful votes
Follow Addie S.
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I'm very very pleased with the products, the speedy delivery and pretty much everything! I only have a beef with their Kindle books as they're more expensive than in the US or on amazon.com, but that can't be helped. It's an amazing company nonetheless.

Date of experience: December 4, 2012
GB
10 reviews
11 helpful votes
Follow bombay e.
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Amazon them selves are very bad in deliverying parcels and am surpised they do not have a feedback them selves, I recieved my book 4 weeks late, we all buy from Amazon, but i do feel they need to have a feedback them selves too.

Date of experience: October 17, 2012
North Macedonia
5 reviews
7 helpful votes
Follow Bami T.
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Always a pleasant user experience
Ordered goods showed up at my doorstep at 9 am

Date of experience: July 16, 2012
GB
9 reviews
50 helpful votes
Follow Paul M.
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O. K for some cheaper items, have been scammed twice to cut a long story short sent a cheap ish phone off to guess the country and learned my lesson never ever done that since! Ordered a netbook power adaptor the other week took ages to arrive ill fitting and burnt out within 2 hours of usage although got full refund 5 days later! BE VERY CAREFUL WHO YOU DEAL WITH! Also lots of items available on this website can be picked up much cheaper elsewhere! :(

Date of experience: May 24, 2012
GB
1 review
3 helpful votes
Follow Stan S.
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Very reliable, good on delivery, good if you have to return something(not often). Watch carefully sometimes your not buying from them which can be different!

Date of experience: March 10, 2012
Ireland
4 reviews
9 helpful votes
Follow Deirdre L.
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Swift dispatch and the one time I had to return an item (a CD with a cracked case) there was no problem with getting it replaced. So far so good, Amazon, keep it up. Just one thing - when will the site be more accomodating to Republic of Ireland customers? We can't sell past purchases on amazon.co.uk and we can't purchase e-books or Kindle singles on this site. But there's no problem with our paying for print books etc with our Irish cards. Why?

Date of experience: February 7, 2012
NL
10 reviews
35 helpful votes
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Very poor, ordered 30th Dec for birthday present on 12th notified 3 times that it hadn't came & urgently need it resent to which they finally issued a refund which will take 18 days so now I can't re-order until refund is issued making me 2 wks late!" Amazon are a waste of time

Date of experience: January 20, 2012
GB
15 reviews
17 helpful votes
Follow Clive D.
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I have only use this site once for purchasing an item for a friend its not like ebay but I found it safe to use & there delivery service is good.

Date of experience: January 11, 2012
Ireland
3 reviews
3 helpful votes
Follow Rob G.
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Excellent site!
December 12, 2011

Excellent site! They've actually become my first choice for ANYTHING. Shipping is always extremely fast and their prices are great. I don't mind the delivery cost if it gets the item here quickly and in great condition :)

Date of experience: December 12, 2011
California
4 reviews
8 helpful votes
Follow Janie w.
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Amazon are excellent for returns and refunds, one of the best company's I have ever dealt with for this.
Buy from Amazon itself not sellers using Amazon to sell through.
You can get some great bargains at much lower prices on Amazon, but as on any site occasionally you can get the items cheaper elsewhere.
Free super saver delivery is great if you are not in a rush. My super saver items always come in good time as long as they are in stock so no problems there.
Occasionally the items take longer as they are not in stock, when you go to order just keep an eye on the time scales it gives you for delivery, it a good indication of how long you will wait. Need it faster? Go to the high street and buy it.

4 stars not 5 as I have had occasion were I have waited 5 weeks for a dvd ( around Xmas time when they are very busy). But when i emailed complaining it suddenly arrived a few days later...
Amazon customer services are good, so maybe the odd nudge to them is worth while;-)
All in all I love Amazon... one of my first choices for buying online!

Date of experience: November 20, 2011
NL
10 reviews
25 helpful votes
Follow anthony j.
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Very expensive on this site and slow deliverys, I ordered books and terrible service, when you phone Amazon they are unhelpful, left bad feedback, but do not seem to see on there, think they take there bad feedbacks off on amazon

Date of experience: October 27, 2011
GB
3 reviews
7 helpful votes
Follow Keri A.
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Great store ordered from them for last 5 years. Only downside they dispatched an order which I cancelled. But I returned it and got refund. Good prices and delivery

Date of experience: October 26, 2011
GB
5 reviews
14 helpful votes
Follow Daisy R.
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Love Amazon
October 1, 2011

Love Amazon. If you plan on ordering a lot its worth upgrading to Amazon Prime - think its about £49 per year - but you get free unlimited next delivery with it.

Date of experience: October 1, 2011
GB
2 reviews
6 helpful votes
Follow Thomas G.
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I have found when using amazon it always gives me so many different views of finding better products and well good prices. Also the market place is good.

Date of experience: August 9, 2011
GB
8 reviews
15 helpful votes
Follow NICHOLAS M.
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What can i say, if only all sites were like amazon.

Date of experience: July 6, 2011
Spain
2 reviews
18 helpful votes
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I rarely buy from anywhere else these days... introduced free delivery to Spain and every purchase has been faultless and at super prices. How internet shopping should always be done.

Date of experience: April 1, 2011