Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
AlphaRooms has a rating of 3.6 stars from 940 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AlphaRooms most frequently mention best price, customer service and many times. AlphaRooms ranks 18th among Hotels sites.
We monitor reviews for authenticity
Best price on the hotel we were looking for and clear information provided on the hotel, but I found the cost of flights cheaper if I booked the flights through Jet2 direct and the hotel through you. It was also unclear whether a 22kg baggage allowance was included with the Jet2 flights on your site so I used the 'Chat Now' option. The agent was unable to advise me either way and actually suggested I select the Thomson flight which was £200 per person more expensive and again it was unclear whether a baggage allowance was included. I subsequently noticed earlier in the process a note about neither flight (Jet 2 or Thomson) including baggage. So I tried to book and found I could only add a maximum of 4 x 10kg of baggage to the booking so I booked my flights through Jet2 and hotel through Alpharooms as a cheaper price (over £100\person cheaper). I would have much preferred to have been able to book my entire trip through Alpharooms, but not at nearly £500 more.
Experienced difficulty booking our latest holiday on line. Within a few minutes Sam from alpha rooms rang me and sorted my booking.
I have been using alpharooms for many years, I find this sit very easy to use. Always professional approach when using customers service
Good web site easy to navigate and prices of hotel rooms excellent. I would use again but am concerned about the charge levied to pay by installments. I am not happy about this as it was not disclosed at point of sale. It sours the booking experience.
Used alpharooms for years but never again. Another company that has no idea of the value of customer service. I would rather pay more and be able to speak to someone who can understand me that an outsource company who have to rely on a script and have no idea how to think outside of the box.
Tried to book package holiday and my mistake the flight could not book so got call of them this was my mistake but I'm glad because each time you use your card they charge 4-95 admin rip off so rebooked and paid in full
First class service plenty of information would definitely use you again. Booking was fast easy and email confirmation was quick and have had plenty of follow up info and emails really pleased
Alpharooms are a one stop shop on excellence and really Great prices. They find you what you need where ever you need it, fast service. Alpharooms are all you need there your friend.
I've had problems with them after staying in a hotel that accepted 150 students and kept us and dozens of other guests awake until 5am... for two nights running! I accept that's not Alpharooms responsibility but I submitted a complaint (whilst in residence) and only had a "standard" reply saying they would reply within 28 days. Guess what? They didn't and I had to chase them and all I got back was lies... avoid at all costs and pay just a little bit more to go through a reputable channel!
Book a lot with alpha rooms never any problems it's easy and to book and the prices are very competitive
If the price is right, I will use this company again. So far it has been smooth, easy to navigate on the website.
I'm sitting at the Sofitel lounge and spa in Marrakech hoping to get checked in early and I've been informed my booking is with the Sofitel next door. Tried calling alpha rooms but their phone is switched off! No way to sort my room out until the mangers turns up to work in a couple of hours.
My first booking with AlphaRooms went so smoothly and I will for sure use them again if they remain competitive in prices
Probably the worst company I have ever used. I have used loads of sites to book holidays but these are by far the worst. Terms and condtions for this company seems to be made up as they go along. Booked then found there was a £4.95 charge per installment making it more expensive than other comanies offering the same hotel for a similar price. Then tried to cancel and even though it was over 18 weeks away till booking they wanted to charge £30pp to cancel. Do yourself a favour and stick with the better known companies who care about their custmer. Had a problem with a booking with booking.com and were fantastic as have been travel republic when I have had problems. In this case if it looks to good to be true it probably is, cheap but they get their money back elsewhere.
I have tried 2 different cards to make a payment and both declined. There is nothing wrong with either card - their site just keeps declining them. How am I supposed to pay the balance? Had to repeat the postcode to the phone operator based abroad 5 times and she was still getting it wrong... a painful and time consuming booking - I wont be using them again
All booked for next 2018, easy with just £1 deposit.
4 HOLIDAYS to look forward too for next year.
With EXTRA family also.
Been with AlphaRooms for a few years now!
And usually get good prices for the accommodations we want.
Don't like the extra charge of £4.95 to pay the instalments though!
Didn't used to charge extra... previously... but if you get a good deal and a online
Discount! For regulars... price still seems good.
I HOPE:)
G
This was the first time I have used AlphaRooms and I must say the simplicity was a joy.
Not only were they the cheapest by some distance for the villa that we wanted their site was easy to use with no frustrating close outs whist deciding.
Great to use
As I have said it was so simple with Alpha Rooms and good that you could choose your deposit to suit your budget. First I have used this site and would certainly use it again.
I thought this was a very good deal and i would definitely book on here again. I also love the apartment i booked, I have stayed there before so really looking forward to go back.
Used this site numerous times, always competitive and friendly service I cannot fault them. I have had to cancel or rearrange a few times but found this trouble free.
Answer: On te first area of te booking page where u enter dates and other needed relevant information
Answer: Do you have to book ur holiday then find a flight
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account