AllurezReviews 517

Dysfunctional service in nearly every contact but the first

I looked endlessly in other places both in store and online. Allurez site popped up. Was easy to use. Had a quality product mix. Inancing optiones that fit me were offered as well. Customer service was available 24/7. Flawless and extremely simple from ordering selection to shipment to me. It didn't stop there, they followed up as well. I'll do business with Allurez again and highly recommend. Paul

Huge variety of Rings…Traditional, or Unique styles, Something for everyone! The website is very easy to use, and very informative. Reasonably priced, quality Jewelry.

Ordered some 'Princess Di' emerald earrings pictured on website as good quality, fine jewelry, supposedly retailing for/appraising for $1600+ and inspired by Princess Diana and Kate Middleton. I was trying to match a necklace from my late mother. What a scam… emerald gemstones were of poor inferior quality and should probably retail/appraise half the price stated. Gemstones were opaque/cloudy no transparency whatsoever, not as shown, usually used for less expensive pieces, definitely not fine jewelry. Gemstones were nothing as pictured. First of all item was to be shipped in 4-7 days as shown on website and on order form. It took them 19 days to ship. When calling to check on late purchase, customer service was either none responsive or didn't answer/return emails or messages about 40% of the time. When they did, they either gave generic answers or lied to me not once but twice that it was shipping during the 2nd week. It came 20 days later, and to my dismay inferior quality not as pictured. Gemstones were inferior, and not fine, not princess worthy, definitely not the quality they were supposedly retailing for. False advertising. You need to wait for an RMA which needs to be approved by management. Also you need to pay for shipping back including insurance, another loss on your end if you return, because they don't pay for shipping back. Also they will not accept returns sent via US Postal including priority mail with insurance and signature required. When I asked about not accepting USPS, a manager agreed to send me a free label. But upon checking on my order and seeing that I had written a review about my honest experience with them, they retracted the promised label saying only if you take out the review (of your honest truthful bad experience) we will send you a free return label. Wow. Also, they say you need to work with them. Work with them and ensure more punishment? Work with them so they will give you a label and your refund back in exchange for a coverup? I think returning the unused item would be sufficient to get money back. It's unbelievable. And it takes like 10 days upon receipt of the return to review and get your money back if they decide to give it to you. I sent the item back yet am still waiting for them to issue my refund. Disgusting, disgraceful, and unethical practices.

Fast and easy customization allows you to create the perfect ring! Pick your setting, your stone and stone size. It's fantastic!

Beautiful ring just came a few days later than what I was hoping

Compared to jewelry stores today. Love the prices. And prompt delivery. Found what I want as a gift with quality and much better price!

Nice jewelry box. My only issue is that it was ordered in December and arrived mid May. I didn't realize that my credit card had already been charged in December because normally charges go through when item is shipped. Since it wasn't arriving, I ordered a different jewelry box from another company. Now I have 2. My husband told me to just keep it because it is a nice jewelry box.

When my wife went to try on the necklace the clasp broke.

Ordering was easy. Using the application was great!

I was shopping for an engagement ring with side rubys. I liked one setting, and found that Allurez would send samples. I requested a second sample, just to be sure. I ended up liking the other setting more, and felt very comfortable gauging what the ring would look like with the diamond I was considering. I look forward to receiving the real thing!

I bought a diamond necklace and diamond earrings and they were not what I was actually looking for and I've been trying for two weeks now to get them returned and get a full refund. They want you to either get a store credit or buy something else and I don't want anything else from their site I just want a refund and it's very hard to get one. They used all tactics on you, no return on emails they're not taking calls. I would stay far far away from the site buying any kind of expensive jewelry.

Beautiful bracelet was my 2021 Christmas present.
Fair price. The company has promised to replace the missing stone and repair it under warranty

Round 2! I'm back with another beautiful purchase, thanks

I was very nervous as far as trying to find the perfect gift for my girl but I think I found the best potential item. Definitely glad for the discounted price as well