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The company has garnered a predominantly negative reputation, with customers frequently expressing frustration over significant delays in order fulfillment and a lack of responsive customer service. Many report not receiving their purchases or receiving items of unsatisfactory quality, leading to unsuccessful attempts at returns. The absence of a reliable communication channel, as well as claims of the company operating like a scam, further exacerbate customer dissatisfaction. While there are occasional mentions of product receipt, the overwhelming sentiment highlights a critical need for improved customer support and operational reliability to restore trust.
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So basically this company steals from other companies and put their logo on it but I mean a lot of companies do that you can literally find all and I mean all of their leggings on amazon.com a lot of people like to go to amazon.com and say Hey this is a dupe of this brand but in reality that's not the case that's so-called name brand company look those products and put their logo on it and sell their products for a higher price A lot of these products are coming from the same place and that is China so I sent them message pretty much telling them that this is what they're doing and the reply was
On Fri, May 26,2023, 6:50 PM Allure The Brand Support <*******@allurethebrand.com> wrote:
Hello,
Our pieces are custom and not the same as whichever brand you're mentioning. If you can't afford our brand there's many other places to shop. No need to waste each others time. Thank!
On Thu, May 25,2023 at 6:06 AM Allure The Brand (Shopify) <*******@shopify.com> wrote:
Hilarious So the original v back leggings which is the leggings I was going in on them about Came from poshsnob I would not advise them either because they take forever to deliver your product and God forbid if you have to return anything you probably won't get your money back I'm currently disputing now with my back because its been 2 months for my refund but that is where the original V back leggings came from poshsnob sells them for about $24 30 and this brand is selling them for like twice that amount and the V back and scrunch does not even look decent the scrunch is terrible and the v sits way too far up a hot mess no a hot overpriced mess! Do waste your time nor money on this crap oh I forgot Ali express which is a Chinese owned company has the same leggings for $10 Again where do you think these products come from? Brands like this get them and sell them for 2 to 3 times the value.
This retailer sucks I ordered in October 2020 now it's currently going on to 6months and my shipment 1 pair of leggings never arrived! If I could put 0 stars I would I even emailed them a month after and never got a reply I emailed them again never got a tracking number worse customer service ever don't order from them
Purchased 4 pair of leggings 3 week before Christmas. The first pair arrive sometime early January with the rest coming within the two weeks following. Two pair were just a horrible fit. One pair has a leg that's longer! The other two were alright not awesome but not awful. Immediately requested a return. I have been waiting for 3 week for a reply to return. Bad products with bad customer service equals $50 worth of junk I won't use! Very unhappy. STAY AWAY FROM ALLURE APPAREL!
I ordered two pair of the buttscrunch leggings for my girlfriend this was 6 weeks ago she hasnt received her order they sure stole my money though within 12 hours of placing the order I have sent 2 emails no response from Allure Apparel dont order from this company
Bought some stuff for my wife's birthday in August and it's now October. No response to emails no phone number... NOTHING! DO NOT BUY FROM THEM!
Ordered and Item over a month ago. Item has not been received or updated. Still have not received a email response from them and there is no contact number. Don't waste your time.
They won't send you anything. I've been waiting almost 6 months for some leggings. This site is a scam!
So I placed an order 7 weeks ago. The site prompts you to download an app to track your order. I STILL do not have a tracking number for my order. And have sent 6 emails to the "customer support". When you try to contact them through their site, you are asked to choose a template for the form you want to submit, but it no longer exists. If you could submit a half star for rating, I would. Don't waste your money, this company feels like a scam.
I have sent several emails to this company since there is no other form of communication regarding my order from 5/5/20. It's 7/25 and still no order or response to my emails. Don't trust them, stay away.
Received my leggings within stated time Iam normally an xs in nike, adidas & sweaty betty but had read leggins come us a bit smaller so i ordered a s. I couldn't even put the legs fully up as they were so skinny, but if i had gone any larger the hip & waist would have been far too big, all out of proportion. Emailed to find out where I need to send them for a refund, the address they gave was in Canada! Which postage would cost more than the leggins, I replied asking to sens them to a UK hub and never got a response. DO BE TEMPTED BY THE LOVELY PICS ON THE WEBSITE..
Placed order 6/1. Today 6/17. Have emailed them twice. Surprisingly, they did send a response email. However, second email was duplicate of first. No tracking number. No help. No service. No leggings. Save your money. Don't place an order. Also they are offering a $10.00 credit for an instant review. Why would I review a product I don't have?
Most people trust companies enough to act right and so customers are not expected to have to do their due diligence first first. This is a company that takes advantage of this in its fullest. You will never receive the items you purchased, you won't get a response about your requested refund, and you will never be able to get into contact with support. Two months after my order was placed I received a tracking number and that number was inactive for several weeks. I never received my order or any communication from them and I am extremely unhappy that this company still exists. They lack any existing customer support but claim to have an email for all issues.
Purchased leggings and NEVER received them!
I tried to contact them and sent multiple emails with no response. I finally disputed charge with my bank. DO NOT ORDER FROM THIS COMPANY!
There is no way to contact them except an email address that no one responds to. It's been over 2 months since I placed the order. Their Facebook page seems to have been removed and there hasn't been activity in Instagram since November 2019. I wish I could review on the website to warn people.
I placed my order on 4/23/20. It is now 6/1/20. Shipping said it would take 5-7 business days. A week goes by and no package has arrived so I emailed customer service. No response from anyone. There is no phone number to call so I have repeatedly emailed customer service for my items. The app "arrive" tells me my items have been shipped for a little over A MONTH now. This business is a scam and they should be reported. Will NEVER order from them again.
Somehow they have rigged the usps algorithm to make it look like your order was shipped. Yet my top and leggings haven't left Ohio since they were allegedly shipped 12 days ago. Thay have no phone number and make one create their own paper trail on Jotform to make an inquiry. It appears I will be waiting 2 more months if I ever do receive my order. Blerg!
I have waited over a month for my items. AND they do not respond to my emails. Ridiculous. I advise not to order from this company
I placed an order and it took them 3 to 4 months to finally sent it, when they did it was wayyyyyyy too late I had already purchase some leggings locally. I tried to return, and I was successful, EXCEPT they enever returned my money! And they kept the merchandise. They never emailed me back, and there's no phone number to reach them, don't waste your money and time
Do Not Order from this place as they're Fake! They take your money and you Never get your order. I ordered 4 pairs of leggings over a month ago & never received anything from them.
Answer: Impossible. They ignore any and all emails. No number to contact either.
Answer: It's a total scam. They don't HAVE leggings to sell- hence why they don't send after selling.
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