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AllPosters

1.7

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AllPosters Reviews Summary

The company's reputation is marred by significant concerns regarding customer service and product quality. Many customers report long shipping delays, poor communication, and difficulties with returns, leading to frustration and dissatisfaction. Complaints about damaged items and misleading product representations are prevalent, undermining trust in the brand. However, some customers appreciate the variety of available posters and express satisfaction with specific orders, indicating that quality can vary. Overall, while there are positive experiences, the recurring issues suggest a need for improved operational efficiency and customer support to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
38
value
39
shipping
42
returns
16
quality
37

We monitor reviews for authenticity

Japan
1 review
3 helpful votes
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Less than 0 star
December 26, 2015

Wishing no more people use this company to waste your money and time and feel miserable. The worst shopping ever. If you are thinking to order some from all-posters, consider the risk you can't get it by when you want and get wrong orders with no refund. I had to see other reviews here before order.

Date of experience: December 26, 2015
Canada
1 review
2 helpful votes
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Stay Away
December 22, 2015

Ordered 3 posters a month ago and I've still yet to receive them. I purchased 3 cheap ones so my loss isn't as bad as others but unless you're purposely trying to lose your money, you're better off shopping elsewhere for this kind of stuff.

Date of experience: December 22, 2015
Australia
1 review
0 helpful votes
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I ordered 2 t-shirts on sale from their website on the 25th of November and it was shipped 2 days later via World Wide Customs Brokers (without tracking). I received it today and the t-shirts were exactly as described. I did, however, email their customer service (by replying the order confirmation email) a few days ago regarding the status of my order and received a very prompt and helpful reply advising me to contact them again on the 23rd of December if my order still hadn't arrived so they could arrange for a replacement to be sent. Thankfully, that was not necessary. Now that I know the shipping time from the US to Australia is about 25 days, I'm quite happy to order from them again when they have sales.

Date of experience: December 21, 2015
Australia
1 review
4 helpful votes
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I ordered several t-shirts for my son for Christmas and they were shipped and due to arrive on 11 December at the latest. It's the 18th and there's no sign of them. My emails haven't been answered by their customer service and the number is disconnected. I wish I'd read the reviews before I bought! My son still believes in Santa and won't be getting the t-shirts he put on his list. VERY disappointing.

Date of experience: December 17, 2015
Canada
1 review
3 helpful votes
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I ordered a 32" x 40" poster with mat and frame. It arrived 7 days later (2 days before the expected delivery date) and I'm very pleased with the quality of the photo, the materials used, and the packaging. It's going to be a wonderful Christmas gift for a family member.

I have one criticism which has nothing to do with AllPosters. FedEx called me to request payment for customs and taxes, which I subsequently paid by credit card. When the item was delivered, the FedEx driver tried to charge me again. I showed her my proof of payment and she apologized and said this happens quite often with imported items she delivers. FedEx needs to clean up its billing system.

Date of experience: December 17, 2015
South Africa
1 review
8 helpful votes
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My order placed 12/10/2015 was supposed to be delivered by 26/10/2015, there is still no tracking info, the number on the site does not exist, and I have now sent 3 emails asking someone to contact me urgently. NO ONE has even responded. Still have no answer as to when my order will be sent.

Date of experience: November 9, 2015
Kenya
1 review
9 helpful votes
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You start off very well... they eve let you create an account, add items to your cart, do the payment via VISA only for them to tell you they can't ship your items (that took me days to hand pick) because your card seems to be fraudulent! Now they have my money(used my credit card) and its unto me to follow up for a refund. WTF? Like this is just one of the worst online shopping things I've come across. Shame on you all posters.

Date of experience: October 28, 2015
Australia
1 review
4 helpful votes
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Poor quality of t-shirts
October 23, 2015

I bought 3 music t-shirts and they were of inferior quality- akin to the rock t-shirts sold at Queen Victoria Market at Melbourne. Its the same quality. I was expecting the fabric to be of a better quality as the the website proclaimed SOFTER THAN USUAL t-shirts but it is severely misleading. Cotton On t-shirts are way cheaper, softer and of a better quality. Paid so much for shipping for such low quality t-shirts. What a rip off. Never again.

Date of experience: October 22, 2015
New York
1 review
1 helpful vote
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Product as described. New in packaging, great price on Amazon, and delivered in a few days. I would order again from this company.

Date of experience: August 30, 2015
Australia
1 review
8 helpful votes
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It says all posters.com.au so here I am thinking it is based in Australia only to find out that it is based in North Carolina! It says in the mail expected delivery 13th August when I have purchased online 29th July! So after two attempts I have finally got hold customer services and told I will get it 31st August! It is awaiting in customs, and according to my email they have tracking number so when I locate my order that was NO tracking services available!
WTF such a fraud!

Date of experience: August 14, 2015
California
1 review
0 helpful votes
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Don't order!
August 14, 2015

I had bought a jigsaw puzzle and said it would be shipped within two days. Four days later I wrote to them asking if there were any problems with my product. They answered they checked and they didn't have any on stock and didn't know when they would restock. At that time I checked the site and they said they had two in stock! So they just don't update their information!

I don't know what would've happened if I hadn't wrote to them because apparently they don't have the good enough service to let me know they don't have my product on stock while selling it. Never buying from them again!

Date of experience: August 14, 2015
New Zealand
1 review
9 helpful votes
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Under no circumstances deal with this company. The chances of receiving your order is less than 50-50. If you are awaiting delivery of an order and you have been waiting a month or more the chance of you receiving your order is pretty much zero. After many e-mails I made a call to the following number +1 *******172. Strangely the number was on the ALLPosters Australian site However it's a North Carolina number but the operator insists they are in a Dutch warehouse. Request an immediate refund, you might get lucky. As an aside Art.com is the same company and in January ALLPosters. Com was in a European court defending a copyright infringement charge. I hesitate to say it's a Scam but it is very close. Contact PayPal and your credit card company immediately and list your experience with every site you can find.

Date of experience: August 8, 2015
Australia
1 review
4 helpful votes
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I bought two posters from allposters, one was badly creased and the other one was very out of focus, I tried for a week to contact them through their customer service to ask for a refund but did not receive a response from them so I left a negative review here and also on resellerratings.com. Allposters actually monitor and respond to negative feedback on Resellerratings.com, I was contacted by Ashley from allposters who apologised for the problems I was having, asked me questions to find out details about the issues and then organised for a replacement of the damaged poster and a refund for the out of focus poster at no cost to me. Ashley was helpful, courteous and very quick with replies. I have received the refund and the replacement poster so my opinion of allposters has changed from bad to good.

Date of experience: August 7, 2015
Australia
1 review
4 helpful votes
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Worst shipping ever
August 6, 2015

I ordered 3 posters and was charged $24 shipping (which I thought was a little steep for paper!) and it said 3-5 days shipping. After 9 days I sent an email in which they replied it can take up to 20 BUISNESS days to arrive! ( which is nearly a month with weekends) and said contact us if it hasn't come by then contact us again. I have ordered a number of products from overseas and it has never taken more than 7 days with standard shipping.
For $24 for the size and weight I would expect express postage! VERT poor service.
Its been 19 days and still haven't arrived.

Date of experience: August 6, 2015
Canada
2 reviews
2 helpful votes
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I ordered four posters for my son's room (Nash, Wiggins, Leonard, Curry). I received what I expected and if I'm to split hairs came three days after the date promised.

Date of experience: July 23, 2015
New York
1 review
6 helpful votes
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I ordered a poster print from the Book of Kells. I'm incredibly disappointed in the poor quality of the print. It's blurry, pixelated: exactly what you'd expect if you enlarged a picture too much on your computer and printed it out.

Date of experience: April 10, 2015
Argentina
1 review
1 helpful vote
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Hola, soy de Argentina, mi nombre es Pablo Boggio y mi DNI *******. Hice un pedido hace un mes a ALLPOSTERS desde una página de dominio argentino ALLPOSTERS.COM.AR, resulta que a los pocos dias me llega un mail de esta gente donde me notifican que mi pedido estaba embarcado... Embarcado? Ahí caigo en la cuenta de que los tres posters que yo ya había pagado, venían desde USA! Nadie me había advertido eso cuando hice la compra, en ningún lugar medianamente visible se ve que la mercadería viene desde los Estados Unidos. En ningún lugar de la página que insisto, es de dominio argentino, se aclara que ALLPOSTERS es una Cía Norteamericana. Por esa cuestión es que el envío estuvo varios días detenido en la Aduana, tuve que aplicar formularios aduaneros, y finalmente resulta que tengo que pagar un AFORO aduanero de aproximadamente u$s 160 para que me entreguen la mercadería... Todos estos inconvenientes, pérdida de tiempo y dinero no hubiesen pasado si yo hubiese sabido que la mercadería viene desde el exterior. Yo hubiese elegido si hacía la compra o no. Finamente, luego de discutir con FED EX que son los del servicio de entregas (y que nada tienen que ver con este desmanejo), le envío un mail a la gente de ALLPOSTERS.COM.AR donde les explico toda la situación. Ellos simplememteme contestan que lo lamentan pero no se van a hacer cargo de pagar el aforo. A continuación les transcribo los emails Y ESCRIBO ESTO PARA QUE OTROS COMPRADORES EXTRANJEROS LO SEPAN ANTES DE COMPRAR. Seguro que en USA ellos saldrían sancionados!
Esta es la contestación que me dio un tal Daniel (sin apellido)
Estimado pablo boggio sosa,

Gracias por contactar a Allposters.com.ar

En efecto, algunos paquetes pueden sufrir inspecciones aduaneras que, además de retrasar la entrega del pedido, derivan en la imposición de tasas de importación. Puesto que estas inspecciones son imprevisibles y puesto que las tarifas e impuestos de importación varían mucho dependiendo de la política aduanera de cada país, nuestra empresa se ve imposibilitada a incluir este coste en el precio final de los productos que vende y no se hace tampoco cargo de su reembolso.

Si desea hacernos cualquier otra consulta, no dude en ponerse en contacto con nosotros.
Disculpe las molestias y reciba un cordial saludo,

Daniel
Customer Service Representative
Allposters.com.ar
Email: *******@allposters.com
http://www.Allposters.com.ar
The World's Largest Poster and Print Store

Date of experience: February 23, 2015
Nevada
1 review
8 helpful votes
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False advertising
February 20, 2015

They advertise "35% OFF EVERYTHING" and the sale ending today. They even email these offers. They've done this for years, BUT NOW, those 'percent off' deals are not good on anything other than full price merchandise. Let me say that another way, their 35% off EVERYTHING is not good on everything. Actually, it's not good on much because so much of their merchandise is listed as being discounted somehow.

So if an item is even just 1% reduced, you will not get to use the 35% OFF EVERYTHING deal they advertise. What a deceitful way to do business! AVOID AVOID AVOID

Date of experience: February 19, 2015
Canada
1 review
2 helpful votes
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Ordered 3 prints
February 6, 2015

Ordered 3 prints. Two were selected for their best quality and one selected as is --- total cost $166.00 and change.

I am in Canada and had some trouble with the e-store. Thought I was ordering from allposters.ca but somehow ended connected to allposters.com

Online support got me squared away albeit without connecting me to a Canadian branch.

Package arrived in 18 days. No damage. However, once my money was taken I only received a "package has shipped" notice, No in-transit tracking available which made me nervous. No extra taxes or duties were applied on the posters. All 3 were bundled together and arrived to my door as such.

One poster (a vintage map of Essex UK) was pixelated but not to such an extent as it ruined the overall look. I believe "some" posters are in the form of digitized data and created on a need to print basis. The two vintage maps appeared to have been created this way but the large political map of England "appeared" to have been created from more traditional means.

Overall, I am happy with the allposters product, delivery time, and customer service. I grade them at a "B" on the old grade school scale.

Date of experience: February 5, 2015
GB
1 review
4 helpful votes
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I ordered a canvas poster on a mount from Allposters recently. The poster looks good but is mounted only on a rigid frame, not on a board. It came with a hanging wire attached to the frame but the wire is quite stretchy and is fixed too high on the frame so that the picture hook is visible above the poster when it is hung. Once delivery costs of £21 are added, the overall cost of the poster seems quite expensive. However, the delivery was very prompt and well-telegraphed and the item was well packaged.

Date of experience: January 30, 2015

From the business

Over 500,000 Posters & Art Prints, Movie Posters, Vintage Posters, Motivational Posters & more. Value Framing, Fast Delivery, 100% Satisfaction Guarantee.


allposters.com
Lincoln Acres, CA, United States