AllergyBuyersClubReviews 78

Update: After this review was seen by an employee I was called and told a UPS pick up could be arranged as long as I pay for the shipping.

I was cool with that. I was then asked to take this review down!

Ok. Whatevs, lets see how this goes...

UPS comes with the label for just the humidifier, not the second box of filters.

I like my UPS guy, he knows Im chronically ill and cant really leave the house much so we arrange a way for him to get the second package after Allergy Buyers Club sends him the label info, without him having to disturb me.

I got a phone call from ABC about my return, I then informed the rep that only one label was sent. She seemed frustrated (I know, sending return labels in retail online sales IS like turning water into wine!)

So a day or two later UPS guy gets the second box.

Then I wait. The boxes were mailed out 1/24, nothing from ABC. I look at my credit card no refund.

I phone them once again (4th or 5th phone call Ive lost count)... I have to explain everything again to the new rep and she asks if I just refused the package? No, I didnt open it but wanted to send it back because my husband bought me one for the holidays.

After a few minutes on hold, I was told my return was processed and should be credited to my account in 2-3 business days.

Its not there yet, Im still waiting.

This company may seem great if you don't have a problem with the product, but their customer service when you do have a problem is TERRIBLE! I bought a Quiet Pure Whisper HEPA Tower air purifier from them that was rated in their ad as "up to 50 decibels." I thought: Great! It's small and nice and quiet for the bedroom. When the item arrived it was much louder than the unit I have in the living room, which is 50 decibels. I called ABC and they said: Oh, no. That one is rated 58 decibels. I said that's not what you ad said, and I bought it because it was supposed to be so quiet. Plus when I turned it on in a room were I had the another air purifier running on low, it did nothing to aid that unit in keeping the air clean. I told them I was sending it back and, since I bought it because it was supposed to be so quiet, I expected a full refund including shipping back since their ad was not accurate (I included a copy of the false ad). They charged me for return shipping it back! So they advertise falsely and aren't honest enough to cover their mistakes. This is not a company with integrity. Don't buy there!

The pump on one of their dehumidifiers didn't work. We ordered the product early, so we'd have it when we moved into our new home, but once we used it, the pump didn't work. I called many times and worked with them to try many troubleshooting steps, but it did not work. The product still worked in bucket mode, so we kept running it like that to avoid high humidity that might leave to mold. They don't want to refund the purchase now, 4 months later.

I was surprised to see the negative reviews so I decided to share my experience. I was shopping for a new air purifier for my six year old son who suffers from allergies and asthma. I purchased the IQ Air from AllergyBuyersClub.com after trying the product for a week we decided it just wasn't the right one for my son's bedroom. We contacted AllergyBuyersClub customer service and spoke with Tyler who was SO helpful. After explaining our son's allergy problems and that we didn't love the IQ Air Tyler recommended the QuietPure Home Air Purifier and explained that this unit has an App and Air Quality monitor we can use to monitor his bedroom. Tyler arranged for us to return the IQAir (for free I might add) and sent us the QuietPure Home. We received the new QuietPure in just two days it was easy to setup and SO super quiet. Within just a couple hours you could tell a major difference in our son's bedroom air. The app is great the product is great and we had no trouble returning the unit we didnt like. I would recommend this product to anyone and my experience with AllergyBuyersClub was great!

I was searching for an air purifier when I discovered AllergyBuyersClub.com. I needed help in finding the product that best met my needs. I could not reach a live person, so I left a message with my contact information. It has been over three weeks and no callback. I guess they do not want my business and I do not want to do business with them.

Upon buying 4 pillows that cost me $120 per 2 pack, I opened and tested 2 pillows with the obvious hopes of liking them. They were not at all as described on the site. I called the company and asked for a mailing label to return the two unopened pillows that were still in the box and I was immediately told that they do not take back any bedding products even if they're stil unopened in the box. I was told this is clearly stated in the "fine print" on the website. I was definitely willing to eat the costs of the two opened pillows but don't think it's fair that I shouldn't be able to return unopened products.
Just FYI: They also have a no compromise 30 day return policy on non bedding products.
Buyer be ware. This is the worst company I've dealt with in years. They offered absolutely no help and informed that there is nothing they will do to help make this right... Now I'm out $220. Please look for other vendors to make your purchase through!

I purchased a Fral fdk54 from this outfit. The unit no longer works. Contacted them for a licensed company for repair, which they do not have. I was told to return unit as it's under warranty, waited for an email with return policy from them. After numerous phone calls and waiting for the policy I was finally told it was not covered. $1,000 machine which in less than two years is now useless to me. Should have done my research about this company first. BUYER BEWARE.

Very helpful when your in the market to purchase. Had an issue with the Pure Air combo after a few days. 3 Customer service reps were so rude. I asked for a supervisor. The last rep told me she wore many hats & she was it. She would mail me a return label to send back the machine. 9 days later I haven't received it. It was mailed from Virginia to Philly. I am totally disgusted with this company. I called Pure Air & they contacted Allergy Buyers to contact me. It was useless.

I have had a HORRIBLE experience with this company! The most unprofessional, uncaring customer service that I have ever encountered. I am contacting the Better Business Bureau and reporting them. Was told that the unit I paid for would be shipped on a certain date and they not only did not ship, they admitted they made a mistake, and refused to expedite shipping. It has been an EXTREMELY STRESSFUL EXPERIENCE! I WOULD NEVER ORDER FROM THIS COMPANY AGAIN!

Please, do not purchase from this company. I wish I would have seen this page before I bought a 500 dollar Aerus Pure&Dry air purifier and degumidifier combination. First of all, the instruction manual is literally written in badly translated English, and hard to understand some parts. It also has incorrectly labeled instructions for what the buttons do, and contradicts itself a lot. The product worked ok for like 60 days, then it literally started icing over and freezing, for no apparent reason. When trying to contact their virtually non-existent customer service, they gave me the run around after asking several incredibly vague questions about it. The unit is still under warranty (has 1 year warranty) but they force the customer to pay over 100 dollars to send it back when they sent a defective product... Most reputable companies will send prepaid shipping labels, remember that. Anyway, after I became annoyed they wanted me to pay for the 100 dollars for shipping on this 500 dollar machine, I politely asked them to reconsider just sending me a prepaid label and explained that the product was clearly defective and still under warranty. She refused and said 'we're pretty strict on making customers pay their shipping.'
Wait, so you're strict on making customers pay to return a defective product? WHAT?
Anyway, when that became clear, I said I would pay the shipping and just wanted a refund on the machine, to which she agreed and gave me an RMA number. Literally a few seconds later, she said they couldn't refund my money at all. I am very disappointed with this pathetic company and have contacted my bank to try to reverse the charges on this piece of junk. Stay away from them, and as others have said, try to buy locally. On a side note, Amazon.com has most of this stuff and Amazon has an amazing return policy with no hassles, especially if the product is defective or breaks during the warranty period.
Heed my advice and do not buy from AllergyBuyersClub.com and save yourself the money, time and the headache.