AllergyBuyersClubReviews 78

I placed order on 12/19/18.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called the customer service rep, she told me they haven't shipped it yet and the reason is unknown. She promised to find out more info and get back to me. 3 days later, nothing. Talk to another guy today, he said he will email my concerns to the person I spoke to cause he can not do anything.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have!

11/24/2018 I placed order over the phone w/Kyle the manager. Provided credit card and set up a shipping date 16 days out.
When it didn't arrive around the time frame discussed, I did an online chat w/the customer service and they could not help. I emailed Kyle 2-3 times over a 3 week period and no reply. I called customer service and left the sales rep 1-2 voice mail message and no return call.
I called 1/4/2019 and the customer service rep was rude, unhelpful and told me they don't have the unit anymore and would not offer me a discount on a comparable unit to fit the same price I previously agreed and provided the credit card to pay for. The sales girl said the mgr was busy in a meeting as this was the start of their busy season and they had to learn about the new units. How rude that he would not come to the phone or return my emails/calls.
Don't buy anything from Allergy Buyers Club.com They don't manage inventory, they do provide the worst customer experience you'll every have! I'm buying from "Moisture Medic" now.

I placed the order for Alen Fit50 filter and 2 QuietPure filters on 11/16. I received half of the order on 11/26, but the Alen filter never arrived, according to the email update, they were supposed to arrived at CA at the same time. So I called Allergybuyersclub today to find out more.

Your sales Rep. Dale not only unhelpful, but was a great sales to suggest customers to take the business somewhere else. He cut me off while I was explaining to him what happened, when he entered the UPS tracking number in his computer, I knew he noticed something was wrong from his pause, so I entered the tracking at the same time and noticed the package went from Texas to IL, the ETA turns 12/4. Instead to tell me or explained to me, he told me he had no control over the order because it was shipped from the vendor. When I questioned him about the ETA ship date from the ABC website (mine is 20 days now), he told me that was the reason they don't show ETA. (Even it stated ship same or next business day) so I asked him if ABC all hands off once the customer placed the order, his answer was Yes. When I questions him why the package went to IL, he questioned me how I knew that, I told him I'm seeing it on UPS; then he said oh we don't control the routing. I tried to tell him when I ordered the filters from PX exchange, they were also shipped from Alen but it took less than a week, is there anything wrong with this order? He disputed it right away, so I said then there is no different for me to order from other places. He answered No. I have been working in Customer Service sector for 20 years, it's very important that a sale representative understands he is the company when he is talking to customer; therefore, show some empathy and take ownership. There are different ways to explain a CS issue.

I have ordered 3 Air Purifier from ABC, because of the California Fire, we decided to order the extra filters, now I don't feel bad to order filters from Amazon anymore. And I understand why AllergyBuyersclub has 1.9 out 10 rating in resellerratings.com

If anything should go wrong with your order, if you require any assistance, if you want to return an item, be prepared to be ignored and have to take the situation up with your own credit card company.

I went with this site because the product I wanted was $100 cheaper than the competitor. But if I knew what I knew now, I would gladly pay the extra to avoid all this hassle. Save yourself the trouble (and money) and just order directly from the manufacturer, this distribution site is a mess.

I placed an order, which I cancelled (via online chat, email and phone call) days after. In spite of my cancellation, the order was shipped and left at my home.
I have requested a return shipping label and refund via online chat, email and phone call, each time I have been told that I will receive an email with instructions about how to complete the return, but the email (or any form of communication) never came.

My experience with Allergy Buyers Club has been more painful than watching someone put my hard earned dollar bills through a paper shredder.

Purchased a WhiteWing Defender Dehumidifier 5/2015 for $1549. 99. Product failed 7/2018 just beyond manufacturers warranty. Company has no repair service network. Allergey Buyers Club (ABC) service helped me identify problem as loss of refrigerant. Representative Haden Monsegue advised there is a 5 year warranty if purchased through ABC and he was to advise how to proceed. Never responded. I called ABC again and advised representative Kelly of the situation. She was to speak with supervisor, verify warranty and advise how to proceed. No response again. Called again for Kelly - not available but representative was to have her return call. No response. Bottom line is if you want service shop elsewhere. We're not dealing with a $5 throwaway here. I expected some level of service support for a $1500 item. Order confirmation # *******.

Spent 1400 on equipment, sales were good, ordered replacement filters, opened them and they smelled like they had been stored in a musty basement for years, called to get them replaced and was told that they can't replace them because I was one week late in telling them that the filters were ruined. I was proactive and ordered them before we needed them and when I opened the box and smelled them called and was told sorry your a week too late for getting replacement filters. Find another company that values you and your Loyalty after they sell you the expensive equipment. Do not use or believe the hype of the website. BUYER BEWARE

I purchased a Fral dehumidifier model FDK70 in Oct of 2016. It failed in July of 2017 so I called the Fral company who acknowledged that this was a familiar problem with the FDK70. Later I received an E-mail from Allergy Buyers Club and was told to return the dehumidifier to them in its original container (who keeps this stuff). Anyway took the measurements 20X24X16 and weight 110lbs to UPS who said it would cost appx. $186.00 to ship it. So I called Allergy Buyers Club and made 2 suggestions, (1) contact a local refrigeration person to repair or (2) since I am about 70 miles from Bristol, could I personally deliver it. The response to both suggestions was no. So I guess the problem now is mine. Should I pay to have it repaired and hope it doesn't fail again, or eat the $1,000.00 that I paid for the item initially. Don't do business with these people.

I've been in a 4 month mess with this company. First I called to have them confirm the filters I was buying for my airpurifier. I was assisted and was assured that I would get the 25% discount that they were offering on the website. AFTER I purchased the items I was told that it didn't apply to the filters I was buying. I fought to have them honor the discount. Then they sent the filters to me and they were for the wrong airpurifier. I spent months of phone tag trying to get this clarified. In the end I went to the manufacturer to get an answer. Then I had to go through returning the filters. I was sent a shipping label and told that the minute they received notice that they were on the way back the refund would hit my account. 3 weeks later and I had to call again to insist on the refund. They said they missed it cause the filter had gone back to the manufacturer instead of them. THEY SENT ME THE SHIPPING LABEL. I first ordered the filters in January. Now it's May, I've been through a horrible allergy season without my air purifier - have since had to order a new one - still have not received the refund for the wrong filters - still don't have the correct filters and now they say that they don't carry them. Please find another company to work with!

I ordered this pure and dry dehumidifier online on a Sunday. Thought I had done everything all right but received an email telling me that my order was incomplete? So went back and tried ordering it again and got another email telling me that my order was incomplete? Checked my credit card and yes I just ordered 2 units. Called the 1 888 number and was told that I had to wait for Monday to solve the problem. Needless to say that it took 10 days to get my money back on my credit card. Moral of the story do not order on Sunday or Saturday as you will get some automated message that is incorrect.

Tony

I bought one set of Rejuvenite pillows long ago at a mattress store and loved them. After replacing countless cheap pillows in the guest room, I decided to buy another set of Rejuvenite pillows. Still expensive, but the best price after shopping around was with AllergyBuyersClub. The transaction was easy and shipping was surprisingly fast. I don't even have allergies... but I would definitely recommend this company for their excellent prices and service.

God help you if you need to return anything to Allergy Buyers Club. I unknowingly purchased a defective, loud, leaky $400 dehumidifier that had been falsely advertised as quiet. (A customer service rep later confirmed that the decibel level advertised on their website was incorrect.) Despite the false advertising and the faulty product, the company refused to guarantee that they would pay the return shipping. They said I could mail the dehumidifier back, but they wavered on whether they would pay the return shipping costs or not. The worst part of this whole fiasco was getting bullied by a customer service representative named Angie. I wish I had read the reviews on this website before purchasing anything from them.