Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AliExpress

AliExpress

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
See all photos
How would you rate AliExpress?
grey stargrey stargrey stargrey stargrey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Carrie F.
Unfollow Carrie F.
Share Review
Report Review

I have had nothing but a positive experience! The shipping takes a little longer but this is set out by the terms of the seller. You can also 'express' your items. The quality of what I have ordered has been spot on. I get my items for a fraction of the price in stores and saves me the hassel of shopping outside of my home. You can also message the vendor... I have no complaints. This site rocks!

Date of experience: July 4, 2013
California
4 reviews
5 helpful votes
Follow mrb v.
Unfollow mrb v.
Share Review
Report Review

Well like many others here if the deal sounds way to go it is. It's better too play it safe or look for a top rated vender and gamble and see what you get, also don't buy from saler jj Zhou they have too stores and never replay I send like 5 massages and a week later still no replay. I canceled my too ordered I had placed with them and they put they had refunded I looked at my bank account and they took my my money F&ckers well you live and we lurn the hard way also if they say they well give you promo coupons of 60-100 you now it's a scam jest be very smart about it and look for people that do reviews with detailed you know they aren't lying be safe guys.

Date of experience: July 3, 2013
Australia
1 review
0 helpful votes
Follow Amar M.
Unfollow Amar M.
Share Review
Report Review

The sellers are liars in sizing department. All clothing are for kids sizes (yes! Even the XXL) when Im a medium.
Their models and pictures must be of midgets if you believe you will fit in them.

The BUYER PROTECTION and CLAIMS are a joke and complete waste of time. The reason they take a max 60days is that PAYPAL only protects you for 45days.

Read between the lines people.

I must say, I bought belt and that was only correct item.

Date of experience: July 2, 2013
Belgium
1 review
1 helpful vote
Follow Joyce A.
Unfollow Joyce A.
Share Review
Report Review

The items are fake.the shipping is really slow! You can have a tracking number but the item can be send in a very second moment. And sellers are dishonest. The saddest thing is that they know their rules and can play on it to cheat buyers... at least ebay protect you from such nonsense.
The low price is attractive, but stay far from this people

Date of experience: June 29, 2013
China
2 reviews
1 helpful vote
Follow Tatiana l.
Unfollow Tatiana l.
Share Review
Report Review

Commodity prices are very cheap, but the delivery time is very slow.

Date of experience: June 22, 2013
New Zealand
1 review
4 helpful votes
Follow Nicola R.
Unfollow Nicola R.
Share Review
Report Review

Ok
June 20, 2013

Ok - I have brought in excess of 50 items of all sorts on Ali Express. I have had a few poor quality items and the odd mishap (like damaged items) but in general I have been able to buy a range of items I never could have afforded before. Many have been good standard, some exceptional for next to nothing.

In my experience, don't buy items of too high a value, expect a fake product, always query the claims made before buying. What composition is this item (it says real leather is it top cut leather etc etc), what are the measurements of this item, there is no sleeve length, can you give it to me please? Will I get a product exactly like the one in the picture? Etc etc. What does the feeback say? Has no one left feedback - are they all default ratings? Does the feedback have a genuine sounding comment attached? Not just "excellent". It does cost a lot to return poor items etc so buyer beware. There are some terrible traders on Ali Express and shipping time can be a nuisance but by and large there are many genuine traders and some very nice people on Ali Express. If you use Ali Express, take the time to do it right and you will come out the winner. Also don't be unrealistic, I have found many $3 to $8 bargains but if I get something for $4 that is rubbish, I realise this is the gamble I have taken and don't get too excited about it. 4.5 stars.

Date of experience: June 19, 2013
Pennsylvania
1 review
2 helpful votes
Follow g g.
Unfollow g g.
Share Review
Report Review

As an international business owner. I CAN ASSURE YOU THAT 99% OF THE BRAND NAME ITEMS ON ALIEXPRESS ARE COMPLETE COUNTERFEIT/FAKES! What's worse is there government does very little with enforcement and factory shut downs. It truly is a shame that they survive off the hard work of other companies and cheat buyers with CLAIMING the product is Authentic. Such a disappointment, to say the least. Buyers beware

Date of experience: June 16, 2013
Colorado
1 review
2 helpful votes
Follow g m.
Unfollow g m.
Share Review
Report Review

I ordered four shoes as a deal for about $400. The shoes took over two months to arrive and all came direct from CHINA. They smelled awful from organic solvents and smelled up my whole apartment. When I tried to walk in them, my feet felt cramped and uncomfortable. When I tried to return them, I was hassled as they would not give me an RMA number. Plus, on order with free shipping, they subtract that from your order! Plus, when you return shoes from a "deal" they refund you less money than the deal was worth. This company is a scam. I would never order from them again!

Date of experience: June 7, 2013
Germany
4 reviews
14 helpful votes
Follow Al W.
Unfollow Al W.
Share Review
Report Review

Be warned
May 26, 2013

Be warned. The merchant reviews are all faked and changed by the webmaster. I made a HUGE mistake and bought something from Bluetimes or Blue Times or whatever they call themselves now, and got a nonfunctional unit. Return cost half the cost of the unit, no sign of refund. Gave them a 1 star review. Noted that they retained their 5 star status and my review was changed to a 4 star by the webmaster. No response to my inquiries. Scam Central.

Date of experience: May 26, 2013
New York
3 reviews
2 helpful votes
Follow Antonio b.
Unfollow Antonio b.
Share Review
Report Review

Stay away from this site. I ordered a product which i never got. I tried to contact seller with no response. I had to dispute the charge to get my money back.

Date of experience: May 16, 2013
New Zealand
1 review
0 helpful votes
Follow Rath C.
Unfollow Rath C.
Share Review
Report Review

This place is for smart shoppers who know what to look for and what to avoid:)
You must always do your research before buying and browse around!

My experience with this site is positive! Because of the 4 main things I have typed above.

1. Know what your looking for. ( what item is it? What material? If you do not know ask! If it's to difficult because of the language barrier then go to another site.)
2. Know what to avoid. ( Look at ratings! For goodness sake! Comments and reviews. Are they selling too much types of items that kinda doesn't match e. G: Books, dolls then for some reason jewellery.)
3. Research! ( Is that item made of the real thing? Dose it look like the item in another website which shows the real thing? E. g: topaz on a gem website and compare it to the item your looking at, again ask the seller. Look at comments.
4. Browse around! ( Cheaper prices, the same item with a seller that has better ratings.)

If all fails then its just bad luck XD

Date of experience: May 16, 2013
Alabama
3 reviews
28 helpful votes
Follow Kayla C.
Unfollow Kayla C.
Share Review
Report Review

I have ordered many many items on this website. I am going on a very expensive vacation to the virgin islands and didn't have much money to spend on bikinis, dresses, shoes, sunglasses etc. for the trip. I read all of the horrible reviews and then decided to try it for myself. I started out only buying one sundress for $5 so that if it never came or was bad quality i wouldn't be upset. The dress ended up coming faster than expected and I absolutely loved it. I ordered all of my vacation clothes and accessories from the site. Now i'm ready to go and didn't spend an arm and a leg at victoria secret on bikinis! Thank you Aliexpress for a great experience. Btw-- to all of you who blame it being on the fact that they are "Chinese" get a life u racist pieces of s*it. Oh and you must not be able to read because most, about 95%, of the items you use, wear, buy are MADE IN CHINA!

Date of experience: May 15, 2013
Indonesia
1 review
0 helpful votes
Follow Bintang A.
Unfollow Bintang A.
Share Review
Report Review

Aliexpress never hear the buyer, they don't have help center but only robot! So you never get help when you have trouble with this chinese seller! Not recommended!

Date of experience: May 13, 2013
South Carolina
1 review
0 helpful votes
Follow Hearts S.
Unfollow Hearts S.
Share Review
Report Review

Using AliExpress is a REAL GAMBLE. Sure there are some honest sellers there. But AliExpress' "buyer protection"/"dispute/claim" process is a JOKE.

Everything is set up unfairly favoring dishonest sellers, sellers get longer to reply to disputes, they get longer to ship the item, long time to wait for its to arrive and the claim process is all about wasting buyer's time while holding on to your money unfairly. If you have a problem with something you purchase you only have 8 days to file a dispute or the option is completely removed.

Buying from AliExpress you are at risk of getting items that are:
- full of TOXIC CHEMICALS (COMPLETE WITH NAUSEATING SMELLS THAT CANNOT BE REMOVED).
- bait and switch scams, pretty photos in the listing but items that look like a forced child worker tried to make a copy of it. Bad stitching, falling apart, uneven, things you'd never buy if you saw it in a store first.
- wrong size, no matter how specific and accurate you are when ordering about the size you need some sellers have products that are incorrectly labeled and do not measure to check for accuracy.
- no item at all with fake tracking numbers that never update.

The list goes on but whatever the problem may be that is the seller's error/scam AliExpress will ask you to pay again for shipping the item back to the seller (more money out of your pocket) and then the seller can simply refuse the package and still keep your money. If they allow you to have a refund without paying more out of your pocket to fix the seller's mistakes they may only offer you a very tiny partial refund. So let me recap, you pay, you have the item shipped to you, the seller makes a mistake and you are asked to share your money or pay more to fix the problem.

The couple of dollars you might save using the site simply isn't worth the potential for loss, its better to stick with Trusted Sites like Ebay for any shopping with China.

Date of experience: May 13, 2013
Texas
1 review
0 helpful votes
Follow martina b.
Unfollow martina b.
Share Review
Report Review

I ordered 5 swimsuits from different sellers on 4/18/13. Its says my orders where shipped 2 days later. Today is 5/10/13. I only recieved 1 swimsuit, which came last week. The others are supposedly in transit. Ive read other reviews and now im going to the website now to read the sellers reviews... because there is no way i should have to wait this long... the swimsuit that i did get in the mail was very nice... but i have a vacation coming up next month, and I Hope the rest of my things come... i'm giving this website 2 more weeks and after that I want a refund, and i'll go to a regular store and buy my stuff... this is really riduclous... i've never waited this long in my life... the prices are great, but the wait time is just absurd!

Date of experience: May 13, 2013
Georgia
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

I understand this website is for multiple sellers and I have only made one purchase from one seller. So there may be systemic problems overall, but I had to share my wonderful experience to counter balance some of the bad reviews. I coach my son's 8 year old soccer team and I purchased Chelsea uniforms for the whole team. It came with custom names and numbers. I read all the reviews here and took that into account before shipping off $150 US dollars. I was very nervous because of the negative reviews, but I figured, I could always do a charge back on my credit card. Well, I'm here to tell you, I didn't need to. The quality of the Jerseys is as good as you would get from any US sports store for 1/5th the price you would pay. The seller responded almost instantly on any questions I asked. I even had a kid drop off the team so I emailed the seller to ask him to not put a name on one of the Jerseys and just put the number. He responded immediately and the products were all exactly correct. I ordered at the end of April and received on May 11th. Total time was about 2 weeks. I absolutely can't wait to buy from him again. I'm thinking of getting them all the away kit as well.

Date of experience: May 13, 2013
Wisconsin
1 review
0 helpful votes
Follow Robert S.
Unfollow Robert S.
Share Review
Report Review

USING ALIEXPRESS YOU ARE TAKING HUGE RISKS.
The transaction date of my order was 03/12/2013. Got order confirmation same day and seller processed the order in 2 days. With seller promised Delivery Time: 15-26 Days, the item should arrive within 04/10/2013. With no Item received till 04/29/2013, and tracking# trail lost, emailed the seller. Only a dispute with my credit Card solved the PROBLEM.
Seller has Contractual Obligation with Aliexpress. Aliexpress has Contractual Obligation with the Credit Card Bank. Credit Card Bank has Contractual Obligations with consumer, based on Credit Card Consumer protection ACT.
If anything goes wrong and consumer stays inactive beyond 60 days, then everybody will be off the hook, and the Consumer WILL RUN OUT OF LUCK. While the seller will get the money, the Consumer will Get Nothing, or a Different Inferior Product, or a Fake Product.

Date of experience: May 11, 2013
California
2 reviews
0 helpful votes
Follow Tanya c.
Unfollow Tanya c.
Share Review
Report Review

My first purchase went wonderful. I received my product as promised. The second experience has been horrible! I tried to cancel the order to have the SUPPLIER deny my request! I also tried and opened a dispute on the supplier, still no results! I received an email for the second time that my order has been shipped. Today is 5/10/13, the first shipment email said 4/17/13. Stay away!

Date of experience: May 10, 2013
Germany
1 review
0 helpful votes
Follow Gregor H.
Unfollow Gregor H.
Share Review
Report Review

Bad Bad Service, I got bad working cable and open dispute.
I´m waiting now more than 2 month and nothing going on.
Never use Aliexpress or Alibaba again.

Date of experience: May 9, 2013
NL
2 reviews
1 helpful vote
Follow maria z.
Unfollow maria z.
Share Review
Report Review

Untill now I have'nt succes to place an order at Alieexpress, when I will order, I always receive a message that it is not possible because of savety reasons, whatever that means. I have never ordered before, never got a e-mail back when I ask for more information.

Date of experience: May 8, 2013