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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Australia
1 review
1 helpful vote
Follow Ken J.
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Bought a laptop mainboard. It was faulty. Returned it as instructed. My Post Office has proof of their receiving it. They deny it arrived.
Stretched the process out till it was too late for dispute or leaving feedback.
Andrea Liu TELLS BARE FACED LIES!
Be aware and like many others DO NOT USE ANY ALIxxxxxx SITE

Date of experience: January 5, 2014
Sweden
1 review
1 helpful vote
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To cut this story short:
Attempt#:

#1 Bought some items at a low price. Got 50% delivered, 1 item broken (out of 6). The other items weren't shipped at all (and no charge).

#2 While awaiting delivery of #1: ordered some more things (HD 2TB and other stuff). The HD was delivered broken and the other items (2 out of 3) was never delivered, but charged for. - Awaiting refund, but the web site says "Finished" and no further correspondence has occurred from China.

#3, Last chance. Ordered two MicroSD's. Site claims they have been shipped two months ago. Charges have been applied. The Shipping/tracking # don't exist on the Chinese postal site. These items haven't arrived yet, even that the site claims that they have been shipped (even with tracking # - that seems to be fake).

Conclusion:
-----------------
This is a scam. I Don't think the site can be trusted *at all*.
It is very unreliably (!) and doesn't adhere to expected reliability of service.
- They take your money and leave you with a mess of dealing with a wall of resistance in form of not replying to your correspondence, either by mail, or by web messages. (I haven't tried to call).

- I recommend staying away from this site!

# # #

Date of experience: January 5, 2014
Romania
1 review
1 helpful vote
Follow Cber T.
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People stay away of AliExpress, they have contacts with lots of fake sellers, take your money and never receive what you order, if by any chance they send you something, will be lower quality, different look and even defective. They are very bad in dealing with disputes also, waste of time and money. You never get the money back from ALIEXPRESS. DO NOT BUY, STAY AWAY!

Date of experience: January 5, 2014
New Zealand
1 review
0 helpful votes
Follow Amie G.
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I have ordered a fair bit from this site recently, I have ALWAYS received my items or have ended up getting refunded without any hassles.
However.
Shipping is dreadfully slow. Expect to wait at least a month or longer for your items.
ALWAYS check seller feedback ( less then 10 is a no go zone for me)
ALWAYS check to see how long they've been selling for. If they're too new it's fishy.
ALWAYS read the print in the descriptions as they may not match up with the photos and prices.
NEVER buy anything over $100 unless you're a serious risk taker and are certain.
BE AWARE that branded items will be knockoffs same goes with the electronics. You will most likely end up with some cheap tinny thing.
YOU GET WHAT YOU PAY FOR.

Hope this helps.^^

Date of experience: January 5, 2014
Colorado
1 review
1 helpful vote
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The merchandise you purchase is at your own risk and I have ordered a number of things from different sellers and have not really been burned by any of them... I agree with others... they do not exist... you cannot contact them... you spend hours swearing at the screen as you go round and round... I had a problem with a supplier, explained the problem and the seller refunded my money totally to aliexpress and now i cannot get a hold of them to get my money... waiting 8 months...

Date of experience: January 4, 2014
Canada
1 review
0 helpful votes
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2 orders
January 3, 2014

2 orders
Order 1: World Cup replica trophy, order was received in 8 days well before Christmas. Product looked great! Full size replica, would've cost me $185 if i were to buy replica from Ebay.It cost me $83 on Aliexpress.My dad loved it! Great buy!
Order 2: Leather jacket with faux fur inside and collar, order was received in 9 days again well before Christmas. Jacket is pure BALLER! Super warm and looks deadly, cost me $180 best purchase, very pleased. Only thing you need to order a size bigger! Measure your own clothes and make sure you order a size bigger. Jacket looked thick so i did and it fits perfect. These guys sizes are tiny i usually fit into a L or XL had to order a 4XL from them. Happy Shopping

Date of experience: January 3, 2014
Illinois
1 review
1 helpful vote
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Ordered an iPhone 5 case... 16 days later it still has not shipped. Attempts to get ahold of anyone at the site is a waste of time. Screen after screen of "under construction"... which I now believe they never existed. I will never get my money back. The only way a company can run like this is for it to be outside the US. It would have been shutdown a long time ago if it were here.

Date of experience: January 3, 2014
California
2 reviews
0 helpful votes
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I aleays bought on this site, although it costs time to receive but the prices are really nice, fully recommend!

Date of experience: January 3, 2014
California
2 reviews
9 helpful votes
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My order never arrived
January 3, 2014

My order never arrived. The "customer service" is so bad I could not figure out how to complain. Endless loops.

Do not waste your money in this pit.

Date of experience: January 3, 2014
Sri Lanka
1 review
0 helpful votes
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I bought a watch..
January 3, 2014

I bought a watch. Seller don't want to communicate with us. When I put a message, They replied after 3 days and watch arrived after 3 months

Date of experience: January 3, 2014
Nevada
1 review
1 helpful vote
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Ordered 2 jerseys, with son looking on. Money debited from card. No jerseys by Christmas, and when package arrived, ONE jersey. Site keeps insisting I confirm and close order. Seller responded to insist I only ordered ONE jersey, then disappeared. Attempts to file a dispute on the site a total farce; it insists I submit "attachments' with my dispute, and even when I do, will not "submit". It wants me to download software from Mediafire. Forget it. No satisfaction here, and impossible to dispute. Even their "community" is down for servicing. Yeah, right.

Date of experience: January 2, 2014
Michigan
2 reviews
4 helpful votes
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The shoes work great for my boyfriend. He's very insecure about his height because I'm so much taller than him. After buying these, he's a few centimeters taller and wears them all the time. I'm thinking about buying him a second psi!

Date of experience: January 2, 2014
Kentucky
1 review
1 helpful vote
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This site is a scam, I had two orders which were never delivered. After complain with the vendors they just disappeared. AliExpress.com does not take trust and safety seriously as well as claims of fraud. The other products that were delivered were all of very poor quality. Please take your money somewhere else, I deeply regret purchasing from AliExpress.com.

Date of experience: January 1, 2014
Canada
1 review
1 helpful vote
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I order a hockey jersey for the god son for xmas, 3 weeks before xmas, it was supposed to be a 7-10 delivery, it's been 5 weeks now and there are no sign of the jersey. I tried to contact them by phone, by email and thru the website, my attempts by phone or email to get a direct feedback of what was going on with the transaction HAVE ALL BEEN IGNORE and when trying thru the website you get a mediocre generic reply a week or more later. THERE ARE GOOD REASON WHY THIS SITE WON'T TAKE PAYPAL OR OTHER FORM OF PAYMENT WHERE THE BUYER IS PROTECTED, THEIR SERVICE IS UNRELLIABLE AT BEST AND BORDERLINE FRAUDULENT. DO YOURSELF A FAVOR PAY A BIT MORE AND ACTUALLY GET SOMETHING, STAY AWAY FROM THESE CLOWNS!

Date of experience: December 31, 2013
GB
1 review
4 helpful votes
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This is a great website and online store. I went on this site. I loved their product service very much because there products quality is very good. They delivery their product after 1 day later bought it. There were no damages, not even a small without any risks.

Date of experience: December 30, 2013
Canada
9 reviews
34 helpful votes
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Wow...
December 31, 2013

Wow... I am amazed by the selection to choose from as well as the detailed descriptions. I recently ordered 2 pairs of shoes and was surprised at how fast the shipping was. The quality of the the shoes is second to none. I am very impressed by increasingshoes.com and will be recommending your products to my friends and family.

Date of experience: December 30, 2013
Australia
1 review
1 helpful vote
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I use this site all the time. I love the free shipping as i'm from Australia. The prices and quality are great.

Date of experience: December 30, 2013
Canada
1 review
1 helpful vote
Follow Airique C.
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With anything, you will get the good and the bad. The problem is that there is NO CUSTOMER SERVICE. Not even a little bit. If things go wrong (as they sometimes do) you will be left with no recourse and no one (but the person that you have a problem with) to deal with it. It is a shame. I just started using this site to purchase a few things and now I will never touch it again due to one individual.

Date of experience: December 30, 2013
Nebraska
1 review
1 helpful vote
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WORST SITE EVER!
December 30, 2013

WORST SITE EVER! I purchased an item that arrived destroyed (5 weeks after the actual purchase). Seller insists the item arriving destroyed was my fault and refuses to refund my money. Zero customer service and zero ethics!

Date of experience: December 30, 2013
Israel
1 review
1 helpful vote
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The very worst transaction I ever had. Just lost my money! They closed transaction and marked it finished automatically, but I have not receive my order! I was abroad and missed their email notification. Now when it's finished, neither the seller nor the site support don't answer my messages, and I have no way to get my money back!
It's my very first purchase though this service, and I believe - the last one. Very poor service! I'm using ebay for years, I there I know I'm protected.

Date of experience: December 30, 2013