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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Bahamas
1 review
9 helpful votes
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Wrong sizes, poor quality. Won't give the money you payed for the product back, payed with visa then they tell me they can't refund it. I have been told to reorder product and they would give me discount or they will send me the product for free. Then I find out they charge my credit card. Constantly bothering me to give a 5 star cause there boss will fire them there kids need food ect and they have scammed me just pathetic I highly recommend that you DONT purchase ANYTHING from these companies (MAGIC HOME STORE Tingel Zhang) ( DING LIN FASHION STORE Xujun Yuan) (ORANGE FRIDAY Jackie Chan) ( SUPER HOT CLOTHES Weiwei Fang) (FASHION BOOK Hj Yan) these companies I have listed honestly took advantage of me and totally ripped me off they are all REALLY REALLY BAD buyers be careful I would not wish on anyone what has been done to me horrible experience

Date of experience: December 27, 2015
Japan
3 reviews
15 helpful votes
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I have placed over 100 orders from AliExpress stores in the past 3 years. Thinking back I am amazed that I still keep going back for punishment.

I understand that AliExpress is made of thousands of sellers. I have had bad experiences with many sellers and AliExpress itself. Here are some:
- Paid extra for express shipping, but a mistake added several days to the delivery.
- Ordered from 2 separate shops a few hours apart, They turned out to be friends and held my first order to wait for the 2nd order so they could save a few bucks even though I had paid for express delivery for both.
- I received an obviously used product. Later they admitted it was a store demo model.
- Had an LED light smoke and start melting. They asked for a photo. I sent one. Then they asked for a video. I asked why and got a refund by threatening to leave a 1-star review.
- Description of an LED light said it had a switch. The one I got did not.
- I get spam email or messages months after buying from a shop.
- Tricked me into signing up for AliPay, which means they keep my credit card. I tried to quit and get this message."I am sorry to inform you that currently Alipay Accounts cannot be cancelled yet."

Very minor, but worth mentioning:
- If you block scripts can be hard to log into the website.
- You are expected to log in and click "Confirm Goods Received".

It is always the same. They promise you a discount on the next order or offer to fix things if you give a good review.

The last straw came recently. One store sent me the following message:
"Please leave us 5 stars feedback to get $2 no limit coupon from our store."
I left a 1-star review.

Date of experience: December 27, 2015
California
1 review
2 helpful votes
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ZERO STARS!
The shipping time was great... however - DO NOT BUY THIS HAIR, I did not have excellent service or hair. The hair was matted and tangles very easy. Sheds a lot! Terrible hair! The supplier called me at least a DOZEN times to revise my feedback from 3 stars to 5 stars. Not sure why I gave it 3 stars in the first place. The supplier agreed to refund me half my money if I report 5 stars and did not refund me. So, please be aware that I did not write "Excellent" in the comments.

DO NOT BUY THIS HAIR, but if you do be sure to put 5 stars or you will get harassed!

Date of experience: December 26, 2015
Ireland
1 review
4 helpful votes
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Medo stores bad seller
December 26, 2015

They threaten you until u change feedback to 5 stars

Date of experience: December 26, 2015
New Zealand
1 review
4 helpful votes
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You Get What You Pay For
December 28, 2015

I have only ever used AliExpress to buy very cheap items (stationery, costume jewellery, lunch boxes), and I have had reasonably good experience with all of them. Although all the items may be plastic-y, given the prices they are still much better than expected. I would only recommend buying things on AliExpress that you would normally buy at bargain stores ~ electronics, coats and big-ticket items almost always necessitate going into a store.

Date of experience: December 25, 2015
Australia
1 review
4 helpful votes
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TWT BOUTIQUE CLOTHING IS A SCAMMER!
I bough three T-shirt from this seller and after three months I never received it. I asked the seller why this long I have never receive the items I bough. The seller was polite and kept telling me that the items are in transit and i have to wait a little bit more. I got tired of waiting and I decided to open a dispute. Aliexpress rejected my dispute then I decided to gave a feedback about how the seller scammed me. Then this seller got back to me and ask me to modified the feedback so that they will help me. I modified it and I asked for a refund then then seller changed the story and told me that I have received the Items already and I should stop lying!

Date of experience: December 25, 2015
Virginia
1 review
1 helpful vote
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I Love Ali Express
December 25, 2015

I have ordered many, many, items and have never been disappointed. I have ordered items from bras, phone cases, to panties, chargers, etc. I have never been disappointed by an item. I LOVE Ali.

Date of experience: December 24, 2015
Maryland
1 review
3 helpful votes
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Bought a Jersey... They shipped the wrong size. Shipment took weeks
Told them to send the correct size
Their response was
1.) Mail back product and we will give you a refund
2.) Credit you $8.00

I WANT THE CORRECT PRODUCT I BOUGHT!

Bad company
#don'twaste your money

Date of experience: December 23, 2015
Egypt
1 review
3 helpful votes
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Very bad
December 23, 2015

Save Yourself
AliExpress.com
Is one of the Worst Online Shops.
For Examples:
I've bought from them a new telephone Galaxy S6, I received an unknown part of telephone without battery and back cover, I've paid 171.00$
They refused to refund me any penny.
Take care to buy any item through them..

Date of experience: December 23, 2015
France
9 reviews
20 helpful votes
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I have been member of alibaba and aliexpress since 2008 and over 84 transactions, I only had 3 disputes, all won. I understand why people are angry, but you have to choose your seller carefully, you need to chat with him too. I made some very good deal, for myself but also for resell.

Date of experience: December 22, 2015
Neil S.
Canada
1 review
3 helpful votes
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Don't shop at AliExpress
December 22, 2015

Ordered cloths from AliExpress. Never got the cloths or my money back. Don't waste your time or your money on this site!

Date of experience: December 22, 2015
Texas
1 review
3 helpful votes
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Sent ALOT of Fake seeds
December 22, 2015

I have ordered seeds. They would show pictures on some sites of the right seeds. But they didn't send those seeds. I do not know what they sent. If you are a serious gardner do not buy from them. I will buy from EBAY. Except their stores from China will not.

Date of experience: December 21, 2015
Georgia
1 review
3 helpful votes
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Worst seller
December 21, 2015

Dir. Town is worst seller I ever seen, he was very Rudy and unfriendly person, I have not working xiaomi headphones from him he don't want to refound money because I wrote 1 star review about him! Don't deal with him..

Date of experience: December 21, 2015
Nevada
1 review
3 helpful votes
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Bank #please
December 21, 2015

After a closed dispute where I lost shipping and everything else I took it as a lost with Ali. Months later I get an email from Daisy stating that they needed my bank info swift number pic ID so they 1 time refund me my money. I don't know what kind of scam there running but I'm no fool they already have any info they need to "refund" my money. Watch out with people there in our pockets big time and we're to lazy to spend a few xtra dollars so we pay the price for it!

Date of experience: December 21, 2015
Czechia
1 review
5 helpful votes
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Disappointment
December 21, 2015

I ordered Apple charger through AliExpress and have received it. It worked for about one week. Further attempts to get either replacement or money have been ignored. Fortunately, I only lost 15 USD but am sure I will never order anything via internet from China.

Date of experience: December 21, 2015
Florida
1 review
3 helpful votes
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Do not order
December 21, 2015

Item shipped was not the item that I ordered. The seller wasn't willing to make it right unless I purchased something else from her site.

Date of experience: December 21, 2015
Germany
3 reviews
9 helpful votes
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I know, lots of people like to make a bargain. But very often the bargain is just " you get what you payed ". Exact this expirienses you can get at Aliexpress. But this is not the hole truth.
Of cause you can make a bargain at Aliexpress you only need to know how and where. I'm shopping at Aliexpress since about 4 years and I really payed a lot of dues.
Aliexpress developed in a good way, so if you are a serious buyer the chances to get a full refund at Ali is quite good.
My advice is: read the product prescription very carefully.
Ask the seller all your questions about the product.
Sometimes the seller doesn't answer all questions, then you have to be stubborn, till you get all information.
If the seller beats around the bush, do not trust him
Only buy at seller which try hard to give you all details about the product.
Look at the sellers rating, there are trusted shops, mostly very safe.
Ask for real pictures.
It is up to you how safe your shopping will get.
Good luck
Peter

Date of experience: December 21, 2015
Minnesota
1 review
3 helpful votes
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Do not use this site!
December 20, 2015

I ordered clothing from this site not realizing that it was chinese based. All sizes are way too small. I ordered an XL it was not even equivalent to an american size small. I asked for a refund they said no and I had to go through a lengthy process and after being persistent they only refunded me $10. It was a joke, it is not where we need to be shopping. Do some research merchandise is cheap and there are no returns.

Date of experience: December 20, 2015
Canada
13 reviews
49 helpful votes
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Do not order
December 20, 2015

I order jacket, used sellers sizing guide. It was 2-3 sizes too small. The dispute process is a joke, all favours seller or alliexpress, no guarantee, DO NOT SHOP HERE THEY WILL STEAL UR MONEY

Date of experience: December 20, 2015
Maryland
1 review
3 helpful votes
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I placed an order and never received it. They wanted proof from my Post Office, the Post Office could not track the item and the tracking number was useless. The Better Business Bureau gave this company an "F". Research this company before placing an order, the reviews and amount of complaints may change your mind. Be prepared to be out your money.

Date of experience: December 20, 2015