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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Zealand
1 review
2 helpful votes
Follow Belinda G.
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Overall my experience with Ali has been positive.

I do wish when customs return items to countries sellers would let me know.

If you search hard you find some really really fantastic bargains.

I will not leave Ali for quite some time. The positive far outweighs the negative

Date of experience: February 6, 2018
Massachusetts
1 review
7 helpful votes
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I ordered an item in November (it was a Christmas present) still have not received it. When I tried to put in a dispute just kept push back that it will be shipped. Luckily, it was not an expensive item. I would not recommend this site to anyone I only wish I had looked at the reviews prior to ordering - do not let anyone you know use this site - and if I could give I not stars I would

Date of experience: February 6, 2018
New Zealand
3 reviews
8 helpful votes
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So I ordered a few items a couple weeks ago from three different shops on Ali Express. One item showed sent the next day, the next item show two days later and the third showed sent almost five days later, just before the timer expired and the order cancelled. But I'm getting the picture that 'sent' does not mean sent, or even processed, it only means they generated a tracking number and they will send it sometime later. Now two weeks later only one item looks like it might be on its way here. One item just recently updated to 'posting', one item said it was on its way to here but is now back at their sorting facility.
Even if I receive the item(s) I'm not too impressed with the process and I can see through their misleading messages. They are meant to give you the impression that something is happening when they haven't done anything yet. The shops have five days to send the item but get around this by generating a track and trace without actually posting the item. I suspect they only ship every couple of weeks to save money on shipping (they get a discount for shipping more items at a single time rather than fewer items more often.). But this is misleading and unfair for the customer who has already paid for the goods and makes it harder for them to file a claim with their credit card provider.

Date of experience: February 6, 2018
Wisconsin
1 review
4 helpful votes
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SUCKS!
February 5, 2018

I ordered an item just to see how the service was. Never received item called a couple of times. Now when I call the number doesn't even ring and all of sudden busy tone!
When I talked to somebody before they said they would be sending item well it's been over a year now so I don't think it will be coming.

Date of experience: February 5, 2018
Canada
1 review
7 helpful votes
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Attention., Attention., Attention: Aliexpress and their sellers are money scammer. Almost all sellers are fake and money sucker. I am 100% sure this seller and Aliexpress are both in a group who had taken my order but did not deliver. I created dispute but Alibaba/Aliexpress finally kept my money and did not even refund my money not even deliver my product as well. Please do not do any transaction with this seller not even on Aliexpress. Do not buy anything on Aliexpress.

Date of experience: February 5, 2018
Japan
1 review
2 helpful votes
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The samples arrived in good order and very quickly within a few days. When I placed a bulk order, the shipment took over 3 weeks, the items arrived damaged or broken (there were no proper padding for the glass jars). The dispute process is joke. I need to prove that I didn't break those jars and also need to submit individual photo of each item as well as an assessment report from Fedex. It was a waste of my time. AE didn't even looked at the evidence and concluded to be invalid request for refund.

Date of experience: February 4, 2018
Virginia
1 review
5 helpful votes
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First time, never again!
February 4, 2018

Ordered an rc car kit. I was initially given the wrong tracking number, which lead me to believe it had been delivered to an address 8 states away. They gave me a second tracking number which was invalid, but kit arrived three days later. The retail box had one layer of small bubble wrap around it, and was shipped in an unpadded plastic bag. The retail box arrived with a big dent in it and body of the car was smashed. I filed a dispute and requested a refund of $20 to cover buying a replacement body. The seller demanded I ship the kit back (overseas at my expense which would be a minimum of $23) to get a full refund. My only recourse at that pt was to ship the kit back and take a loss, or keep it and buy the body out of pocket. I chose the latter, which means I should have bought the kit domestically for more and saved myself the wait and hassle. AliExpress... NEVER AGAIN! K

Date of experience: February 3, 2018
New York
2 reviews
5 helpful votes
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Horrible
January 31, 2018

Horrible. Took forever to received and the item wasn't as described. Will not purchase from this site again.

Date of experience: January 30, 2018
Canada
1 review
4 helpful votes
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FACT! All of the sellers on Aliexpress are all the same sellers on Amazon.ca?. Com, Cute and lighting the box, Alibaba.com. Every single one. FYI, Amazon.ca is no better. Order and delivery started off smooth only to realize it is just as bad. Amazo, Ca i understood is a warehouse stocked with merchandise within canada. NOPE, its NOT. The same issue with refunds and the PRIME is a money grab. Pay to join Prime $, then ship faster is more $ and get this you pay per item to ship faster but its not if its coming from china or England or Russia! And the tracking numbers are not even trackable! All scammers! If you are work hard for your money youre better off to go and pay retail pick up your item immediately and have it in your possession this way you can also go back and return it if theres an issue. Warning! When you return a item to any online website YOU pay on top of what you already paid and you have to claim the true value. Unlike what sender values the item for, which is supper low. I ordered an item from China came FedEx I just received a notification from FedEx stating they paid taxes and dutys on my behalf the item cost $20 the tax and duty cost $14 why would I have actually purchase that item if I knew it was gonna cost me more than what it was posted for? Scam Now I have to pay Fedex

Date of experience: January 30, 2018
India
1 review
6 helpful votes
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Frauders
January 30, 2018

Mentioning names of Few store where i have bought products from and the experience i had with them was like most most horrible.
The Aliexpress website itself is fraudulant, they close your disputes even if the customer has genuinely put in some dispute. I am sure they get paid for closing disputes in favor of the seller. They even delete the reviews and disputes put in by buyer and safeguard the frauders.
Below are names of some worst stores, never buy from them or even you will be cheated like i was done.
Beauty & Attraction
Warm Store
Just Me and My Mom
Eleven 's House
BAE & BAE Store (Most Horrible)
Midian Children's wear (Most arrogant)
By&PoP Company Store (Horrible Cosmetics)
BUUFJRU BABY Store
The Baby Diary Store

Date of experience: January 29, 2018
Missouri
1 review
2 helpful votes
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Order human hair
January 30, 2018

It tangles and sheds the quality of the hair I received was a awful mess. It doesn't hold curls very stringy and after washing its a tangle mess. It took a very long time for them to even ship the hair out will never order for ali express again.

Date of experience: January 29, 2018
Peru
1 review
0 helpful votes
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Yo entre buscando primero informacion sobre yoycarte que no estoy seguro si es un buen sitio, encontre muy malas opiniones, luego busque informacion de aliexpress solo para confirmar que estas opiniones son ciertas, y me doy con la sorpresa de tanta estupidez y metira que leo, yo soy usuario de aliexpress desde hace mas o menos 3 años, y lo que ponen aca otros "usuarios" (yo dudo que lo sean), es mentira, como que envian cosas que no cumplen con la descripcion o que no hay reembolso, eso es mentira, hay completo reembolso, siempre o casi siempre los vendedores se niegan a reembolsar eso es cierto pero aliexpress les obliga y siempre te reembolsan, aliexpres solo pide pruebas y el reembolso siempre se efectua en algo de 2 semanas. Es increible tanto mentiroso que hay en esta pagina de opiniones.

Date of experience: January 29, 2018
Canada
1 review
2 helpful votes
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Horrible experience
January 29, 2018

My experience with Aliexpress was absolutely horrible. I ordered a bridesmaid dress for my sisters wedding last May and sent in specific measurements so they could make it just for me. When it came in it was so huge it was not fixable. So I sent it back, bought another dress and payed for shipping to send it back which they promised to pay me for. The second dress was almost as huge and we spent weeks trying to fix it as there was no time to order another. It is now 11 months later and I have yet to be reimbursed for the first dress, the shipping and the alterations. Would not recommend buying from Aliexpress as they do not follow through on their promises.

Date of experience: January 29, 2018
Serbia
1 review
2 helpful votes
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Good experience
January 30, 2018

I've been buying lots of random stuff on Ali in the past 2 years. I had 3 refunds because items were never recieved and they returned money. Everything elsw which I ordered (bracelets, watches, stickers, dpg clothes, jewelery, glasses, christmas stuff, baloons, disney stuff). Everything came within 30days and it was ok. I bought even decoration for my bachelorete party and wedding decorations and it was ok. So from me 5+ for them. Serbia, europe

Date of experience: January 29, 2018
Ukraine
3 reviews
0 helpful votes
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I like to order via aliexpress jewelry accessories, phone cables, cases, phone glasses/films and different things for home - carpets, clocks, sewing goods, towels, batteries, chargers and etc.

Date of experience: January 29, 2018
California
1 review
3 helpful votes
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I purchased about $200 in fasteners from a seller in China and after about three weeks I was disappointed to find out they sent the wrong product. The dispute process on AliExpress requires you to contact the seller to resolve the issue. The seller just played dumb and kept insisting that I return the product at my cost. Turns out AliExpress requires a tracking # which costs an arm and a leg from the US to China. The seller knows this and uses it against you. AliExpress will offer a meager $20 as a compensation (keep the item) or a full refund if you pay the $40-60 it will cost to return the item to China with tracking! I will never get scammed by these guys again.

Date of experience: January 28, 2018
Florida
1 review
2 helpful votes
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Product not what it said
January 28, 2018

Order Door Wall Decoration Stable received a brick wall decoration went through the Fake Dispute and got the following standard letter.
Appeal Rejected
Reason for rejection:
I am sincerely sorry for your unsuccessful purchase experience. Regarding this dispute, we found there's no detailed evidence for the problem you mentioned when our Case Management Specialist handled this case. Besides, there is no video from you can prove the quality problems as well. As you know, it is hard for dispute team to help our buyers if the evidence is not supported. That's why we reminded you to provide the detailed video to verify your claim in the mail.
Complete order detail,
Creative DIY 3D Door Stickers Horse Stable Pattern for Room Door Wall Decoration Home Decor Accessories Large Wall Sticker.
Read BBB for them, I wish I had before I bought.

Date of experience: January 28, 2018
TW
3 reviews
7 helpful votes
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Orders are usually fast if you stay around Asia. They communicate with customers via email instantly.

Date of experience: January 26, 2018
NL
3 reviews
2 helpful votes
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Spoiled
January 27, 2018

Aliexpress getting worse. Price are increase; and freeshipping dissapear. Now I bought in it wery seldom. Sad; but it is. Coins of Aliexpress are useless. I cant recommend this store.

Date of experience: January 26, 2018
Viet Nam
1 review
3 helpful votes
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The worst
January 26, 2018

Not only did it take 10 days after a "Your product has been shipped" notice to get from China to Vietnam and 5 days later I still haven't gotten it-- but their website won't let me in it says unusual activity, wrong tracking code, unusual request... I have to wait for them to send a letter notifying me of where it's at. Over two weeks to go from one country to the bordering country. Amazingly bad experience.

Date of experience: January 25, 2018