AliExpressReviews 8,094

First of all, after charging my credit card seller sen me a notification that there is no black color of smartphone anymore (which I bought). Once I agreed to get a blue color instead, they tell me to wait for the delivery, but I never received it. Now, when I tried open a dispute and sent several message - no reaction / no answers for two months. Moreover, now it's written: "you cannot open the dispute, car it's too late" I am very disappointed as this seller is thief

Feedback timing, language barriers and customer service. The window for Feedback is very limited. Limited to the point you may not even have the product in that period. If you have a problem with the seller you will find english is a foreign language. Be Aware if you have any problems with any of the products you will have to navigate a maze to actually speak to anyone on chat only. There is no phone numbers. I even tried the parent companies' website. It will put you back into a endless loop. Once I finally found someone I started to explain my problem and found there is a limit of characters you can use to write anything about 100. If you manage to get something thru to "A"hole on the other side, you will probably not be happy with the response. Mine was a complete smart a$$. One other note, the products look great. At first but they dont last long.

I have ordered a car jump starter in November 2017, still I haven't received the package and I have opened a dispute about this. The seller refused to give the refund and then I have contacted the customer service, it was really annoying. The customer service representative really didn't care about my concerns. I recommend you all not to buy anything from them. Because they don't care about the buyers concerns. Maybe this online store is good for sellers

Bought this as a Christmas gift and arrived with defective zipper. Seller kept asking me what was the problem over and over again and would say `"what is your advice" and finally said "I don't know how to do" even after receiving photos of defective product as he requested them. Since then, I've been in touch with at least eight staff members at Ali Express who said they we're sorry, they were concerned and cared and understood how I felt and that they would take care of this and keep me informed. They were going to contact the seller. Believe me I was never informed. I always need to contact them again again and again and repeat repeat and repeat the same thing over and over. Just a bunch of lies. Until today, it still hasn't been solved. I just need a refund and that's it. Very disappointed.

I ordered a solar inverter a long time a go on summer last year 2017 and waited for the inverted for long time to arrive and never arrived I ask for refund and AliExpress employee name lue and angela which I never hear a Asian woman name angela but anyway they told me that I need to open a dispute to get my money back but never happened well that company is a bunch of BS that I find out that those positive reviews that they got are created by then and no by customers. In rating a give then negative 120 %.

Aliexpress and Aamazon or eBay are some kinds of differences. Generally, the price on Aliexpress is much lower than eBay or Amazon.
After 50+ items from Alipexpress, I am quite satisfied with Aliexpress except the lower shipping from Chia to US. However, I can understand the issue of shipping.
I ever canceld the orders several times from sellers without any problem before shipping. I received every items correctly. Actually, I am supposed give Alipexpress 5 stars. Because I never exprenced their disput or customer service, I just give them 4 stars at this moment.
I do not like to compare which one is better. I prefer inexpensive and no hurry items from Aliexpress. Costly and little hurry items from eBay or Amazon depends on their total amount.

Ordered a Bluetooth speaker from ALiExpress. The item was used with marks, cracks and scuffs. The USB cable came cut (someone used a cutter) and with damaged USB head.
After I complained and sent photos as evidence, AliExpress didn't do anything and sided with the seller. AliExpress people have been as dishonest as the seller. The item was not too expensive so I had a limited lose but still, this is totally unacceptable.
I don't think it is worth buying from them. Very sad.

Unless you are willing to pay huge custom fees then I would stay clear of buying from here, you get walloped at the door and have to pay loads in tax.
Only good for shop/store owners etc.
It is more of a wholesale kinda place and even if you think you have a good deal you can find the item somewhere else (Ebay normally) and the price will be higher but the buying process is easier.
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Changed slightly 10/04/2019
Now their are more sellers sending single items.
If you cancel an order you get a refund within a week, they have buyers insurance much like Ebay now.
Raised up by 2 stars.

After hundreds of orders i can say, aliexpress is sometimes problematic, but usualy correctly working. When i get unusable or fake items i always got a full refund. Sometimes i have to prove with videos or photos, but it is normal on other sites too.

I sent for two waterproof cameras, one had all the items listed, whereas, the other one was missing a charger and battery. I contacted Oakes and he asked me to give him 5 stars while he sent the missing items. This was around July 2017, I am still waiting. Oakes said it was sent and Oakes does not respond at all the messages sent. All I can say is go somewhere else, eBay is good. As for Oakes, what a waste of time. Even Aliexpress are a waste of time too in the complaints area.

I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

I ordered 3 things but everything I ordered was not fonctional or very different looking.

Jsut look at the picture to see the difference between what was needed and what I received. The touch screen for Xiaomi Redmi note 4 missing important parts so usless.

Buyer beware. Poor support is provided in issues with stores. Despite loads of evidence and chats with assurances that you will receive feedback if you have issues the offer of support is empty. Some stores are honest but a number rip you off, send the buyer wrong items and all it appears knowing that AliExpress with support deception and the dishonest sellers for a profit. As someone here already said, "Customer support is a joke..."