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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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If you can to get the best articles in all categories you wants it, the aliexpress is the best options. It is very easy to buy and get the best products. In a little time i can receive it.
Be careful with this seller: Babyface International! It does not send exactly what it offers, it does not offer the commercial invoice, it avoids direct answers and misleads.
Están en constante comunicación con el ciente, son muy amables dispuestos a apoyarte en algún inconveniente con los pedidos que se hacen por aliexpress
LLEVO COMPRANDO HACE TIEMPO EN ALIEXPRESS Y NUNCA TUVE PROBLEMAS, SI ALGUNA VEZ TUVE QUE RECLAMAR ALGO SIEMPRE SE RESOLVIO SATISFACTORIAMENTE. UN PLACER COMPRAR EN ALIEXPRESS.
Excelente producto, la compra se envió acorde a lo solicitado y no se presentaron inconvenientes. Se realizaron pruebas del producto y todo resulto satisfactorio.
Tengo un descodificador que no funciona y le he mandado fotos y videos como que no funciona y le a dado la rason al vendedor y me quede sin 32 euros
Very well. Best store. The item came on time and as described. I recommend this store for every buyers.
I love this site AliExpres! Everything that I ordered was as I expected. The price is equal the quality! I recommend it for everybody. Thank you!
Estoy muy contento con el trato y como resuelven los problemas en AliExpres, no siempre los vendedores se portan como debieran, pero ahí estan ellos para solucionarlo.
Gracias
I am using Aliexpress for some time, bought many items and i can say - it is a pretty good site. Of course you need to be cautious, read reviews and recommendations on items. In aliexpress you can find really not bad and most of the time cheaper things.
Perfect product, excellent support from the supplier, recommended
The product comes with all the things you need to work, even with a small kit for learning and a detailed explanation book,
The product comes with all the things you need to work, even with a small kit for learning and a detailed explanation book
Convenient work through the phone receives messages for operation
LASHA Lights Store has fooled me brutally. I bought three lights from them for 200 dollars, and they never sent it. Do NOT buy from this store!
Buy on Aliexpress for six years, happy, well done. Always ready to protect the buyer. There is a large selection of products. It's great that each seller has information, experience and quality. I always look before buying. Great store.
Have been purchasing from them since a few months now and so far all is good as expected with good communication and good prices. So far so good! Happy customer!
Добрый день, воблеры получил, спасибо, правда подарков нет, продавец говорил о подарках, на арбузах нет логотипа Bearking, выглядит как подделка, все остальные отлично, спасибо продавцу, рекомендую.
I am some diamond member, which suppose to mean something due to buying a lot, HOWEVER it means nothing.
1. Their customer service are idiots who can not handle anything for you, only to tell you they will pass it on, Onto whom or where is unknown but from past experience i am guessing onto no one
2. When seller is a fraud or doing something illegal, there is now way to contact Aliexpress to report it. They have options such as reporting fakes and that is about it. If your report does not fall into category of selling fakes, they respond with nonsense to file correct report, but again no such option
3. When you do not receive product or its wrong or faulty and open dispute, you can not communicate or explain with Aliexpress. People looking at the case usually are total idiots.
Perfect example, my latest purchase. I am in Thailand, seller provides fake tracking and its showing to France, so clearly i will not be receiving. Aliexpress response is to wait for further 10 days, parcel is in transit. After 10 days, so now a month later, idiots realise item or whatever it was is in another country, their response is to wait for 3 more days to allow seller to have it shipped to my address. Idiots seller did not ship my product and provided tracking for someone else. And even if by some miracle it was a genuine mistake, no way in hell seller can get someone in France to post it to Thailand and for me to receive it within 3 days.
4. While some sellers are OK, many are fraudsters who prey on customers not knowing and Aliexpress to cover their fraud. Many sell products which are not in stock, Many sell products but on behalf of someone else, again Aliexpress does nothing to protect the buyers.
5. Sellers let you pick what shipping option you prefer but then post with the cheapest option. Once again Aliexpress does nothing to punish this kind of behavior and finally which i learned this week
When you leave a negative review which clearly shows fraud, Aliexpress removes it.
HA SIDO POSITIVA Y AGRADABLE AL RECIBIR RAPIDO EL PRODUCTO EN MI DOMICILIO, COLOR Y CALIDAD BUENA, EL VENDEDOR ES ATENTO AL CLIENTE Y TIENE BUENA MERCANCIA PARA VENDER, SEGUIRE COMPRANDO EN ALIEXPRESS GRACIAS
Ben curato sia l'orologio che la confezione mi ha soddisfatto totalmente vorrei visitare tutta la vostra produzione e catalogo
Grazie
The service they offer is excellent... They always try to find a solution when there is a problem with a transaction... Thank you, AliExpress
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members