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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Todo correcto
October 27, 2018

Soy cliente de aliespress, y hasta el momento mi experiencia es positiva y si ha habido algun error se ha subsanado sin problemas. Mi experiencia es satisfactoria

Date of experience: October 25, 2018
Latvia
1 review
0 helpful votes
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Отличный приёмник-передатчик! Старенький двух-кассетный PANASONIC RX-CT800 начал новую жизнь. Все интернет-радио и аудио коллекции в любом виде к вашим услугам. Мягкое звучание. До адреса в Латвии дошёл за 16 дней.

Date of experience: October 25, 2018
Mexico
1 review
0 helpful votes
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Good Product
October 27, 2018

Hi good day

The order arrived very fast and is as it is in the web page of the seller and therefore I recommend apmliamente for the products of good quality.

Greetings from the City of Mexico.

Date of experience: October 25, 2018
Spain
1 review
0 helpful votes
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Excelente
October 27, 2018

Aliexpres hace un trabajo perfecto, muy eficaz y rapido. Siempre cumple con los plazos de las entregas.

Date of experience: October 25, 2018
Italy
1 review
0 helpful votes
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Timbro delizioso
October 27, 2018

Un po piccolo ma con tanta pazienza verrà fuori un buon lavoro... spero comunque consegna puntuale e buon prodotto

Date of experience: October 25, 2018
Estonia
1 review
0 helpful votes
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Best
October 27, 2018

Best! I'm completely satisfied. Prices of course can be and it would be less.
Best! I'm completely satisfied. Prices of course can be and it would be less

Date of experience: October 25, 2018
RU
1 review
0 helpful votes
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1. Много товаров одного итого же типа, и нужно потрудиться чтобы найти такой же и потратить время
2. Обман с доставкой ( если выбрать фильтр с бесплатной доставкой все равно навязывает на некоторые товары)
3. Цена дешевле, чем на самом деле
4. Нет возможности рейтинг поставить до заказа (продавец который обманывает систему поиска)

Date of experience: October 25, 2018
Lebanon
2 reviews
0 helpful votes
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THE BEST SITE I DEALT WITH
October 27, 2018

I TRUST THIS SITE 100 PERCENT, I RECOMMEND EVERY ONE TO BUY THROUGH ALI EXPRESS.
I BUY ITEMS ALMOST EVERY OTHER DAY

Date of experience: October 25, 2018
Virginia
1 review
0 helpful votes
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Good place for the money
October 27, 2018

Accurate, good service, large verity of products, good products. Improved delivery. Very happy with them.

Date of experience: October 24, 2018
Canada
1 review
1 helpful vote
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Sent Totally wrong item
October 25, 2018

Sent Meticulous proper info as per my order. (LED strips for my TV) They sent totally wrong type. Cost me $84 CDN. E-mailed them with photos of their mistake as per their request. 9 days later still no reply. Very quick replies when they wanted my money though!. Don't be fooled. Giant chinese rip-off to Canada and the USA.

Date of experience: October 24, 2018
Spain
1 review
0 helpful votes
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Me gusta comprar en AliExpress
October 26, 2018

Llevo tiempo comprando en AliExpress y nunca he tenido ningún problema, la comunicación con los vendedores también ha sido muy buena, espero que todo siga así.

Date of experience: October 24, 2018
Germany
1 review
0 helpful votes
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I already have ordered a lot and I am always very satisfied. This dealer is definitely recommended.
The products are high quality and the price is perfect.

Date of experience: October 24, 2018
Spain
1 review
2 helpful votes
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Different item
October 24, 2018

I recived a different item. Aliexpress let me the oportunity to return it and I have to pay the return cost that was more expensive than the item.
I am not going to buy here, Ebay is better and have the same sellers.

Date of experience: October 24, 2018
Mexico
1 review
0 helpful votes
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AliExpress. The BEST!
October 26, 2018

Comprar en AliExpress es simplemente lo mejor. Infinidad de productos. Gran calidad. El servicio al cliente cuando existe alguna duda o una Disputa, siempre lo hacen excelente!

Era un asiduo comprador de Amazon. Ahora, solo compro en Ali.

Date of experience: October 24, 2018
Guatemala
1 review
0 helpful votes
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Good experience
October 26, 2018

I am very satisfaced with my purchases in aliexpress. They have an excelent warranty politics. And give a good support in your shopping. Good site for shopping in asia.

Date of experience: October 24, 2018
Romania
1 review
0 helpful votes
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Dear Mr. Ben H (Seller KERUI Official Store),

You are a good person and a good seller but it was not enough for the package to reach me, but the 5***** STARS is yours, you deserve that.

With respect and appreciation,
Mihail POPA.

Date of experience: October 24, 2018
GB
1 review
0 helpful votes
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Fantastic Helm
October 26, 2018

Few words... for the money this is definitely a top, I use it mainly on the mtb tracks to make videos - The helmet is nice and tight on the head so you get nice and quiet images and you can see which direction you go like said fantasties...
And you can buy this store with peace of mind, completely okay. *****

Date of experience: October 24, 2018
Israel
1 review
0 helpful votes
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Good experience with the ECG 180D
October 26, 2018

It is nice to have a good experience after some bad experiences. The order arrived fast, The carton smashed, but the inner box without any damage. I tested the ECG, downloaded to my PC "ECG Viewer manager" and then connected. The manual gives you a wron link, so just search google for "ECG Viewer manager" and go to Heal Force 180D and download it.

Date of experience: October 24, 2018
RU
1 review
0 helpful votes
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отзыв алиэкспресс
October 26, 2018

уже не первый год покупаю, все очень нравится, много товаров есть очень качественный товар есть не очень. работу али экспресса оцениваю на 5 из 5ти.

Date of experience: October 24, 2018
Botswana
1 review
0 helpful votes
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Exquisite
October 26, 2018

I bought many items and never been so happy and satisfied
Shipping is fast
Quality products ever, trustworthy

Date of experience: October 24, 2018