Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Soy cliente de aliespress, y hasta el momento mi experiencia es positiva y si ha habido algun error se ha subsanado sin problemas. Mi experiencia es satisfactoria
Отличный приёмник-передатчик! Старенький двух-кассетный PANASONIC RX-CT800 начал новую жизнь. Все интернет-радио и аудио коллекции в любом виде к вашим услугам. Мягкое звучание. До адреса в Латвии дошёл за 16 дней.
Hi good day
The order arrived very fast and is as it is in the web page of the seller and therefore I recommend apmliamente for the products of good quality.
Greetings from the City of Mexico.
Un po piccolo ma con tanta pazienza verrà fuori un buon lavoro... spero comunque consegna puntuale e buon prodotto
Best! I'm completely satisfied. Prices of course can be and it would be less.
Best! I'm completely satisfied. Prices of course can be and it would be less
1. Много товаров одного итого же типа, и нужно потрудиться чтобы найти такой же и потратить время
2. Обман с доставкой ( если выбрать фильтр с бесплатной доставкой все равно навязывает на некоторые товары)
3. Цена дешевле, чем на самом деле
4. Нет возможности рейтинг поставить до заказа (продавец который обманывает систему поиска)
I TRUST THIS SITE 100 PERCENT, I RECOMMEND EVERY ONE TO BUY THROUGH ALI EXPRESS.
I BUY ITEMS ALMOST EVERY OTHER DAY
Accurate, good service, large verity of products, good products. Improved delivery. Very happy with them.
Sent Meticulous proper info as per my order. (LED strips for my TV) They sent totally wrong type. Cost me $84 CDN. E-mailed them with photos of their mistake as per their request. 9 days later still no reply. Very quick replies when they wanted my money though!. Don't be fooled. Giant chinese rip-off to Canada and the USA.
Llevo tiempo comprando en AliExpress y nunca he tenido ningún problema, la comunicación con los vendedores también ha sido muy buena, espero que todo siga así.
I already have ordered a lot and I am always very satisfied. This dealer is definitely recommended.
The products are high quality and the price is perfect.
I recived a different item. Aliexpress let me the oportunity to return it and I have to pay the return cost that was more expensive than the item.
I am not going to buy here, Ebay is better and have the same sellers.
Comprar en AliExpress es simplemente lo mejor. Infinidad de productos. Gran calidad. El servicio al cliente cuando existe alguna duda o una Disputa, siempre lo hacen excelente!
Era un asiduo comprador de Amazon. Ahora, solo compro en Ali.
I am very satisfaced with my purchases in aliexpress. They have an excelent warranty politics. And give a good support in your shopping. Good site for shopping in asia.
Dear Mr. Ben H (Seller KERUI Official Store),
You are a good person and a good seller but it was not enough for the package to reach me, but the 5***** STARS is yours, you deserve that.
With respect and appreciation,
Mihail POPA.
Few words... for the money this is definitely a top, I use it mainly on the mtb tracks to make videos - The helmet is nice and tight on the head so you get nice and quiet images and you can see which direction you go like said fantasties...
And you can buy this store with peace of mind, completely okay. *****
It is nice to have a good experience after some bad experiences. The order arrived fast, The carton smashed, but the inner box without any damage. I tested the ECG, downloaded to my PC "ECG Viewer manager" and then connected. The manual gives you a wron link, so just search google for "ECG Viewer manager" and go to Heal Force 180D and download it.
уже не первый год покупаю, все очень нравится, много товаров есть очень качественный товар есть не очень. работу али экспресса оцениваю на 5 из 5ти.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

