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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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"ALI" PROTEJE MIS COMPRAS
November 1, 2018

TENGO SEIS AÑOS DE COMPRAR EN "ALI" Y ESTOY MUY CONTENTO DE HABER ENCONTRADO ESTA PAGINA YA QUE CUALQUIER NOVEDAD QUE VEO EN MI PAIS, LO ENCUENTRO EN "ALI" A MUY BUEN PRECIO Y CON LA GARANTIA DEL RESPALDO DE "ALI" EN TODAS MIS COMPRAS. YA HE RECOMENDADO A "ALI" A MUCHAS PERSONAS, QUE YA SON CLIENTES
GRACIAS "ALI" POR PROTEGER TODAS MIS COMPRAS.

Date of experience: October 30, 2018
RU
1 review
0 helpful votes
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Мне нравится работать с Алиэкспресс... Я уже не первый год делаю заказы, выписывая товары из Китая через Алиэкспресс. Алиэкспресс меня ни разу не обманул, всегда готов помочь. очень довольна работой команды Алиэкспресс, буду и дальше с ними сотрудничать!

Date of experience: October 30, 2018
Spain
1 review
0 helpful votes
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Confianza.
November 1, 2018

Varios años ya y más de 500 pedidos me avalan para decir que para mi es la primera tienda online.Con tantos pedidos alguno hay que no ha llegado o ha llegado en malas condiciones pero siempre se han ocupado del problema y me han solucionado todo de la manera más amigable posible.

Date of experience: October 30, 2018
Spain
1 review
0 helpful votes
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Perfecto
November 1, 2018

Como siempre servicio sin precedentes todo perfecto las compras, infornacion de pedidos y atencion al cliente, de lo mas positivo.

Date of experience: October 30, 2018
RU
1 review
0 helpful votes
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Хороший магазин, быстро исполняют. Но продавец жаден, без презентов. Когда много заказывают, можно и подарочек прислать небольшой.

Date of experience: October 30, 2018
Germany
1 review
0 helpful votes
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Wide range of articles
November 1, 2018

Shopping with AliExpress is easy, safe and convenient. I have bought many items here, the shipping sometimes takes some weeks but it is okay.

Date of experience: October 30, 2018
New York
1 review
0 helpful votes
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Отличное приложение
November 1, 2018

7 лет покупаю через Ali. Никаких проблем. Все проблемные заказы были решены. Очень доволен магазином. Это лучший интернет магазин

Date of experience: October 30, 2018
Montana
1 review
0 helpful votes
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Led lighting from Aliexpress
November 1, 2018

I've bought a bunch over the last three years - it seems to take forever but it's worth the wait. Do be careful to check voltage and on replacements for flourescent tubes be aware of which end or ends you want to power up - you have a choice - but you have to specify

Date of experience: October 30, 2018
RU
1 review
0 helpful votes
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Игрушки
November 1, 2018

Очень хорошие игрушки для детей, которые очень любят зверей, мой внук очень счастлив получая такие фигурки.

Date of experience: October 30, 2018
Spain
1 review
0 helpful votes
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Muy contento
November 1, 2018

Tengo que decir que el producto es muy bueno, espero que dure, y le seguire pidiendo, muchas gracias.

Date of experience: October 30, 2018
Brazil
1 review
0 helpful votes
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Chegou muito bem e rápido
November 1, 2018

Envio muito rápido, produtos bem embalados, estou satisfeita com a compra, Chegou muito bem e rápido

Date of experience: October 29, 2018
Alabama
195 reviews
363 helpful votes
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Another confusing site.
October 29, 2018

I tried to order something on this site and it kept kicking me out. I was not happy at all. The site is confusing and needs some updates. I will not try to buy anything else from them.

Date of experience: October 29, 2018
Bulgaria
1 review
1 helpful vote
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Very bad
October 29, 2018

говно, говно, говно, дерьмо, говно, говно, говно, дерьмо, говно, говно, говно, дерьмо, говно, говно, говно, дерьмо

Date of experience: October 29, 2018
Spain
1 review
0 helpful votes
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La mejor tienda
October 31, 2018

Todo perfecto. Tienda muy fiable.
No te tenido ningun problema.
Lo mejor en precio...

Date of experience: October 29, 2018
Turkiye
1 review
0 helpful votes
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Easy and reliable buying experience.
October 31, 2018

Buying with Aliexpress is easy and reliable. Aliexpress staff always helpful, if you have any problem. Just select the correct goods with best price and order it, thats all.

Date of experience: October 29, 2018
Estonia
1 review
0 helpful votes
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отлично
October 30, 2018

очень доволен качеством обслуживания и быстротой решения спорных ситуаций компания прилагает много усилий по поддержанию безопасности покупок

Date of experience: October 29, 2018
Portugal
1 review
0 helpful votes
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One of the best in Aliexpress
October 30, 2018

I really like to buy in this store because they are always very professional. This time I bought for my daughter and she now became a fan of this brand. The products are excellent and there are almost always very interresting deals.

Date of experience: October 29, 2018
Sri Lanka
1 review
0 helpful votes
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All as promised.
October 30, 2018

Very Seller and really good item. All as promised. Nicely pack and send. Seller highlt recommended for anyone.

Date of experience: October 29, 2018
Spain
1 review
0 helpful votes
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Buena relación calidad/precio
October 30, 2018

Para el precio que tiene es más que suficiente. El equipo es muy compacto pero su pantalla es bastante grande y funciona correctamente. Tiene los accesorios suficientes.

Date of experience: October 29, 2018
Chile
1 review
0 helpful votes
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EXCELLENT EXPERIENCE
October 30, 2018

Always I have had a god experience buying in Aliexpress. And each time I havae had some problem with the sellers They help me to solve it well.

Date of experience: October 29, 2018