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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Super sklep z dużym wyborem towarów. Zdarzyło mi się, że kilka razy, że towar nie doszedł, ale to kropla w morzu. Sklep mógł by też otworzyć magazyn na terenie Unii, wtedy czas oczekiwania był by niższy i nie trzeba by płacić cła. Ogólnie polecam wszystkim.
You have to deal with seller totally outside of aliexpress they lie wrong product descrpition they use a false company description and name when the product arrive it was not functional the customer service is automated you deal with robot after 15 days nothing you can do i returned the item from canada to china in order to get a replacement i was told by seller they never received the parcel in total i lost close to $400.00 i will never thrust china and chinease product they sell cheap copies bad quality horrible horrible experience...
Siempre he tenido la certeza que mis compras son seguras, lamenteblemnte el servicio postal mexicano es muy lento y se roban las cosas pero allyexpres no es el culpable, aun asi siempre regresan el dinero
Envío rápido. El articulo descrito es el recibido.
Buen acabado y buena fabricación.
Muy satisfecho con la compra, recomiendo este fabricante.
Jestem bardzo zadowolony z zakupu ale jeszcze bardziej z obsługi. Polecam tego sprzedawcę. Bardzo dobry kontakt wzorowe postępowanie. Oby takich więcej.
Очки соответствуют описанию.
В комплекте: очки, футляр, салфетка для протирки очков, мешочек для очков, если не переносить в футляре очки. Футляр слабоват. Коробка немного помялась, но это не критично.
Продавец отправил быстро товар, но товар шёл через Латвию, в Латвии очень долго лежал товар.
5+покупаю часто. очень доволен сервисом. доставкой и работай алиэкспрес молодцы.! рекомендую всем. можно найти все что выпускает современная промышленность.
FONEX is the best eyeglasses store on aliexpress. Thank Your. Its make quality eye frames from the best materials and make precision assembly with quality lenses, then pack it inside quality boxes, and distribute it very quickly. Just simply the best.
на вид качество отличное, чуть позже попробую в работе. Продавец супер, заказываю не первый раз, всем рекомендую. Буду заказывать и рекомендовать его.
Excellent, fast delivery.
The product corresponds to the description. If they give discounts to regular customers, I am ready to take from one supplier.
1st the prices are quite high as per the market or other websites. I bought a wrist watch to gift my niece from here. It was good, up to the mark. But the shipment was late. And the price are high for individuals. I mean no one can open big companies to buy from you guys. 3 or 4 out of 5. #Cheers
I am very happy that Aliexpress exist becouse I have possibility to buy what I want and always these products are fine and on time. Especially I am happy of instant payment and contact with supplyer.
Works well. The adjustable sensitivity is very handy and responds well. Very clear view and not too dark in regular light,
I m very satisfied from the item. The quality very good and the colors super. I'll buy again for sure.
I am loving this site. The only downfall is some of the sellers who are advertise products that arent on stock then next thing they have to cancel the order and i get left with bank charges. But am happy with Aliexpress
Due to the Canada Post strike, Aliexpress uses Fedex and DHL to deliver parcels. The fees are ten times higher than the purchase price of the products, So we have not been buying on Aliexpress since. The Canada Post strike is over but AliExpress has not changed its very exorbitant shipping costs, so it is losing a lot of customers in Canada. So notice to AliExpress to act as soon as possible to solve this major problem.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

