Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AliExpress

AliExpress

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
See all photos
How would you rate AliExpress?
grey stargrey stargrey stargrey stargrey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Wlodzimierz I.
Unfollow Wlodzimierz I.
Share Review
Report Review

Super sklep
December 20, 2018

Super sklep z dużym wyborem towarów. Zdarzyło mi się, że kilka razy, że towar nie doszedł, ale to kropla w morzu. Sklep mógł by też otworzyć magazyn na terenie Unii, wtedy czas oczekiwania był by niższy i nie trzeba by płacić cła. Ogólnie polecam wszystkim.

Date of experience: December 19, 2018
Canada
1 review
2 helpful votes
Follow jean m.
Unfollow jean m.
Share Review
Report Review

You have to deal with seller totally outside of aliexpress they lie wrong product descrpition they use a false company description and name when the product arrive it was not functional the customer service is automated you deal with robot after 15 days nothing you can do i returned the item from canada to china in order to get a replacement i was told by seller they never received the parcel in total i lost close to $400.00 i will never thrust china and chinease product they sell cheap copies bad quality horrible horrible experience...

Date of experience: December 19, 2018
Mexico
1 review
0 helpful votes
Follow Israel Z.
Unfollow Israel Z.
Share Review
Report Review

Compras seguras
December 20, 2018

Siempre he tenido la certeza que mis compras son seguras, lamenteblemnte el servicio postal mexicano es muy lento y se roban las cosas pero allyexpres no es el culpable, aun asi siempre regresan el dinero

Date of experience: December 19, 2018
Spain
1 review
0 helpful votes
Follow Francisco J.
Unfollow Francisco J.
Share Review
Report Review

Buen producto
December 20, 2018

Envío rápido. El articulo descrito es el recibido.
Buen acabado y buena fabricación.
Muy satisfecho con la compra, recomiendo este fabricante.

Date of experience: December 19, 2018
Poland
1 review
0 helpful votes
Follow Adam K.
Unfollow Adam K.
Share Review
Report Review

Mop
December 20, 2018

Jestem bardzo zadowolony z zakupu ale jeszcze bardziej z obsługi. Polecam tego sprzedawcę. Bardzo dobry kontakt wzorowe postępowanie. Oby takich więcej.

Date of experience: December 19, 2018
RU
1 review
0 helpful votes
Follow Aleksandr Y.
Unfollow Aleksandr Y.
Share Review
Report Review

Очки
December 20, 2018

Очки соответствуют описанию.
В комплекте: очки, футляр, салфетка для протирки очков, мешочек для очков, если не переносить в футляре очки. Футляр слабоват. Коробка немного помялась, но это не критично.
Продавец отправил быстро товар, но товар шёл через Латвию, в Латвии очень долго лежал товар.

Date of experience: December 19, 2018
Switzerland
1 review
0 helpful votes
Follow Roland N.
Unfollow Roland N.
Share Review
Report Review

Speicher
December 19, 2018

Es war wie immer ein sehr guter und perfekter Service schnelle Lieferung bei Nachfragen immer sehr gute Information bekommen.

Date of experience: December 19, 2018
Kazakhstan
1 review
0 helpful votes
Follow bkmz H.
Unfollow bkmz H.
Share Review
Report Review

5+
December 19, 2018

5+покупаю часто. очень доволен сервисом. доставкой и работай алиэкспрес молодцы.! рекомендую всем. можно найти все что выпускает современная промышленность.

Date of experience: December 19, 2018
Czechia
1 review
0 helpful votes
Follow Igor J.
Unfollow Igor J.
Share Review
Report Review

FONEX is the best eyeglasses store on aliexpress. Thank Your. Its make quality eye frames from the best materials and make precision assembly with quality lenses, then pack it inside quality boxes, and distribute it very quickly. Just simply the best.

Date of experience: December 19, 2018
RU
1 review
0 helpful votes
Follow ALEKSEY P.
Unfollow ALEKSEY P.
Share Review
Report Review

на вид качество отличное, чуть позже попробую в работе. Продавец супер, заказываю не первый раз, всем рекомендую. Буду заказывать и рекомендовать его.

Date of experience: December 19, 2018
RU
1 review
0 helpful votes
Follow Alex W.
Unfollow Alex W.
Share Review
Report Review

Excellent
December 19, 2018

Excellent, fast delivery.
The product corresponds to the description. If they give discounts to regular customers, I am ready to take from one supplier.

Date of experience: December 19, 2018
Norway
1 review
0 helpful votes
Follow Erik G.
Unfollow Erik G.
Share Review
Report Review

Ermadito
December 19, 2018

Fast delivery, exact size, comfortable slipers, no more comments this firm does very good job. Thanks

Date of experience: December 18, 2018
Pakistan
3 reviews
13 helpful votes
Follow Jessica W.
Unfollow Jessica W.
Share Review
Report Review

1st the prices are quite high as per the market or other websites. I bought a wrist watch to gift my niece from here. It was good, up to the mark. But the shipment was late. And the price are high for individuals. I mean no one can open big companies to buy from you guys. 3 or 4 out of 5. #Cheers

Date of experience: December 18, 2018
Poland
1 review
0 helpful votes
Follow Bartlomiej R.
Unfollow Bartlomiej R.
Share Review
Report Review

One of the Best www Shop on line
December 19, 2018

I am very happy that Aliexpress exist becouse I have possibility to buy what I want and always these products are fine and on time. Especially I am happy of instant payment and contact with supplyer.

Date of experience: December 18, 2018
Canada
2 reviews
0 helpful votes
Follow William M.
Unfollow William M.
Share Review
Report Review

Good value
December 18, 2018

Works well. The adjustable sensitivity is very handy and responds well. Very clear view and not too dark in regular light,

Date of experience: December 17, 2018
Chile
1 review
1 helpful vote
Follow Erika S.
Unfollow Erika S.
Share Review
Report Review

GIANNINO
December 17, 2018

ALGUNAS COSAS SE DEMORAN PERO LLEGAN HAY UNA PRENDA QUE LA MANDARON A ALTO AUSPICIO Y YO VIVO EN LA CALERA

Date of experience: December 17, 2018
Brazil
1 review
1 helpful vote
Follow isaias Y.
Unfollow isaias Y.
Share Review
Report Review

10
December 17, 2018

Material veio conforme propaganda, no tempo certo!
O material é de boa qualidade e os recortes são precisos para o encaixe.

Date of experience: December 17, 2018
Greece
1 review
1 helpful vote
Follow Olympia Q.
Unfollow Olympia Q.
Share Review
Report Review

Fast delivery quality very good
December 17, 2018

I m very satisfied from the item. The quality very good and the colors super. I'll buy again for sure.

Date of experience: December 17, 2018
Botswana
1 review
1 helpful vote
Follow Kopano I.
Unfollow Kopano I.
Share Review
Report Review

My AliExpress
December 17, 2018

I am loving this site. The only downfall is some of the sellers who are advertise products that arent on stock then next thing they have to cancel the order and i get left with bank charges. But am happy with Aliexpress

Date of experience: December 17, 2018
Canada
1 review
5 helpful votes
Follow Maurice R.
Unfollow Maurice R.
Share Review
Report Review

Due to the Canada Post strike, Aliexpress uses Fedex and DHL to deliver parcels. The fees are ten times higher than the purchase price of the products, So we have not been buying on Aliexpress since. The Canada Post strike is over but AliExpress has not changed its very exorbitant shipping costs, so it is losing a lot of customers in Canada. So notice to AliExpress to act as soon as possible to solve this major problem.

Date of experience: December 16, 2018